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Old 07-03-2021, 08:12 AM   #1
Julian1984
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Kindle oasis 2, broken screen

Hi!

I don't know how (no blows or anything has been given) my Oasis 2 (9th generation) has the screen broken, but the glass is fine.

An e-ink stain has appeared that prevents you from seeing a third of the screen.

On Amazon they tell me that they don't repair the screens, and it's out of warranty.

Any ideas?

Thanks!
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Old 07-03-2021, 08:32 AM   #2
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Sounds like maybe the glass substrate broke. It's a layer of glass beneath the screen. So I think your options are either buy a new one, track down a replacement screen and replace it yourself or find someone else who can do it for you.
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Old 07-03-2021, 10:18 AM   #3
Julian1984
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Quote:
Originally Posted by salamanderjuice View Post
Sounds like maybe the glass substrate broke. It's a layer of glass beneath the screen. So I think your options are either buy a new one, track down a replacement screen and replace it yourself or find someone else who can do it for you.
I’ve just upload an image.

It’s reparable?

Thanks!
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Old 07-03-2021, 11:00 AM   #4
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You'd have to replace the entire screen as what I mentioned has happened. The glass substrate is broken. So you're either going to need to find someone you can pay to do it for you or try it yourself.
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Old 07-03-2021, 12:33 PM   #5
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Quote:
Originally Posted by salamanderjuice View Post
Sounds like maybe the glass substrate broke. It's a layer of glass beneath the screen. So I think your options are either buy a new one, track down a replacement screen and replace it yourself or find someone else who can do it for you.
That could be difficult since, so far, no one has been able to open it without destroying it.
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Old 07-03-2021, 03:08 PM   #6
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It's not cost effective to repair them. Amazon will usually give a small discount on an out of warranty device that needs replacing.
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Old 07-09-2021, 01:34 AM   #7
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Thanks you all.

After talking with amazon, they give me a 15% discount on a new one… (better than nothing) but still I don’t know what happened…
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Old 07-09-2021, 01:54 AM   #8
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Quote:
Originally Posted by Julian1984 View Post
Thanks you all.

After talking with amazon, they give me a 15% discount on a new one… (better than nothing) but still I don’t know what happened…
If you want a good Reader that uses a plastic substrate for much more durability, you could get a Kobo Forma.
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Old 07-09-2021, 08:00 AM   #9
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If you want a good Reader that uses a plastic substrate for much more durability, you could get a Kobo Forma.
As long as one wants to live with the alleged 'Wedge of Woe' light issue, then Jon's suggestion appears to be fine.
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