|  04-08-2010, 12:52 PM | #136 | 
| Guru            Posts: 787 Karma: 1575310 Join Date: Jul 2009 Device: Moon+ Pro | 
			
			Not the wording I recall from FW's Terms when I signed up-and those are the terms I agreed to. As with many online services the Terms provide a 'weasel clause' whereby you agree to whatever the changes they choose to make in the Terms. Such clauses are of dubious legality. Some sites (I don't *think* FW is one) require that you re-agree to the Terms when they make a significant change. I don't have the email I received recently from FW's customer service, but IIRC they said that they only guarantee you can download ebooks for 3 weeks after purchase. Quite a bit different from their current guarantee of 1 hour. | 
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|  04-08-2010, 12:55 PM | #137 | |
| Guru            Posts: 787 Karma: 1575310 Join Date: Jul 2009 Device: Moon+ Pro | Quote: 
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|  04-08-2010, 01:01 PM | #138 | 
| Wizard            Posts: 2,409 Karma: 4132096 Join Date: Sep 2008 Device: Kindle Paperwhite/iOS Kindle App | 
			
			I have a book I think I pre-ordered that disappeared. I noticed an epub was out, checked my database in Calibre and didn't see it, so tried to order it. A message came up saying I had already purchased it in another format. I dimly remembered a pre-order ages ago so I checked my Fictionwise bookshelf. It was not there. And a search on FW did not turn it up. I hope that if this was a pre-order they refunded my money if the book is not available. But then why is the shopping cart telling me I have this book already?
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|  04-08-2010, 02:36 PM | #139 | ||
| Wizard            Posts: 2,742 Karma: 32912427 Join Date: Feb 2008 Location: North Yorkshire, UK Device: Kobo H20, Pixel 2, Samsung Chromebook Plus | 
			
			Digging into my Outlook archive I can see that back in August 2007 the wording from Fictionwise on the email that came with purchases was this: Quote: 
 Now, for a purchase in March 2010 it was still the same: Quote: 
 Graham | ||
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|  04-09-2010, 05:12 PM | #140 | 
| Addict       Posts: 352 Karma: 572 Join Date: Jul 2007 Location: Melbourne Device: Sony 500, Bebook, Kindle, Eco reader Drs and soon the Archos 9 | 
			
			It looks like most books are back on my bookshelf at both BoB and FW
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|  04-10-2010, 05:27 AM | #141 | |
| eBook Enthusiast            Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6 | Quote: 
 The sale is "complete" when FW provide you with the download link. It seems to me that it's your responsibility to ensure that you download it, and that FW cannot be held to be responsible for any failure to do so on your part. | |
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|  04-10-2010, 11:55 AM | #142 | 
| Addict            Posts: 207 Karma: 19597 Join Date: Apr 2006 Location: Northern Virginia Device: Nook Glowlight Plus | 
			
			Well some good news, for those of you who couldn't download their books, please try again.  I managed to get all except one of mine today (the one I couldn't get was an .lit format book).
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|  04-10-2010, 03:55 PM | #143 | |
| Guru            Posts: 787 Karma: 1575310 Join Date: Jul 2009 Device: Moon+ Pro | Quote: 
 Personally, from FW's advertising (which can be taken into account when determining the issue) I'd say it's the book-so the sale isn't complete until you download it. That does, however, put quite a burden on FW so I wouldn't want to bet that a judge would see it the same way. And non-US jurisdictions (or even regional/local variations in the US) might see it differently. | |
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|  04-10-2010, 06:36 PM | #144 | 
| Wizard            Posts: 1,576 Karma: 36389706 Join Date: Dec 2009 Location: Quincy, MA Device: Samsung 54A, Kobo Libra H2O, Samsung S6 Lite | 
			
			Why wouldn't you download the book once it is put in your bookshelf? They tell you that they may not be able to keep all of your books in your bookshelf, so it just seems like it would be common sense to download all your books as soon as you can to ensure you always have them. FW DID complete their end of the deal by putting it in your bookshelf. They can't download it to your computer for you that is YOUR responsibility. If you didn't bother to move it to your PERSONAL pc that's on YOU not FW. | 
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|  04-10-2010, 07:33 PM | #145 | 
| Wizard            Posts: 2,409 Karma: 4132096 Join Date: Sep 2008 Device: Kindle Paperwhite/iOS Kindle App | 
			
			cfrizz, what about iPod Touch/iPhone users? That machine does not allow side-loading. The only way to get it onto the device is via the in-app download. I have several books backed up on my computer that I tried to download into the app and could not. Having them on my computer did me no good in terms of getting them onto my iPod Touch.
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|  04-11-2010, 04:34 AM | #146 | |
| The Grand Mouse 高貴的老鼠            Posts: 74,432 Karma: 318076944 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Oasis | Quote: 
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|  04-11-2010, 04:37 AM | #147 | 
| Connoisseur  Posts: 62 Karma: 10 Join Date: Apr 2010 Device: Kindle 3, Paperwhite 2, iOS Kindle app | 
			
			I've just gone back and downloaded all my un-downloaded eBooks from FW that I had bought over the last 3 months, even some from pulled authors and fortunately they all downloaded and I now have copies of all of them on my PC. Phew!
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|  04-11-2010, 04:39 AM | #148 | 
| Connoisseur  Posts: 62 Karma: 10 Join Date: Apr 2010 Device: Kindle 3, Paperwhite 2, iOS Kindle app | |
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|  04-11-2010, 04:40 AM | #149 | 
| eBook Enthusiast            Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6 | 
			
			A lot. But they all seem to be back again now.
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|  04-11-2010, 04:50 AM | #150 | 
| Wizard            Posts: 1,952 Karma: 213930 Join Date: Oct 2009 Location: Middelfart, Denmark Device: Kindle paper white | 
			
			I did download most of my books in my bookshelf to my palm.. Now I have a new reader (ipod touch) with ereader installed, and 40% of my books, which I paid for (they werent even cheap) cannot be downloaded to my ipod's ereader... When I first joined fictionwise the agreement was I could download my books at any time. They never sent me a message to say that this had now changed. I thought, when you bought a book it was yours, or at least yours to read. | 
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