360 Where can I get the PB360's guarantee details?

[paola]

Originally Posted by Kameli

3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

I guess this may be the problem: if it is technically impossible for the screen to break on its own, the user must have broken it. This is the refrain I read time and again not just on teh Pocketbook forum: but as a non techie user, I would be most interested in knowing whether it is indeed the case that the only way for the screen to break is for some kind of user's "misuse" (the only other way I can think of is some microfracture that only becomes evident in time - but again, it is just a naive guess).

[Kameli]

Originally Posted by paola

I guess this may be the problem: if it is technically impossible for the screen to break on its own, the user must have broken it. This is the refrain I read time and again not just on teh Pocketbook forum: but as a non techie user, I would be most interested in knowing whether it is indeed the case that the only way for the screen to break is for some kind of user's "misuse" (the only other way I can think of is some microfracture that only becomes evident in time - but again, it is just a naive guess).

Glass can have hidden stresses or crack could have happened at factory etc. I believe EU directive means that if screen cracks in first 6 months seller has to prove it was customer who broke it or replace it.

If you really get cracked screen and don't think it was caused by you I would suggest contacting local customer protection office (I take there is something like that in Spain too?) and ask their opinion and armed with that knowledge contact retailer.

One thing I have learned that in EU actual contracts and papers signed with customer don't really mean much. There are lot of EU customer protection that can overrule any contract or written guarantee so that customer has more rights.

[Logseman]

Kameli, if you do not believe me (which you have the right to), you can go to lectoreselectronicos.com, where you'll hear endless tales of woe about how seemingly untouched screens were broken, and their warranty covering denied by the seller.

Here you have an example of a company's response to said claims: http://www.zonaebook.com/foro/viewtopic.php?f=1&t=1782

Hemos de recordar que la garantía no cubre este tipo de incidentes debidos a un uso inadecuado del lector y, por tanto, si queremos volver a tener disponible nuestro reader no quedará más remedio que cambiarle la pantalla.

We must remind you that the warranty does not cover this sort of accidents, caused by a misuse of the e-reader, and therefore, if we want to put it back into function we'll need to swap the screen.

Here you have a piece of news informing of the insurance's existence: http://www.idg.es/dealerworld/Luarna.../noticia-95977

Además, el dispositivo se comercializa con un seguro gratuito de tres meses que cubre la rotura de pantalla.

Additionally, the device is sold with a free-of-charge insurance of 3 months which covers screen breakage.

[Kameli]

Logseman, I do believe sellers try to tell you it is not covered by warranty. However they are wrong.

I don't understand Spanish so I have bit hard time finding Spain specific info. If they refuse to repair broken screen you should probably contact "Instituto Nacional del Consumo". http://www.consumo-inc.es/


EDIT: With some google translation magic I believe I found the Spanish law covering this. http://civil.udg.es/normacivil/estat...act/L23-03.htm

Artículo 9. Plazos.

1. El vendedor responde de las faltas de conformidad que se manifiesten en un plazo de dos años desde la entrega. En los bienes de segunda mano, el vendedor y el consumidor podrán pactar un plazo menor, que no podrá ser inferior a un año desde la entrega.

Salvo prueba en contrario, se presumirá que las faltas de conformidad que se manifiesten en los seis meses posteriores a la entrega ya existían cuando la cosa se entregó, excepto cuando esta presunción sea incompatible con la naturaleza del bien o la índole de la falta de conformidad.