Amazon Pre-order: A Comedy of Who Cares?

wdi · 11-22-2011, 09:11 AM

I am still waiting for the Kindle Touch that I pre-ordered on October 1, and the Kindle Fire that I pre-ordered on October 2. The tracking is showing that they weren't shipped until Novembe 17 from Phoenix (I live in New Jersey) with an estimated delivery of November 28.

On a side note: the additional Touch that I ordered on October 5 as a gift was delivered to the recipient last week.

So I contacted Amazon customer service, 1st by chat and then by email, and asked what the point was of pre-ordering when I could have bought them locally last week and not have to wait until the end of the month.

The response I get is a "how to tutorial" on understanding tracking numbers.

I reply that I already understood how to track shipments and that my question is not being answered. I further explain that I feel that Amazon has engaged in false marketing by stating that shipments would be prioritized by the date the orders were placed. No response.

So, I guess the lesson learned is that pre-ordering from Amazon doesn't mean squat. Oh well, maybe I expect too much from a company that claims to be the most customer-centric entity on the planet.

jojoba · 11-22-2011, 09:21 AM

Quote:

Originally Posted by wdi

The response I get is a "how to tutorial" on understanding tracking numbers.

that made me laugh out loud.

Sorry, that sounds totally annoying. I hope you get it soon.

patrickt · 11-22-2011, 09:28 AM

Poor thing. It'll be all better.

mewmartigan · 11-22-2011, 09:41 AM

That is a bummer, sounds like you lost your place in line.

I have had similar frustrations with the Amazon customer service chat. It took me saying the same thing about 6 times over before I got a real answer and not a canned response that had nothing to do with my question.

pidgeon92 · 11-22-2011, 12:36 PM

Yep, life is unfair.

johnnyb · 11-22-2011, 04:19 PM

Cancel order and buy locally. If they don't accept cancellation anymore, send back unopened.
Include in your reasons why you cancelled the bad replies you get from customer service. I do this all the time now because I've only been getting scripted replies from monkeys these days. It takes a week and several attempts to have someone really answer your question, which is as long as any other company willing to assist their customers, nothing special anymore...

shinew · 11-22-2011, 04:47 PM

that seems odd. My pre-order came a week ago on the 15th and my 2nd touch(replacement, ordered last Friday) is scheduled for delivery today.
I would just cancel the order and buy it locally if I were you.

DreamWriter · 11-22-2011, 06:10 PM

Quote:

Originally Posted by wdi

The tracking is showing that they weren't shipped until November 17 from Phoenix (I live in New Jersey) with an estimated delivery of November 28.

I'm sorry that you've had to wait so long for your new Kindles. Which shipping company did Amazon use for your order? If it's UPS, where does tracking say the package is right now?

Cpl Punishment · 11-22-2011, 06:18 PM

Quote:

Originally Posted by wdi

I am still waiting for the Kindle Touch that I pre-ordered on October 1, and the Kindle Fire that I pre-ordered on October 2. The tracking is showing that they weren't shipped until Novembe 17 from Phoenix (I live in New Jersey) with an estimated delivery of November 28.

On a side note: the additional Touch that I ordered on October 5 as a gift was delivered to the recipient last week.

So I contacted Amazon customer service, 1st by chat and then by email, and asked what the point was of pre-ordering when I could have bought them locally last week and not have to wait until the end of the month.

The response I get is a "how to tutorial" on understanding tracking numbers.

I reply that I already understood how to track shipments and that my question is not being answered. I further explain that I feel that Amazon has engaged in false marketing by stating that shipments would be prioritized by the date the orders were placed. No response.

So, I guess the lesson learned is that pre-ordering from Amazon doesn't mean squat. Oh well, maybe I expect too much from a company that claims to be the most customer-centric entity on the planet.

Perhaps your complaint would be better served on the Amazon boards posted with your real name for a legitimate response from Amazon...

DiapDealer · 11-22-2011, 06:24 PM

Quote:

So I contacted Amazon customer service, 1st by chat and then by email, and asked what the point was of pre-ordering when I could have bought them locally last week and not have to wait until the end of the month.

Customer service via chat + customer service via email = teh suck. Don't bother... why does anybody bother with these worthless services?

Customer service via phone = da bomb!... in minutes... sometimes almost instantaneous. Why don't people get this?

If you want answers... CALL THEM!! Humans are there just dying to talk to you!

wdi · 11-22-2011, 07:30 PM

Quote:

Originally Posted by Cpl Punishment

Perhaps your first post should have been on the Amazons boards with your name....

