Bad experince with Amazon & Kindle Fire

[tubemonkey]

Originally Posted by AnemicOak

I agree, but there have been a fair number of posts here from people offered a refurb right away. Like I said, that's what they did on my HDX 8.9

I wouldn't accept that at all. I'd get a refund and then repurchase the item. Amazon should not be offering refurbished items in exchange for new items delivered defective. If I wanted a refurb, then I'd buy one to begin with and save some money.

This is a poor business model.

[barryem]

I have to agree with DiapDealer, although agreeing with someone with a name like that kind of rankles.

I live in a rural area and don't have a car so I buy nearly everything from Amazon. Typically 8 to 10 purchases a month; often more. I bought the computer I'm typing on now from Amazon.

I got a couple of defective Acer's before I got this Asus. Both times I was offered a full refund on my credit card. With the second one I took it and the money was on my card much sooner than Amazon promised.

I try to avoid returning things unless they're defective or they sent me the wrong thing. Both have happened although not often. In every situation they were eager to make it right and how they did it was usually left up to me.

I wonder if you just happened into some Christmas help and lost your cool and got them mad. In any case your situation is far from the ordinary one with Amazon. I suggest giving them a call and calmly explaining your situation and how you feel about it. Be polite and see what happens. I'll be surprised if you don't get some satisfaction.

Barry

[DiapDealer]

Originally Posted by Red Falcon

With Amazon all of them. The only downside to using a one time number is one click shopping cannot be turned on and I need to go through CS to buy Movies, Apps or Books. If that is the price of an added level of security I will gladly deal with it. I just make a list of stuff I want to buy and have CS run it through all at once. No impulse buying is a bonus.

I don't follow. I asked how many successful returns you've negotiated with Amazon when one-off numbers were used for purchasing. Not how many times you've used a one-off, virtual CC number for purchasing. "All of them" could be 1 or 100.

I know they're great for security. But I also know many people who think the extra layer of security they provide isn't worth the headache of trying to get a refund of a purchase that happens to go wrong. I'm trying to understand if this is the first time you've attempted to return an Amazon purchase when a one-time number was used or not.

[DiapDealer]

Originally Posted by barryem

I have to agree with DiapDealer, although agreeing with someone with a name like that kind of rankles.

A name like what? Is there some unpleasant connotation with which you associate my username? I can assure you nothing unsavory was involved when it was chosen many years ago.

No problem, if so. I'm just genuinely curious why my username would have any bearing on how one felt about agreeing with me or not.

[Red Falcon]

Originally Posted by DiapDealer

I don't follow. I asked how many successful returns you've negotiated with Amazon when one-off numbers were used for purchasing. Not how many times you've used a one-off, virtual CC number for purchasing. "All of them" could be 1 or 100.

I know they're great for security. But I also know many people who think the extra layer of security they provide isn't worth the headache of trying to get a refund of a purchase that happens to go wrong. I'm trying to understand if this is the first time you've attempted to return an Amazon purchase when a one-time number was used or not.

I think I have done 5-10 returns in the last three years. All of them have been ordered with one time numbers. I have spent a lot of money with them over that period. I only ask for a full refund if a purchase is time sensitive for me and does not arrive in time or the item is not what a client needs. I have bought almost all my tech from them over that period because as I said I would rather spend a little more to get the level of customer service they typically give.

Let me state this outright: What happened here is a complete anthesis to Amazon's typical outstanding customer service. That being said at this point I expect that level of service all the time. To have one of my few vacation weekends wasted by this is extremely vexing.

[DiapDealer]

Originally Posted by Red Falcon

Let me state this outright: What happened here is a complete anthesis to Amazon's typical outstanding customer service. That being said at this point I expect that level of service all the time. To have one of my few vacation weekends wasted by this is extremely vexing.

In all fairness, the fact that it was a vacation weekend is fairly irrelevant. It sounds to me like you hit one snag in an otherwise long and prosperous relationship. That hardly warrants a complete "divorce" in my opinion, but whatever.

[Red Falcon]

Originally Posted by barryem

I have to agree with DiapDealer, although agreeing with someone with a name like that kind of rankles.

I live in a rural area and don't have a car so I buy nearly everything from Amazon. Typically 8 to 10 purchases a month; often more. I bought the computer I'm typing on now from Amazon.

