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Old 12-06-2021, 12:50 AM   #1
Rugbyfan1986
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Kobo website down
Is anyone else having problems with the kobo website, I have been unable to access it in firefox since saturday (although MSEdge was working ok). Last night I started the kobo desktop app and it was unable to connect to the website, and this morning neither firefox nor MSEdge can connect to it.
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Old 12-06-2021, 02:23 AM   #2
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You'd have to tell us what country you're in, otherwise it doesn't make much sense
The Kobo website works in my country.
Last edited by Lynx-lynx; 12-06-2021 at 02:25 AM.
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Old 12-06-2021, 02:52 AM   #3
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From here in Australia I am having no issues. I'm pretty sure I visited it on either Saturday or Sunday with problems as well. This is using Firefox.
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Old 12-06-2021, 03:43 AM   #4
Rugbyfan1986
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I am in the UK - just tried again on firefox and still not working.
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Old 12-06-2021, 07:35 AM   #5
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Quote:
Originally Posted by Rugbyfan1986 View Post
I am in the UK - just tried again on firefox and still not working.
The Kobo UK website is working for me with Firefox.
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Old 12-06-2021, 07:44 AM   #6
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Originally Posted by Rugbyfan1986 View Post
I am in the UK - just tried again on firefox and still not working.
You could try another country and "switch". Once you get to the Kobo site, look at the top, there is a flag with the current country selection.

Try the following:

www.kobo.com
www.kobo.com/us
www.kobo.com/gb
www.kobo.com/au
www.kobo.com/ca

Good luck.

I just checked, and all of the above worked for me.
Last edited by John F; 12-06-2021 at 07:46 AM.
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Old 12-06-2021, 04:24 PM   #7
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It was working fine for me earlier here in Canada but no longer. I keep getting a 502 error on all Kobo sites. Using the current Chrome browser.
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Old 12-06-2021, 04:30 PM   #8
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It was working fine for me earlier here in Canada but no longer. I keep getting a 502 error on all Kobo sites. Using the current Chrome browser.
Interesting, it works for me using the kobo gb link that John F posted, but not if I have saved the link as a bookmark, also it is not letting me view the books I have purchased.

The above is using firefox, if I use MSEdge it gives a 502 error when I try viewing my books.

I have not got google chrome installed and I don't use IE (wonder if the website has been hacked or if kobo have just messed up)?
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Old 12-06-2021, 04:33 PM   #9
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And it is working for me in Firefox. Weird, huh?
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Old 12-07-2021, 04:30 AM   #10
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The website works fine, but I do have endless problems getting my Kobo Forma to sync sine this weekend. On the other hand, the Elipsa seems to have no problems. Wonder if that's connected.
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Old 12-07-2021, 06:55 AM   #11
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I could access the US site a few hours ago, but couldn't view my library of purchased books. The page was simply blank. I tried multiple browsers on my iPad and iPhone with no luck, but from what I understand, all browsers use the Safari engine. At any rate, only "My Books" was giving me issues. However, I just checked a moment ago, and the main site loads, but serves me a blank page. Meaning, my browser acts as if it has accessed Kobo.com, but only shows me a blank page. No other sites that I've accessed give me this issue. Amazon.com, for example, loads just fine.

I've tested syncing with my Elipsa, and I apparently have no issues there. At least, it seems to run through the motions.

I'd say Kobo is having server issues. Hopefully, we'll see it resolved by the morning.
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Old 12-07-2021, 07:52 AM   #12
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I too cannot view my library on the US Kobo website. Using Firefox.
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Old 12-07-2021, 08:37 AM   #13
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It appears that Kobo doesn't like Firefox. It is not working here in Firefox, but, does not display an error. It just shows a blank screen. It was working late last night.

Trying Chrome, it works without issue.
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Old 12-07-2021, 02:47 PM   #14
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Still not working for me in Chrome and now it is horribly broken in Firefox. On that browser only the main store page will load but not in English even though I have Canada and English set as my preferences. Well, I should say I'm seeing not just English on my Kobo homepage -- there seems to be a bit of French but mainly either Spanish or Italian on the menus and all over the place. Every time I tried to reset the Country/language options nothing worked, it "loaded" a blank page that just kept spinning its wheels, so to speak. Dunno what's up, it was ok last night when I picked up some Archie comics via Firefox browser, but now it is totally and incomprehensibly FUBARed.

EDIT: Methinks they are fixing it a wee bit. Now it is loading in Firefox and so far I am seeing right language, country, etc. How long it'll stay working for though is anybody's guess.
Last edited by Byrdie; 12-07-2021 at 02:52 PM.
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Old 12-07-2021, 04:30 PM   #15
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I can't access it in the UK in either Chrome or Edge.

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