Amazon email for too many returns

[Cinisajoy]

Originally Posted by Katie1

IF You cant return things After a Vacation or Holliday HOW Come the Biggest returns are After Christmas & New Year To the Point B&M Stores have More RETURN lanes than Check Out Lanes??
A Friend Purchased a Brand New Camera to take on his 30 Day Cruise WHY Cause Not One Picture of the cruise he took came out! Why shouldn't he return the item? Store says he used it... So If he hadn't used it How was he to know it didn't work? After much argument he did finally get the money for the camera but at what cost No pictures to remember the trip by. I Took a camera to Germany Once in a Life time 2 week trip with my Army Unit. 50% of the Picture Never came out! So I have 1/2 a trip ...Side trip to Paris never came out Make me sick when people question others about these things.

Sucks on the camera.

Now as to the Christmas returns, it is because the person returning the item is not the person that bought it.
Though quite frankly I do understand buying someone a gift just so they can return it for something else. Or is they just wanted lots of "presents" under the tree.
My thinking is if I don't know someone well enough to know what they like: I don't know them well enough to spend money on. Consequently, I feel the same about receiving gifts.
Though the worst gift ever had to be the very cheap bath soaps. The giver knew I could not use them before giving them to me.

Rant over.

[Barcey]

Originally Posted by pidgeon92

It certainly isn't just Amazon that is tracking returns. This article might be of interest to some:

http://www.usatoday.com/story/money/...turns/2642607/

I didn't know that you could return Victoria's Secret merchandise. I wouldn't have thought that would be allowed. Maybe people are returning it because they thought the model was included. "Misleading advertising".

[SteveEisenberg]

Originally Posted by Difflugia

Amazon is, however, clearly acting on a different policy.

I missed that.

Unlike some other retailers, Amazon, in your #222 graphic, didn't promise to accept the return "cheerfully." They just promised to accept it. I haven't heard where they didn't accept a return. Now, after they accept it, that's when they decide if they still want you to make future purchases.

You may return most new, unopened . . .

I don't think I've ever returned an unopened item. So their actual return policy is more liberal than advertised here.

Originally Posted by BearMountainBooks

Just FYI: Walmart has a policy that you cannot return more than X items without a receipt in a 12 month period. I found this out because I returned several items and didn't bother to bring the receipt (I had the receipt. I didn't know it was an issue and when I forgot the receipt, I was told, "You've returned 3 items in x. You can return only two more in y without a receipt.)

Wow. Earlier I, and I think others, said that Amazon couldn't realistically be transparent on their policy. But WalMart proves otherwise. WalMart, by having such a simple policy, forgoes the possibility of accepting more returns from customers who are, overall, highly profitable. I think Mr. Bezos loves his data too much for that

[Barcey]

Originally Posted by Josieb1

No I can't carry on as an ordinary customer, basicly I dare not place any physical orders, I cannot risk ordering a single item that might be faulty. It's better for me (and my sanity) to buy elsewhere. I also will do what other posters have sugested and not renew any subscriptions like Prime or Audible.

I don't know why you'd want to carry on as an ordinary customer anyway, it's just crappy customer relations.

[Ripplinger]

Originally Posted by BearMountainBooks

Just FYI: Walmart has a policy that you cannot return more than X items without a receipt in a 12 month period. I found this out because I returned several items and didn't bother to bring the receipt (I had the receipt. I didn't know it was an issue and when I forgot the receipt, I was told, "You've returned 3 items in x. You can return only two more in y without a receipt.)
So while it may appear to be all good and great at brick and mortar, they all have policies. You just need to know what they are.

And I'm actually amazed that any store would accept a return without a receipt. I think that's incredibly forgiving. Unless they have their store stickers pasted everywhere on the box of course, but even then it could have been bought a year ago for all they know.

Last year I returned an unopened hard drive to a local computer store within a few days, because I decided to order 2 larger ones. Getting out of the car the wind just tore the receipt away and it was gone. I went in anyway and explained what happened hoping they'd have pity on me (it was a brutally windy day), and then I remembered I placed the order for pickup online so they should have a copy in the computer system and I was saved. But had it not been for the online order, I feel the store would have been perfectly within their rights to refuse to accept the return. Most every B&M store clearly states return allowed only within xx days and must have your receipt.

