purhase history full of duplicates

ghira · 07-29-2022, 04:06 PM

Is this happening to anyone else? My purchase history currently has, near the top, the same books repeated twenty times in a row. And a little later another cluster of books four times each. I can see from credit card statement that I have only actually paid once for each thing, but this looks very strange.

davidfor · 07-30-2022, 09:28 AM

I haven't bought many books recently, but, I do not see any issues in my purchase history. I would suggest reporting it to Kobo support for them to look at.

ghira · 07-30-2022, 04:24 PM

I did. They said clear cookies etc. but I see this in multiple browsers on multiple computers. Hmm. It's clearly ultimately cosmetic, but it does seem pretty odd. My purchase history hadn't worked for ages - it just timed out and kobo support had said yeah if you have too many books it does that. I think I'll show them the 20 copies one, since that seems really absurd.

Cootey · 08-04-2022, 08:37 PM

Quote:

Originally Posted by ghira

Is this happening to anyone else? My purchase history currently has, near the top, the same books repeated twenty times in a row. And a little later another cluster of books four times each. I can see from credit card statement that I have only actually paid once for each thing, but this looks very strange.

I’m not seeing any duplicates in my purchase history in the US store, and Davidfor’s down under. Maybe it’s a local issue?

Sent from my iPhone using Tapatalk Pro

ghira · 08-12-2022, 03:14 AM

Have reported it. Since it's basically cosmetic, I don't imagine anything will necessarily happen.

At least I can now see my purchase history. For a very long that timed out and failed.

Uncle Robin · 08-12-2022, 03:28 AM

Quote:

Originally Posted by Cootey

I’m not seeing any duplicates in my purchase history in the US store, and Davidfor’s down under. Maybe it’s a local issue?

Sent from my iPhone using Tapatalk Pro

And I'm in a different store again, no issues with my purchase history (which has been quite active recently) here either.

07-29-2022, 04:06 PM	#1
ghira Zealot Posts: 147 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	purhase history full of duplicates Is this happening to anyone else? My purchase history currently has, near the top, the same books repeated twenty times in a row. And a little later another cluster of books four times each. I can see from credit card statement that I have only actually paid once for each thing, but this looks very strange.

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07-30-2022, 09:28 AM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I haven't bought many books recently, but, I do not see any issues in my purchase history. I would suggest reporting it to Kobo support for them to look at.

07-30-2022, 04:24 PM	#3
ghira Zealot Posts: 147 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	I did. They said clear cookies etc. but I see this in multiple browsers on multiple computers. Hmm. It's clearly ultimately cosmetic, but it does seem pretty odd. My purchase history hadn't worked for ages - it just timed out and kobo support had said yeah if you have too many books it does that. I think I'll show them the 20 copies one, since that seems really absurd.

08-12-2022, 03:14 AM	#5
ghira Zealot Posts: 147 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	Have reported it. Since it's basically cosmetic, I don't imagine anything will necessarily happen. At least I can now see my purchase history. For a very long that timed out and failed.

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