computer does not recognise my eco reader

rocket54 · 07-17-2010, 01:26 AM

i received my new eco reader yesterday and did the 12 hour charge overnight. As i wanted to load some epub drm ebooks that i have purchased i used the supplied usb cable to connect the eco to my computer. unfortunately the computer does not recognise the eco as an external device so i am unable to have adobe de authorise the eco. If anyone has any ideas your help would be greatly appreciated as i am unable to load the books i have purchased. Thank you.

cbell · 07-17-2010, 03:10 AM

Welcome to MR, rocket54.

Are you able to try a different USB port on your computer and/or a different USB cable? What operating system do you have on your computer?

I'm affiliated with DA Direct.

GeoffC · 07-17-2010, 03:15 AM

Welcome to mobileread rocket54

Stupid question, but is the eco switched on ?

cbell · 07-17-2010, 03:24 AM

Not a stupid question, however an ECO Reader will switch itself on and offer to connect, if it isn't already switched on when connected via USB to a computer.

GeoffC · 07-17-2010, 03:27 AM

canny ...

cbell · 07-17-2010, 03:38 AM

Heh, dinky, even. I think rocket might be needing some chocolate and kittens about now.

I'm sending you a PM (Private Message), rocket... see top right of the page, under your username.

anfisco · 07-17-2010, 03:45 AM

My ecoreader connects automatically in Windows XP. With Ubuntu, it is not recognised properly, and keeps blinking and reconnecting.

Any further advice would be welcome.

GeoffC · 07-17-2010, 03:53 AM

Welcome anfisco to mobileread ....

wow - two with similar 'problems' !!!

(I don't own an eco, so I'll leave you i cbell's more than capable hands .... )

Hope a solution is close ....

cbell · 07-17-2010, 04:04 AM

Thanks for the vote of confidence, Geoff, but I'm not familiar with Ubuntu.

anfisco, did you try using a different USB port on your Ubuntu computer? Is the USB cable clearly inserted fully at both ends?

Edit: anfisco, I sent you a PM, too.

rocket54 · 07-17-2010, 04:24 AM

the usb port works for other devices. i"m using windows 7

cbell · 07-17-2010, 04:41 AM

rocket, it's not about the USB port 'working'.

Are you able to try connecting your ECO Reader to another USB port on your computer?

GeoffC · 07-17-2010, 04:42 AM

Do you have another usb cable you can try ...

rocket54 · 07-17-2010, 07:11 AM

i"ve tried two other usb ports and a different cable for the same result. thanks for the responses.

GeoffC · 07-17-2010, 10:34 AM

Quote:

Originally Posted by rocket54

i"ve tried two other usb ports and a different cable for the same result. thanks for the responses.

if there's no indication on your PC that the eco is connected, what is the eco itself doing ?

What PC operating system are you using, is it one that you can manually force it to recognise "new hardware" ?
Are you using a Virus/Firewall that prevents connections via USB ?

rocket54 · 07-18-2010, 06:52 AM

my computer is now recognising a device but i"m getting the message "device driver software was not correctly installed". sometimes i get the message "öne of the usb devices attached to this computer has malfunctioned and windows does not recognise it". it shows as an "ünknown device". when i check the properties i get the message "windows has stopped this device because it has reported problems (code 43)". i am at a loss and any help would be appreciated.

07-17-2010, 01:26 AM	#1
rocket54 Junior Member Posts: 7 Karma: 10 Join Date: Jul 2010 Device: eco reader	computer does not recognise my eco reader i received my new eco reader yesterday and did the 12 hour charge overnight. As i wanted to load some epub drm ebooks that i have purchased i used the supplied usb cable to connect the eco to my computer. unfortunately the computer does not recognise the eco as an external device so i am unable to have adobe de authorise the eco. If anyone has any ideas your help would be greatly appreciated as i am unable to load the books i have purchased. Thank you.

07-17-2010, 03:38 AM	#6
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	Heh, dinky, even. I think rocket might be needing some chocolate and kittens about now. I'm sending you a PM (Private Message), rocket... see top right of the page, under your username. Last edited by cbell; 07-17-2010 at 03:41 AM.

07-17-2010, 04:04 AM	#9
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	Thanks for the vote of confidence, Geoff, but I'm not familiar with Ubuntu. anfisco, did you try using a different USB port on your Ubuntu computer? Is the USB cable clearly inserted fully at both ends? Edit: anfisco, I sent you a PM, too. Last edited by cbell; 07-17-2010 at 04:22 AM.

07-17-2010, 04:41 AM	#11
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	rocket, it's not about the USB port 'working'. Are you able to try connecting your ECO Reader to another USB port on your computer? Last edited by cbell; 07-17-2010 at 04:52 AM.

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07-17-2010, 03:10 AM	#2
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	Welcome to MR, rocket54. Are you able to try a different USB port on your computer and/or a different USB cable? What operating system do you have on your computer? I'm affiliated with DA Direct.

07-17-2010, 03:15 AM	#3
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Welcome to mobileread rocket54 Stupid question, but is the eco switched on ?

07-17-2010, 03:24 AM	#4
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	Not a stupid question, however an ECO Reader will switch itself on and offer to connect, if it isn't already switched on when connected via USB to a computer.

07-17-2010, 03:27 AM	#5
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	canny ...

07-17-2010, 03:45 AM	#7
anfisco Member Posts: 14 Karma: 1938 Join Date: Nov 2009 Device: kindle 3	My ecoreader connects automatically in Windows XP. With Ubuntu, it is not recognised properly, and keeps blinking and reconnecting. Any further advice would be welcome.

07-17-2010, 03:53 AM	#8
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Welcome anfisco to mobileread .... wow - two with similar 'problems' !!! (I don't own an eco, so I'll leave you i cbell's more than capable hands .... ) Hope a solution is close ....

07-17-2010, 04:24 AM	#10
rocket54 Junior Member Posts: 7 Karma: 10 Join Date: Jul 2010 Device: eco reader	the usb port works for other devices. i"m using windows 7

07-17-2010, 04:42 AM	#12
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Do you have another usb cable you can try ...

07-17-2010, 07:11 AM	#13
rocket54 Junior Member Posts: 7 Karma: 10 Join Date: Jul 2010 Device: eco reader	i"ve tried two other usb ports and a different cable for the same result. thanks for the responses.

07-18-2010, 06:52 AM	#15
rocket54 Junior Member Posts: 7 Karma: 10 Join Date: Jul 2010 Device: eco reader	my computer is now recognising a device but i"m getting the message "device driver software was not correctly installed". sometimes i get the message "öne of the usb devices attached to this computer has malfunctioned and windows does not recognise it". it shows as an "ünknown device". when i check the properties i get the message "windows has stopped this device because it has reported problems (code 43)". i am at a loss and any help would be appreciated.