I got a couple of defective Acer's before I got this Asus. Both times I was offered a full refund on my credit card. With the second one I took it and the money was on my card much sooner than Amazon promised.

I try to avoid returning things unless they're defective or they sent me the wrong thing. Both have happened although not often. In every situation they were eager to make it right and how they did it was usually left up to me.

I wonder if you just happened into some Christmas help and lost your cool and got them mad. In any case your situation is far from the ordinary one with Amazon. I suggest giving them a call and calmly explaining your situation and how you feel about it. Be polite and see what happens. I'll be surprised if you don't get some satisfaction.

Barry

Barry, I think the Holiday help thing bangs the nail correctly. I tried twice to get the CS Rep to connect me to either another rep or an supervisor. Both times I was disconnected from the chat. When I did manage to get a supervisor what I have already typed went down. For anybody wondering why I do not call them: I prefer the chat method as they will email you a full transcript of the chat. This has been helpful in the past to get a satisfactory conclusion to an issue.

[Red Falcon]

Originally Posted by DiapDealer

In all fairness, the fact that it was a vacation weekend is fairly irrelevant. It sounds to me like you hit one snag in an otherwise long and prosperous relationship. That hardly warrants a complete "divorce" in my opinion, but whatever.

The loss of the vacation weekend just added to my frustration with this mess. Between my teaching job and tech work I have very few days off and would rather spend them with my family then dealing with stupid stuff. As to a complete divorce I am not going to do that over one incident. Amazon has a 20 year track record with me in providing some of the best customer service of any company I have ever dealt with. What I am going to do is test the waters with them by placing a few low level orders with them and see if anything goes amiss. I really hope this situation ends up being just a blip in a very good business relationship.

[tomsem]

I used chat one time and it was a complete waste of time. I didn't get dropped but they did not understand my relatively simple question and kept passing me around until I finally got frustrated and gave up.

[Catlady]

Originally Posted by tomsem

I used chat one time and it was a complete waste of time. I didn't get dropped but they did not understand my relatively simple question and kept passing me around until I finally got frustrated and gave up.

Yeah, chat seems to be useless, not only at Amazon but just about everywhere. I think companies must put their new trainees on chat, since all they seem to do is apologize and empathize and restate what they think you've said. I used to try to use chat for the transcript, but I end up with a transcript and still have the problem that prompted the contact, so now I use the phone unless I'm asking a simple informational-type question.

I think I'd phone Amazon and ask for a supervisor. Can't hurt, might help.

[Cinisajoy]

Did I read this right that you called on a HOLIDAY weekend?
Call back tomorrow between 9 and 5 pacific time.
Holiday weekend help is usually their newest people.

[Red Falcon]

Originally Posted by Cinisajoy

Did I read this right that you called on a HOLIDAY weekend?
Call back tomorrow between 9 and 5 pacific time.
Holiday weekend help is usually their newest people.

Yeah, pretty dumb of me. I think Amazon was training the next generation of A.I. this weekend. It really felt like I was asking Alexa questions, it was so paint by numbers.

[frahse]

Originally Posted by cfrizz

How are you out 30.00? Amazon is sending you a new device, since it sounds like the first one they sent is defective.

Now if the second one doesn't work as well, then I might start to believe there is a problem. But if it works but everything is slow due to your wifi signal, that is something that you will need to look into, but it certainly won't be Amazon's fault if you have poor wifi service.

Agreed.

[Red Falcon]

As I have mentioned in other posts the device bogs down if I run more than one or two apps, Hulu crashes the device completely and when the device crashes most of the time I need to re-input the wifi password as the device does not remember it. It is then a crap shoot if the wifi stays stable or not. My phone, laptop and other devices do not have any trouble connecting to my wifi and staying connected. Only the Fire Tablet does. I have spent enough time on this to not trust another Fire Tablet not having the same issues. I thought having a dedicated Amazon content portal would be nice when my sisters kids stay over. The reality has been beyond disappointing.

[barryem]

Originally Posted by DiapDealer

A name like what? Is there some unpleasant connotation with which you associate my username? I can assure you nothing unsavory was involved when it was chosen many years ago.

No problem, if so. I'm just genuinely curious why my username would have any bearing on how one felt about agreeing with me or not.

It was a joke not a slur. The name made me think of dirty diapers. From your reaction I guess that wasn't your intention. If I hurt your feelings I apologize. I wasn't trying to.

Barry