The Vent and Rant Thread

[poohbear_nc]

Originally Posted by Sparrow

Or maybe even a McEnroe .

Eggs-cellent punning!

[Javed]

Originally Posted by Sparrow

Or maybe even a McEnroe .

Jerry, Jerry!

[dsvick]

We bought an Xbox 360 three years ago.
We got the extended warranty since the original Xbox we had had dies an untimely death.
After a year the new 360 gave us the red ring of death, we took it to the stpre where they happily swapped it out since it was still within the extended warranty period.
The replacement box dies over the weekend, the extended warranty expired just a few weeks ago, Best Buy can't do anything about it since their computer will not let them...

The computer wont let them!? Really!? WTF!!

I'm writing my letter to Microsoft today. If I get a negative response I'll give you all a heads up when I put all the Xbox games on ebay.

Sure I can get another console for $150, but I'm tired of paying lots of money for things that should last a lot longer than they do. When did everything become so freaking cheap!?

[happy_terd]

Originally Posted by dsvick

We bought an Xbox 360 three years ago.
We got the extended warranty since the original Xbox we had had dies an untimely death.
After a year the new 360 gave us the red ring of death, we took it to the stpre where they happily swapped it out since it was still within the extended warranty period.
The replacement box dies over the weekend, the extended warranty expired just a few weeks ago, Best Buy can't do anything about it since their computer will not let them...

The computer wont let them!? Really!? WTF!!

I'm writing my letter to Microsoft today. If I get a negative response I'll give you all a heads up when I put all the Xbox games on ebay.

Sure I can get another console for $150, but I'm tired of paying lots of money for things that should last a lot longer than they do. When did everything become so freaking cheap!?

xbox 360! I went through 9 of them since it been out. All it does is sit on top of the tv. I have the best buy warranty plan and they swap it for a new one when I get the red ring of death. They ALL BREAK.

------

by the way, 9 is not an exaggeration. I am on xbox number 10 at the moment. You are screwed as I was screwed. I even spoke with a VP for microsoft on the issue.

[dsvick]

Originally Posted by happy_terd

xbox 360! I went through 9 of them since it been out. All it does is sit on top of the tv. I have the best buy warranty plan and they swap it for a new one when I get the red ring of death. They ALL BREAK.

------

by the way, 9 is not an exaggeration. I am on xbox number 10 at the moment. You are screwed as I was screwed. I even spoke with a VP for microsoft on the issue.

Then I think my next strategy is to just take it back every year, red ring or no and tell them it is broken.

On the positive side, since we were using the Xbox as our DVD player we went out and get a new Blu-ray player. We dont have an HD tv yet, but why buy a DVD player (even though they are only $50), when in two years we'll need/want a blu-ray anyway.

Plus the blu-ray player is cool, it goes on line to youtube and netflix and a bunch of other sites. Hopefully it'll last longer than the Xbox did.

[GeoffC]

Originally Posted by GeoffC

on-line warranty support that left a functioning laptop non-functioning after uploading a new bios and a new video driver in an attempt to remedy an over-heating machine with a noisy optical drive.

tough luck he said refusing to allow a technician to come (in breech of terms) within 24 hours.

tough luck he said demanding I solve the problem by repair-format using discs they sent us with the laptop.

Oh no they didn't, oh yes we did ..... etc until a supervisor stepped in.

they went away and left it !

why didn't they say, just re-boot using "last known working boot" option !!!!

I was promised a telephone call between 8 and 10 this morning to arrange the visit....

9:30 - still waiting .....

So the phone guy, adamant there was nothing wrong, hardware-wise ...

so when the engineer arrives, why did he change the motherboard and the optical drive, and the heat sink (saying faults with the latter were a known problem with the machine).

the engineer's description of the support advisors; "muppets" .....

[pilotbob]

Originally Posted by dsvick

We bought an Xbox 360 three years ago.
We got the extended warranty since the original Xbox we had had dies an untimely death.
After a year the new 360 gave us the red ring of death, we took it to the stpre where they happily swapped it out since it was still within the extended warranty period.
The replacement box dies over the weekend, the extended warranty expired just a few weeks ago, Best Buy can't do anything about it since their computer will not let them...

Why would you expect it to still be covered? You don't get an additional 3 years every time you get it fixed/swapped out.