Tell me, would it be appropriate on my second post to ask what's an "Amazons boards"?

Nyssa · 11-22-2011, 07:37 PM

Quote:

Originally Posted by DiapDealer

Customer service via chat + customer service via email = teh suck. Don't bother... why does anybody bother with these worthless services?

Customer service via phone = da bomb!... in minutes... sometimes almost instantaneous. Why don't people get this?

If you want answers... CALL THEM!! Humans are there just dying to talk to you!

I agree 100% They even ask if you want them to call you and when. Its great service!

Although, I have also dealt with Amazon CS via email and had absolutely no problems.

Cpl Punishment · 11-22-2011, 08:08 PM

Quote:

Originally Posted by wdi

Tell me, would it be appropriate on my second post to ask what's an "Amazons boards"?

http://www.amazon.com/forum/kindle?_...ref_=sv_kinc_7

vxf · 11-22-2011, 09:38 PM

Quote:

Originally Posted by Cpl Punishment

Whhhhaaa.........

Perhaps your first post should have been on the Amazons boards with your name....

Why the hostility? Seems to me he has a very valid complaint.

Cpl Punishment · 11-22-2011, 10:44 PM

Quote:

Originally Posted by vxf

Why the hostility? Seems to me he has a very valid complaint.

I am anything but a Kindle Fan boy, (Im a Mac Fan Boy)but a very first posting to a community of ebook reader(s) was to bash a product doesn't pass the smell test.....I merely suggested he make his complaint to the place where it would matter, but I believe real names must be utilized to post there...but your right, it doesn't read well..I will edit it....

BTW..No hostility involved..I like the quote of your signature and inspired me to read A Burnt Child now....Thanks !!

11-22-2011, 09:11 AM	#1
wdi Junior Member Posts: 8 Karma: 10 Join Date: Aug 2011 Location: NJ, USA Device: asus transformer; kindle touch	Amazon Pre-order: A Comedy of Who Cares? I am still waiting for the Kindle Touch that I pre-ordered on October 1, and the Kindle Fire that I pre-ordered on October 2. The tracking is showing that they weren't shipped until Novembe 17 from Phoenix (I live in New Jersey) with an estimated delivery of November 28. On a side note: the additional Touch that I ordered on October 5 as a gift was delivered to the recipient last week. So I contacted Amazon customer service, 1st by chat and then by email, and asked what the point was of pre-ordering when I could have bought them locally last week and not have to wait until the end of the month. The response I get is a "how to tutorial" on understanding tracking numbers. I reply that I already understood how to track shipments and that my question is not being answered. I further explain that I feel that Amazon has engaged in false marketing by stating that shipments would be prioritized by the date the orders were placed. No response. So, I guess the lesson learned is that pre-ordering from Amazon doesn't mean squat. Oh well, maybe I expect too much from a company that claims to be the most customer-centric entity on the planet.

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11-22-2011, 09:28 AM	#3
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	Poor thing. It'll be all better.

11-22-2011, 09:41 AM	#4
mewmartigan Guru Posts: 852 Karma: 8242060 Join Date: Aug 2009 Device: Kindle Oasis (2019)	That is a bummer, sounds like you lost your place in line. I have had similar frustrations with the Amazon customer service chat. It took me saying the same thing about 6 times over before I got a real answer and not a canned response that had nothing to do with my question.

11-22-2011, 12:36 PM	#5
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Yep, life is unfair.

11-22-2011, 04:19 PM	#6
johnnyb Cloud Reader Posts: 1,136 Karma: 4273668 Join Date: Aug 2010 Device: Kindle Paperwhite, Boox Note Air 4C, Remarkable PP Move, iPad Pro 11	Cancel order and buy locally. If they don't accept cancellation anymore, send back unopened. Include in your reasons why you cancelled the bad replies you get from customer service. I do this all the time now because I've only been getting scripted replies from monkeys these days. It takes a week and several attempts to have someone really answer your question, which is as long as any other company willing to assist their customers, nothing special anymore...

11-22-2011, 04:47 PM	#7
shinew Addict Posts: 309 Karma: 1008082 Join Date: Feb 2009 Location: NYC Device: Kindle PW, K4 Touch, iPad2, Samsung Galaxy S II	that seems odd. My pre-order came a week ago on the 15th and my 2nd touch(replacement, ordered last Friday) is scheduled for delivery today. I would just cancel the order and buy it locally if I were you.