KOBO Aura can no longer connect to the internet

Josieb1 · 12-20-2013, 12:46 PM

Hi I have a KOBO Aura, 4 weeks old. It was working fine up to lunchtime today. All of a sudden it would no longer connect to the KOBO Storefront. Since then i've been through KOBO Chat and reset the device, done a full factory reset and it will not connect to my wifi at all.

Before I take it back to WHSmith tomorrow does anyone have any idea why the wifi would no longer work?

It finds my network, just won't connect, and I've checked that i'm putting the password in correctly and I am. I'm completely baffled and have no idea what to do.

jersysman · 12-20-2013, 01:51 PM

I was going to suggest that you turn the device off and back on again. I have connection issues with my Aura HD that started after a firmware update. But, if I turn the device off and back on again, it will work for that particular time. I can then sync and connect with the storefront. But if you are resetting your device, I guess that particular fix is not working for you.

RobertJSawyer · 12-20-2013, 02:03 PM

I assume you've tried resetting (unplugging, waiting ten seconds, plugging back in -- or dedicated reset switch, if your router has one) your Wi-Fi router. I sometimes have trouble with my iPhone 4 connecting EVEN WHEN other devices (including my various Kobos) are connecting just fine; a reset solves the problem.

Josieb1 · 12-20-2013, 02:16 PM

Quote:

Originally Posted by RobertJSawyer

I assume you've tried resetting (unplugging, waiting ten seconds, plugging back in -- or dedicated reset switch, if your router has one) your Wi-Fi router. I sometimes have trouble with my iPhone 4 connecting EVEN WHEN other devices (including my various Kobos) are connecting just fine; a reset solves the problem.

Actually at the time I posted this thread I hadn't as my pc, iPad and iPhone we're all connected happily, but my husband recently got home and his pc wouldn't connect, then my ipad wifi disconnected, so we turned the router off, left it 10 minutes and turned it one again.

Now everything is working fine and my Kobo has registered and sync'd via wifi, all is well again but I do wonder why it happened, why some devices are much more sensitive that other.

12-20-2013, 12:46 PM	#1
Josieb1 Grand Sorcerer Posts: 5,100 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW	KOBO Aura can no longer connect to the internet Hi I have a KOBO Aura, 4 weeks old. It was working fine up to lunchtime today. All of a sudden it would no longer connect to the KOBO Storefront. Since then i've been through KOBO Chat and reset the device, done a full factory reset and it will not connect to my wifi at all. Before I take it back to WHSmith tomorrow does anyone have any idea why the wifi would no longer work? It finds my network, just won't connect, and I've checked that i'm putting the password in correctly and I am. I'm completely baffled and have no idea what to do. Last edited by Josieb1; 12-20-2013 at 12:48 PM.

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12-20-2013, 01:51 PM	#2
jersysman Wizard Posts: 1,747 Karma: 3761220 Join Date: Mar 2011 Location: Pennsylvania Device: T1 Red, Kindle Fire, Kindle PW, PW2, Nook HD+, Kobo Mini, Aura HD	I was going to suggest that you turn the device off and back on again. I have connection issues with my Aura HD that started after a firmware update. But, if I turn the device off and back on again, it will work for that particular time. I can then sync and connect with the storefront. But if you are resetting your device, I guess that particular fix is not working for you.

12-20-2013, 02:03 PM	#3
RobertJSawyer Guru Posts: 739 Karma: 4306712 Join Date: Jun 2006 Location: Toronto Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite	I assume you've tried resetting (unplugging, waiting ten seconds, plugging back in -- or dedicated reset switch, if your router has one) your Wi-Fi router. I sometimes have trouble with my iPhone 4 connecting EVEN WHEN other devices (including my various Kobos) are connecting just fine; a reset solves the problem.