BOb

[ShortNCuddlyAm]

Originally Posted by dsvick

We bought an Xbox 360 three years ago.
We got the extended warranty since the original Xbox we had had dies an untimely death.
After a year the new 360 gave us the red ring of death, we took it to the stpre where they happily swapped it out since it was still within the extended warranty period.
The replacement box dies over the weekend, the extended warranty expired just a few weeks ago, Best Buy can't do anything about it since their computer will not let them...

Originally Posted by happy_terd

xbox 360! I went through 9 of them since it been out. All it does is sit on top of the tv. I have the best buy warranty plan and they swap it for a new one when I get the red ring of death. They ALL BREAK.

One of the guys at work is on his fifth. What he finds particularly galling is that it's a known issue, affecting loads of people, and MS don't seem to be bothered.

Originally Posted by GeoffC

the engineer's description of the support advisors; "muppets" .....

I can almost see the eye roll that went with it

Glad it's fixed!

[GeoffC]

Originally Posted by ShortNCuddlyAm

I can almost see the eye roll that went with it

Glad it's fixed!

Us too, especially after all the hassle. In the end the cost of the extended warranty has proven worthy, but the experience itself has not.
Thankfully my wife was able to take the call, I dread to think the cost and time expended using my normal method for calls, via textphone!!!!

[kennyc]

Originally Posted by GeoffC

So the phone guy, adamant there was nothing wrong, hardware-wise ...

so when the engineer arrives, why did he change the motherboard and the optical drive, and the heat sink (saying faults with the latter were a known problem with the machine).

the engineer's description of the support advisors; "muppets" .....

Cause they never really tell you the whole story.....

They are coached and trained to never reveal any un-necessary information -- this affects even my work within the company I work for. People think that by not saying things they can cover their A$$eS

[kennyc]

Originally Posted by pilotbob

Why would you expect it to still be covered? You don't get an additional 3 years every time you get it fixed/swapped out.

BOb

My thoughts exactly.

And if you replace it every year then it will just cause them to raise the prices for the warranty (or the item)....

[happy_terd]

I use the best buy warranty that you can purchase.

To hell with MS and their support.

[DMcCunney]

Originally Posted by kennyc

Cause they never really tell you the whole story.....

They are coached and trained to never reveal any un-necessary information -- this affects even my work within the company I work for. People think that by not saying things they can cover their A$$eS

They don't know any "unnecessary information".

First line phone support works from a script, and tries to make everything fit the script. They can be derailed fairly easily.

I try to make it clear when calling that I'm a tech, and get escalated to a higher level.
______
Dennis

[dsvick]

Originally Posted by kennyc

My thoughts exactly.

And if you replace it every year then it will just cause them to raise the prices for the warranty (or the item)....

It's not so much that I expected it to be covered, as it was wishful thinking. We gotten the extended warranty and I knew it was going to be close - at least it wasn't the day after it stopped working - that would really have been upsetting.

You're right about what it would do if I replaced it every year. I'm just really ticked that they can't fix a problem that they've know about and make something last for more than a few years. We'll probably not buy a new one, I'll write my letter telling them we're not, they'll read it and file it with the rest of them that they are ignoring.... sigh.

[wodin]

Originally Posted by recluse

You call that a vent?

I've vented better than that through the seat of my shorts!

What the Hell is the farking point of a Vent and Rant thread if every farking post sounds like the whining of an irate Amish toddler?
If you are pissed off, unzip and cut loose!
Some of these farking posts actually lisp!
Oooo, Shirley Temple is mad now! She'th gonna thtamp her widdle foot in a minute!
You people wouldn't survive a polite conversation in New York City!
We curse at nuns! In 176 languages!
We have hand gestures that are banned in war zones!
Mothrafarking, mamby pamby, politically correct little crybabies!
We use the "F" word as punctuation!
We use *CENSORED* as a term of farking endearment!
Reach down, check to see if you've got a set and FARKING SPEW!
We fart in elevators! We pick our noses and wipe our fingers on passing children! What the fark do we care? We are New Yorkers. We survive in a city that farking eats tourists! We've got the biggest huevos on the planet and we will wave them at you in public! We got psycho illegal cab drivers, 25 lb. rats, our drinking water is toxic and our subway system is a rolling asylum! We have toddlers with felony records! Do we farking care? Not one farking bit!
We are a pack of plain speaking mothrafarkers and if all you can do is whine, keep it to your farking selves!

That is a farking rant.
Take farking notes.

Sounds more like a brag than a rant!