Buy from Kobo in the US?

Calenorn · 10-26-2019, 07:28 PM

Hello folks,

I'm wondering whether it is still possible to purchase an ereader via the Kobo website from a US address, or will you automatically be sent to WalMart's site.

I'd rather have a root canal than buy from WalMart.

MGlitch · 10-26-2019, 09:08 PM

Yes you can order from Kobo specifically. In fact you can’t order from Walmart from Kobos site.

Cactus Chef · 10-27-2019, 10:09 PM

Wal-Mart would probably be easier to deal with if you have a problem and need to file a warranty claim.

Plus, they're useful insofar as you can grab gift cards from them as well. I don't trust Kobo with my credit card information, so making purchases entirely with gift cards applied to my balance eliminates the need to store any info with them.

John F · 10-28-2019, 08:19 AM

Quote:

Originally Posted by Cactus Chef

Wal-Mart would probably be easier to deal with if you have a problem and need to file a warranty claim.

...

IS that the way it, works Walmart handles the warranty? I think Walmart would be good if you are within the return period, but I would guess that warranty claims would be handled by Kobo?

Barbara1955 · 10-28-2019, 11:20 AM

Walmart Warranty Only good for 15 Days After that you have to deal with Kobo... I Vote buy from Kobo to begin with.

ratinox · 10-28-2019, 11:48 AM

Quote:

Originally Posted by Barbara1955

Walmart Warranty Only good for 15 Days After that you have to deal with Kobo... I Vote buy from Kobo to begin with.

Or fork over for the extended warranty.

And given my experience dealing directly with Kobo? This is one of the very few instances where an extended warranty is worth the price of admission.

petercreasey · 10-28-2019, 11:53 AM

How much is the extended warranty?

John F · 10-28-2019, 01:01 PM

I would make a distinction between return policy and warranty? Walmart has a return policy of X days. Kobo has a warranty that covers Y days.

ratinox · 10-28-2019, 01:15 PM

Quote:

Originally Posted by petercreasey

How much is the extended warranty?

Varies with retail price of the device and term of coverage.

HLS · 10-28-2019, 02:29 PM

you can probably order from goodereader.com as well but they usually charge a lot more

ratinox · 10-28-2019, 02:49 PM

Quote:

Originally Posted by HLS

you can probably order from goodereader.com as well but they usually charge a lot more

goodereader.com provides no warranty service. If you buy a Kobo device from them then you're going to Kobo for service.

MGlitch · 10-28-2019, 03:42 PM

Quote:

Originally Posted by HLS

you can probably order from goodereader.com as well but they usually charge a lot more

The irony of buying a Kobo from goodereader ooof.

But seriously don't do this, they're charging you for the privilege of using their store. And it's not a small amount, I paid less in total (taxes included) than they're asking for as a base for the Forma 32gb.

rcentros · 10-28-2019, 06:22 PM

Quote:

Originally Posted by Calenorn

I'd rather have a root canal than buy from WalMart.

I don't have personal experience with Chapters/Indigo but, by what I've read here, it would seem to be preferable to buying directly from Kobo.

There's also Triplenet Pricing that sells via Walmart, but also sells a few Kobo models online from their own website. As far as I can tell, Triplenet is an "old school" office supply in the northeast that somehow got involved with selling Kobos. (Can't vouch for them, but they supposedly offer to ship within one day and I think the shipping is free and they don't charge tax. But I may not be remembering that correctly.)

https://www.triplenetpricing.com/search?q=kobo

Looks like they only have three models in stock now, though.

dordale · 10-29-2019, 02:26 AM

Quote:

Originally Posted by rcentros

I don't have personal experience with Chapters/Indigo but, by what I've read here, it would seem to be preferable to buying directly from Kobo.

My Kobo Aura One came from Chapters Indigo (Canadian Store). The buying experience was a good one--luckily I didn't have any issues with it, so I can't speak to returns. But--with the exchange rate, I ended up saving money over buying from either Kobo or Walmart.

ratinox · 10-29-2019, 10:25 AM

My recent purchasing experience with Kobo was straightforward albeit slow: slow order turnaround and slow shipping. My recent return/exchange experience with Kobo was a disaster of incompetence and poor interdepartmental communication compounded by slow turnaround and shipping.

My recent purchasing experience with Walmart was straightforward and faster than Kobo: faster turnaround and faster shipping. I have not experienced return/exchange with Walmart so far.

10-26-2019, 07:28 PM	#1
Calenorn Brash Fumbler Posts: 1,203 Karma: 9224939 Join Date: May 2013 Device: NST, Kobo Mini	Buy from Kobo in the US? Hello folks, I'm wondering whether it is still possible to purchase an ereader via the Kobo website from a US address, or will you automatically be sent to WalMart's site. I'd rather have a root canal than buy from WalMart.

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10-26-2019, 09:08 PM	#2
MGlitch Wizard Posts: 2,857 Karma: 22003124 Join Date: Aug 2014 Device: Kobo Forma, Kobo Sage, Kobo Libra 2	Yes you can order from Kobo specifically. In fact you can’t order from Walmart from Kobos site.

10-27-2019, 10:09 PM	#3
Cactus Chef Guru Posts: 682 Karma: 8196132 Join Date: Apr 2019 Location: East Coast, United States Device: Kobo Sage, Kobo Clara HD, Galaxy Tab S5e, Kindle 4th Gen	Wal-Mart would probably be easier to deal with if you have a problem and need to file a warranty claim. Plus, they're useful insofar as you can grab gift cards from them as well. I don't trust Kobo with my credit card information, so making purchases entirely with gift cards applied to my balance eliminates the need to store any info with them.

10-28-2019, 11:20 AM	#5
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Walmart Warranty Only good for 15 Days After that you have to deal with Kobo... I Vote buy from Kobo to begin with.

10-28-2019, 11:53 AM	#7
petercreasey Wizard Posts: 1,189 Karma: 1119516 Join Date: Aug 2009 Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma	How much is the extended warranty?

10-28-2019, 01:01 PM	#8
John F Grand Sorcerer Posts: 8,006 Karma: 71261339 Join Date: Feb 2009 Device: Kobo Clara 2E	I would make a distinction between return policy and warranty? Walmart has a return policy of X days. Kobo has a warranty that covers Y days.

10-28-2019, 02:29 PM	#10
HLS Wizard Posts: 2,134 Karma: 16342480 Join Date: May 2017 Device: Sage, Scribe, Boox Note 2 Plus, iPad Pros and Samsungs S6,S7,S8	you can probably order from goodereader.com as well but they usually charge a lot more

10-29-2019, 10:25 AM	#15
ratinox Guru Posts: 822 Karma: 11053908 Join Date: Oct 2016 Location: Somewhere in Time Device: Forma, iPad Mini	My recent purchasing experience with Kobo was straightforward albeit slow: slow order turnaround and slow shipping. My recent return/exchange experience with Kobo was a disaster of incompetence and poor interdepartmental communication compounded by slow turnaround and shipping. My recent purchasing experience with Walmart was straightforward and faster than Kobo: faster turnaround and faster shipping. I have not experienced return/exchange with Walmart so far.