Half screen gone blank

PapZ · 12-11-2009, 06:12 PM

WTF, dare I say.

My prs-505 suddenly decided to reduce screen estate by half, as the lower half screen shows nothing no more. It was all of a sudden: I was loading a PDF book, and when it was done, I could see just the upper half. I thought it was an awkwardly formatted file, but the whole OS is cropped this way.
I can't help but thinking it's an hardware-related issue, since neither a soft nor an hard reset worked.

You can have a better idea by looking at the photo I've uploaded.

Since I live in Italy and I bought my Reader on a trip in the US in august, 2008, what do you suggest? I have relatives that live in the US, to whom I could send the Reader seeking for repair by Sony itself; but then they would have to send it back to me.
Would the whole procedure worth the while?

Here in Europe vendors of electronics are forced by law to issue a two-year warranty on all hardware failures; what about US laws?

Thank you in advance for helping me,

Francesco

HarryT · 12-16-2009, 05:26 AM

Almost without question a fault with the screen controller.

Given that it's out of warranty (it only has a 1 year hardware warranty in the US), there's really no point in sending it there for repair. Probably worth your while to get an estimate from Sony Europe as a "paid for" repair here in Europe.

12-11-2009, 06:12 PM	#1
PapZ Junior Member Posts: 4 Karma: 14 Join Date: Aug 2009 Device: Sony Reader PRS-505	Half screen gone blank WTF, dare I say. My prs-505 suddenly decided to reduce screen estate by half, as the lower half screen shows nothing no more. It was all of a sudden: I was loading a PDF book, and when it was done, I could see just the upper half. I thought it was an awkwardly formatted file, but the whole OS is cropped this way. I can't help but thinking it's an hardware-related issue, since neither a soft nor an hard reset worked. You can have a better idea by looking at the photo I've uploaded. Since I live in Italy and I bought my Reader on a trip in the US in august, 2008, what do you suggest? I have relatives that live in the US, to whom I could send the Reader seeking for repair by Sony itself; but then they would have to send it back to me. Would the whole procedure worth the while? Here in Europe vendors of electronics are forced by law to issue a two-year warranty on all hardware failures; what about US laws? Thank you in advance for helping me, Francesco Attached Thumbnails

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12-16-2009, 05:26 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Almost without question a fault with the screen controller. Given that it's out of warranty (it only has a 1 year hardware warranty in the US), there's really no point in sending it there for repair. Probably worth your while to get an estimate from Sony Europe as a "paid for" repair here in Europe.

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