[Difflugia]

Originally Posted by Cinisajoy

As to that unlimited use, every cell phone provider says clearly and plainly unlimited up to X GB, then it will slow down.

They do now.

Because the FTC fined TracFone forty million dollars.

[Cinisajoy]

Originally Posted by Difflugia

They do now.

Because the FTC fined TracFone forty million dollars.

WOW!!!!!!!!!
I just knew for at least the last year, it has been practically yelled.

[Difflugia]

Originally Posted by SteveEisenberg

I haven't heard where they didn't accept a return. Now, after they accept it, that's when they decide if they still want you to make future purchases.

Your distinction sounds disingenuous to me.

I'm confident saying that Amazon doesn't want people to infer that accounts can be closed for using the return system. It's a very easy thing to say if they intend people to understand that and dishonest if they don't, even if other retailers are just as dishonest

[Josieb1]

I did think seeing this in the news today was quite ironic. In the UK the right for a refund within 30 days for faulty items is now law

http://www.bbc.co.uk/news/business-34403005

[meeera]

Originally Posted by Josieb1

I did think seeing this in the news today was quite ironic. In the UK the right for a refund within 30 days for faulty items is now law

http://www.bbc.co.uk/news/business-34403005

I don't think Amazon is telling you that they will refuse a refund on a future faulty purchase. If they agree to a future purchase from you, and the item is faulty, they will process the return.

However, they are within their right to then refuse to do further business with you after the return. They are within their rights to do that for any reason that isn't discriminatory on the basis of you being a member of a protected class (eg, if they were refusing your business purely on the basis of you being a certain race or sexuality etc).

This is not an insult to you personally from me, or even from them; it is just a fact about how business can work. Whether it's good business or not is a whole different conversation.

[Josieb1]

What most of you don't seem to understand is that they have threatened the existence of my Amazon account. I have thousands of pounds of digital purchases that they could stop me having access to. The 'could' is the issue here. I cannot risk closure of my Amazon account.

Not one email has been reassuring in that regard because ALL the emails are standard inhuman replies. I can't speak to anyone. I can't engage with them in any reasonable way therefore I CANNOT behave as a normal customer.

I DON'T CARE about future purchases, not from Amazon (I do from Audible who is owned by Amazon) I care about my existing digital purchases, which according to the laws in most countries I don't own. So I have no rights here.

[Josieb1]

We have

2 Kindle ereaders - those can't use collections if unregistered
3 Kindle fires - not sure how they would work unregistered (if at all)
2 fire sticks - useless without an account, and not much use without Prime

And let's not forget a large Audible library for which I need to sign in using my Amazon sign on details.

[JoHunt]

Originally Posted by Josieb1

What most of you don't seem to understand is that they have threatened the existence of my Amazon account. I have thousands of pounds of digital purchases that they could stop me having access to. The 'could' is the issue here. I cannot risk closure of my Amazon account.

Just stop buying from Amazon. No purchases, nothing to risk returning, account is safe.

[aceflor]

Originally Posted by Josieb1

We have

2 Kindle ereaders - those can't use collections if unregistered
3 Kindle fires - not sure how they would work unregistered (if at all)
2 fire sticks - useless without an account, and not much use without Prime

And let's not forget a large Audible library for which I need to sign in using my Amazon sign on details.

I have been on planes basically in the last 30h so I have missed most of this thread, which, now that I am back in Europe, I am reading through. Josie, I am sorry this has caused you so much stress. I think I saw that your husband has written to JB, which I really hope for you will successful, if not to keep on your customer relationship with Amazon, at least to calm things down and ensure you unlimited access to your digital content.

I am using my Kindles without accessing my Kindle accounts (I keep the Wifi off because of battery usage, as I am in airports a lot these days). I have Kodi on my stick so I can use it wherever I am as my amazon account is German (Germany is my main address) but I travel extensively and end up being most of the time in other countries. I can still access my German account with the stick, but to be fair Kodi gives me access to so much more that I never do anymore.
I don't know about my Fire 6...My daughter uses it, so I don't want to test things too much because she'd kill me if I screwed things up on her device, but I'll have a look next week end and will send you a PM if you want.

[Josieb1]

Originally Posted by JoHunt

Just stop buying from Amazon. No purchases, nothing to risk returning, account is safe.

Exactly!

So why does everyone keep telling me to act like a normal customer. A customer who is afraid to purchase anything is NOT a normal customer.