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Old 06-15-2017, 07:15 AM   #16276
lkmiller
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Is anyone else seeing long delays in getting price matches? I had one from 6/5 that took until 6/9, and two from 6/6 that I'm still waiting to get.
Yes, I submitted one on Jun 7. Sent a reply to the auto-response when I hadn't heard back on Jun 9. Then resubmitted the price match on Jun 10. Finally got the credit on Jun 13. They really need to change "You should expect a response from us within 24 hours." to "You'll hear from us when you hear from us."
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Old 06-15-2017, 07:20 AM   #16277
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Yes, I submitted one on Jun 7. Sent a reply to the auto-response when I hadn't heard back on Jun 9. Then resubmitted the price match on Jun 10. Finally got the credit on Jun 13. They really need to change "You should expect a response from us within 24 hours." to "You'll hear from us when you hear from us."
Or even 'You may hear from us eventually, or we may just decide to close your incident or even leave it in pending for months!'
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Old 06-15-2017, 10:09 AM   #16278
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Yeah, I'm probably thinking of one they listed coming up, rather than one they had. Sorry about that.
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Old 06-15-2017, 10:57 AM   #16279
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I finally got the price matches this morning. For a while, they were refunding the price matches the next day, but the last couple weeks have been quite slow.
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Old 06-15-2017, 01:41 PM   #16280
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Does anyone know (for sure) if the codes might be region-locked based on your IP?
Apparently whenever I go to checkout, I get the same info box:

Quote:
Originally Posted by Kobo
All transactions processed by KOBO EUROPE SA, 2 rue du Fossé, L-1536 Luxembourg
Those whose codes worked - what did you see?
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Old 06-15-2017, 04:22 PM   #16281
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Does anyone know (for sure) if the codes might be region-locked based on your IP?

Those whose codes worked - what did you see?
I recently received two 90% off We've Missed you codes from them on two different accounts and used both of them successfully on my third, so I don't think they're region locked.
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Old 06-15-2017, 06:51 PM   #16282
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Originally Posted by Josieb1 View Post
Or even 'You may hear from us eventually, or we may just decide to close your incident or even leave it in pending for months!'
That's still better than a company I'm dealing with. I opened a ticket with them about three weeks ago, have bumped it twice to make sure it doesn't auto-close, and still haven't gotten even an automated reply. This is AFTER they canceled a reward redemption and kept the points I'd spent for it.

Next to that, Kobo looks pretty damn good.
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Old 06-16-2017, 07:35 AM   #16283
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I finally got the price matches this morning. For a while, they were refunding the price matches the next day, but the last couple weeks have been quite slow.
I've even gotten them the same day occasionally. I don't really care if it takes a few days, but don't tell me to expect it in 24 hours. It made me wonder if the form didn't go through properly or if I hadn't given them all the correct info.
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Old 06-16-2017, 03:24 PM   #16284
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Not sure if it will work for anyone else, but I got a miss you 90% off that I couldn't use on my main account but worked on a secondary Kobo account. June 16th is supposedly the last day of use and works on any couponable book.

LXEK83
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Old 06-16-2017, 09:29 PM   #16285
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Not sure if it will work for anyone else, but I got a miss you 90% off that I couldn't use on my main account but worked on a secondary Kobo account. June 16th is supposedly the last day of use and works on any couponable book.
Was the account it worked with the account it was sent to? Or had you recently used another "miss you" code with the account it didn't work with?

As critical as everyone is about the coupons working and not working, it is very unlikely that this is random. It is most likely that it is all following some complicated set of rules that we don't know. And because they are being used in ways that they were not intended to be used (eg. "miss you" codes being used on accounts they were not sent to).
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Old 06-16-2017, 11:51 PM   #16286
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As critical as everyone is about the coupons working and not working, it is very unlikely that this is random. It is most likely that it is all following some complicated set of rules that we don't know. And because they are being used in ways that they were not intended to be used (eg. "miss you" codes being used on accounts they were not sent to).
I've gotten the exact same 90% we miss you code three times and always tried to use it on the account it was sent to. Never has one worked, yet when they send 40% or lower codes they always manage to send codes that work. Nothing complicated about it. If you send a code to an account it should work on said account.
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Old 06-17-2017, 12:32 AM   #16287
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I've gotten the exact same 90% we miss you code three times and always tried to use it on the account it was sent to. Never has one worked, yet when they send 40% or lower codes they always manage to send codes that work. Nothing complicated about it. If you send a code to an account it should work on said account.
Did you use that repeated code on another account?
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Old 06-17-2017, 12:38 AM   #16288
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I tried it on a different account once, after it failed to work on the account it was sent to there was nothing to lose in trying.
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Old 06-17-2017, 10:35 AM   #16289
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Just used DSCVR90BK on the Kobo site to get 90% off. I tried a bunch of codes over the past few days on "The Black Narcissus" and this one finally worked. Got the book for $1.20.

I just watched the movie yesterday, and have been wanting to read the book, but my library doesn't carry it.
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Old 06-17-2017, 03:01 PM   #16290
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I've gotten the exact same 90% we miss you code three times and always tried to use it on the account it was sent to. Never has one worked, yet when they send 40% or lower codes they always manage to send codes that work. Nothing complicated about it. If you send a code to an account it should work on said account.
Exactly my situation
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