Kobo Discounts: Coupon Codes + Discussion - Page 911

Blue2u · 07-27-2015, 11:48 AM

Quote:

Originally Posted by issybird

I hate how everything's a battle with Kobo. Once the discounts dry up, they won't see me again. Easier to buy from Amazon and convert.

Chapter One · 07-27-2015, 03:02 PM

Quote:

Originally Posted by issybird

Yeah, I haven't got my credit, either. And I bought a book I wouldn't have bought otherwise.

For $10, it's probably worth contacting customer disservice, but I hate how everything's a battle with Kobo. Once the discounts dry up, they won't see me again. Easier to buy from Amazon and convert.

I did email them. I just checked for a reply but see my email has bounced back and is marked undeliverable.
I sent it to support@kobobooks.com, because when I tried to contact them online it would only give me the option to phone them, which I dont want to do.
I was pretty sure I had contacted them on that address before but obviously not. I will try resending it to help@kobobooks.com.
Even contacting Kobo is always a major hassle.
The book I bought was only 40c so no great loss, its the inconsistent way they run these promotions that really annoys me.

Hemmi · 07-27-2015, 07:33 PM

When I contact them via the web form, I reply to the copy of the complaint that they automatically send me and tell them I'm too busy to call and please address my concern via email. It's been taking them about a week to actually get back to me.

Chapter One · 07-28-2015, 03:18 AM

Quote:

Originally Posted by Hemmi

When I contact them via the web form, I reply to the copy of the complaint that they automatically send me and tell them I'm too busy to call and please address my concern via email. It's been taking them about a week to actually get back to me.

I love the way they send out a customer satisfaction survey before they've even responding to your query.

pthoke · 07-28-2015, 06:15 PM

Kobo has had a very unsatisfactory customer service ever since bought by Rakuten. Rakuten also bought out buy.com and are just as awful with purchases made there.
And I agree with previous post that Amazon is much easier to deal with, the only reason I have stayed with Kobo is because I have a VOX tablet and I can use the contest codes to purchase ebooks cheaper that way than the regular price at Amazon. It truly is a shame that the company has such poor customer service.

BearMountainBooks · 07-28-2015, 06:48 PM

The contest page is now showing "essential classics" and an end date of Aug 7. No open date and it is not showing open now. BUT. Maybe one will start soon!

ATDrake · 07-28-2015, 06:59 PM

Quote:

Originally Posted by BearMountainBooks

The contest page is now showing "essential classics" and an end date of Aug 7. No open date and it is not showing open now. BUT. Maybe one will start soon!

It looks like they're starting to time these things to coincide with Canadian holidays instead of strict end-of-the-month, and this next long weekend will be BC Day (usually titled other things for people in other provinces/territories).

Mura35 · 07-28-2015, 07:19 PM

Five days in a row trying to use Visa Checkout. Tried different cards and it still won't go through, I get an error message for every card and every try and every book.

AnemicOak · 07-28-2015, 07:20 PM

Quote:

Originally Posted by pthoke

Kobo has had a very unsatisfactory customer service ever since bought by Rakuten.

It's been bad for a lot longer than that.

BearMountainBooks · 07-28-2015, 07:32 PM

I've got my cart loaded! All I need is a good coupon code...

AnemicOak · 07-28-2015, 07:36 PM

Quote:

Originally Posted by BearMountainBooks

The contest page is now showing "essential classics" and an end date of Aug 7. No open date and it is not showing open now. BUT. Maybe one will start soon!

Thanks for the info, it hadn't changed when I checked yesterday. Don't they usually run for 10 days (or am I remembering wrong)? If so it would start tomorrow.

I could use a couple of really good codes, but never seem to get above 35% during the contests.

BearMountainBooks · 07-28-2015, 07:48 PM

Quote:

Originally Posted by AnemicOak

Thanks for the info, it hadn't changed when I checked yesterday. Don't they usually run for 10 days (or am I remembering wrong)? If so it would start tomorrow.

I could use a couple of really good codes, but never seem to get above 35% during the contests.

I'll even use the 35 percent ones, but I buy a lot of indie books, so that's still a pretty good discount. Of course, it wouldn't hurt my feelings if I could get a larger code!!!

Yes, ten days is the norm.

AnemicOak · 07-28-2015, 07:59 PM

I sometimes use them too on cheaper books, but I've got a couple expensive books on my list that I won't be buying with anything but 65-75% codes

library addict · 07-28-2015, 10:03 PM

Quote:

Originally Posted by Susan A

I got that message as well. However, I just clicked on the VISA checkout anyway and followed the directions to set up VISA checkout. Book was actually purchased with credit on account and a coupon. There was no VISA transaction. I did receive a credit in the account. I did have to delete out my credit card info as I don''t like to store it.

Thanks for the tip. I bought an agency book yesterday (*gasp*) in the hopes it would work and it did

So it's like I got the book for free, at least that's how I'm choosing to look at it

AnemicOak · 07-29-2015, 10:23 AM

Contest is now up.

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07-27-2015, 07:33 PM	#13653
Hemmi Grand Sorcerer Posts: 10,689 Karma: 15987608 Join Date: Apr 2015 Device: Sonys, Nooks, Kobo Libra, Forma, Mini, Paperwhite	When I contact them via the web form, I reply to the copy of the complaint that they automatically send me and tell them I'm too busy to call and please address my concern via email. It's been taking them about a week to actually get back to me.

07-28-2015, 06:15 PM	#13655
pthoke Zealot Posts: 109 Karma: 673060 Join Date: Sep 2013 Device: Kobo, Kindle, Acer tablet	Kobo has had a very unsatisfactory customer service ever since bought by Rakuten. Rakuten also bought out buy.com and are just as awful with purchases made there. And I agree with previous post that Amazon is much easier to deal with, the only reason I have stayed with Kobo is because I have a VOX tablet and I can use the contest codes to purchase ebooks cheaper that way than the regular price at Amazon. It truly is a shame that the company has such poor customer service.

07-28-2015, 06:48 PM	#13656
BearMountainBooks Maria Schneider Posts: 3,746 Karma: 26439330 Join Date: Aug 2009 Location: Near Austin, Texas Device: 3g Kindle Keyboard	The contest page is now showing "essential classics" and an end date of Aug 7. No open date and it is not showing open now. BUT. Maybe one will start soon!

07-28-2015, 07:19 PM	#13658
Mura35 Mammarella Posts: 246 Karma: 954112 Join Date: Dec 2010 Location: MA, USA Device: Sony e-Reader, iPad	Five days in a row trying to use Visa Checkout. Tried different cards and it still won't go through, I get an error message for every card and every try and every book.

07-28-2015, 07:32 PM	#13660
BearMountainBooks Maria Schneider Posts: 3,746 Karma: 26439330 Join Date: Aug 2009 Location: Near Austin, Texas Device: 3g Kindle Keyboard	I've got my cart loaded! All I need is a good coupon code...

07-28-2015, 07:59 PM	#13663
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I sometimes use them too on cheaper books, but I've got a couple expensive books on my list that I won't be buying with anything but 65-75% codes

07-29-2015, 10:23 AM	#13665
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	Contest is now up.

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