Highlight fails, page(s) turn instead

LDB · 11-01-2021, 11:48 AM

Frequently the highlight function fails. I put my finger on a word and hold it there expecting in 1/2 second or so for it to turn on the highlight function so I can then swipe the rest of the text I want highlighted. Nope, it starts turning pages forward or backward depending on where on screen my finger is.

If I give the power button a quick press to turn it off and wait 1-2 seconds and give another quick press to turn it back on I can then highlight correctly. Anyone else experiencing this? Know what causes it? Know how to fix it?

Sirtel · 11-01-2021, 12:15 PM

It has happened to my Oasis a few times. I'm not on the latest firmware, though.

No idea what causes it. All my books are sideloaded.

tomsem · 11-01-2021, 01:56 PM

Not having this issue on PW4.

LDB · 08-10-2022, 09:28 PM

Still having this problem. I did a full reset a few days ago. Today when it wouldn't highlight I tried the power off trick but that didn't work. I did a menu restart and finally could highlight again. Am on 5.14.3.0.1 update. About ready to give up on Kindle if I can learn how to get my 5,500 Kindle books into a Kobo.

tekkasit · 08-10-2022, 10:34 PM

I had it once on my Oasis 3. But it was gone after a single restart.

DNSB · 08-10-2022, 10:59 PM

I've seen that behaviour 3 times on my PW4. Considering how little I actually use it, I would have thought it was more common that it seems to be.

hleo12 · 08-11-2022, 07:47 PM

This happened to me a few times on a basic. But I just chalked it up to the basic being, well, basic.

tomsem · 08-11-2022, 08:01 PM

Quote:

Originally Posted by LDB

Frequently the highlight function fails. I put my finger on a word and hold it there expecting in 1/2 second or so for it to turn on the highlight function so I can then swipe the rest of the text I want highlighted. Nope, it starts turning pages forward or backward depending on where on screen my finger is.

If I give the power button a quick press to turn it off and wait 1-2 seconds and give another quick press to turn it back on I can then highlight correctly. Anyone else experiencing this? Know what causes it? Know how to fix it?

Which Kindle model is this happening on?

DNSB · 08-12-2022, 12:18 AM

Quote:

Originally Posted by tomsem

Which Kindle model is this happening on?

Reported devices so far in this thread are Paperwhite 5, Paperwhite 4, Oasis 3 and Basic 10th Gen.

LDB · 08-12-2022, 08:55 AM

Mine is the latest Oasis, a 3 I believe it is. I guess I'll start hunting for the correct phone number to call Amazon and see what can be done.

JSWolf · 08-12-2022, 09:00 AM

Quote:

Originally Posted by LDB

Mine is the latest Oasis, a 3 I believe it is. I guess I'll start hunting for the correct phone number to call Amazon and see what can be done.

Are you holding your finger in the screen over the first word long enough for the Kindle to register it as a highlight instead of a tap?

LDB · 08-12-2022, 12:00 PM

Yes, firm pressure and only lift after two or three unwanted page turns. Reflexes aren't as fast as they once were. Of course, when it works correctly, lift would get dictionary definition and swipe gets whatever all text you want highlighted.

BionicGecko · 08-14-2022, 02:45 PM

For what it's worth, I confirm having this issue as well, and quite frequently too, on my Oasis 3. Just pressing the power button off and on (no need to actually restart the kindle) "fixes" this until the next time. I think it happens as well on my Voyage but I'm not 100% sure. I've experienced this for years now, it's not something new.

LDB · 08-14-2022, 03:45 PM

Quote:

Originally Posted by BionicGecko

For what it's worth, I confirm having this issue as well, and quite frequently too, on my Oasis 3. Just pressing the power button off and on (no need to actually restart the kindle) "fixes" this until the next time. I think it happens as well on my Voyage but I'm not 100% sure. I've experienced this for years now, it's not something new.

Yes, an issue for a long time, measured in years not hours. Usually the power off and wait a couple seconds then on temporarily correct it, sometimes for a while and other time only for that single highlighting and then it repeats the next time I try to highlight something. Periodically I do a restart when it happens as I think it's good to restart devices once in a while. I've also tried factory reset hoping for the best but it never cures it. It's a shame all big tech is only interested in fact checking and making sure only one side is allowed to fully express themselves rather than using their people and resources to solve actual issues like this one.

11-01-2021, 11:48 AM	#1
LDB Baker Street Irregular Posts: 445 Karma: 9920853 Join Date: Aug 2008 Location: Houston suburb Device: Oasis 3, PaperWhite 5, Aura One, Glowlight Plus, Scribe, Sage	Highlight fails, page(s) turn instead Frequently the highlight function fails. I put my finger on a word and hold it there expecting in 1/2 second or so for it to turn on the highlight function so I can then swipe the rest of the text I want highlighted. Nope, it starts turning pages forward or backward depending on where on screen my finger is. If I give the power button a quick press to turn it off and wait 1-2 seconds and give another quick press to turn it back on I can then highlight correctly. Anyone else experiencing this? Know what causes it? Know how to fix it?

08-10-2022, 10:34 PM	#5
tekkasit Groupie Posts: 170 Karma: 200002 Join Date: Feb 2009 Location: Bangkok, Thailand Device: K3, KV, KOA3	I had it once on my Oasis 3. But it was gone after a single restart. Last edited by tekkasit; 08-10-2022 at 10:41 PM.

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11-01-2021, 12:15 PM	#2
Sirtel Grand Sorcerer Posts: 10,361 Karma: 225099840 Join Date: Jan 2014 Location: Estonia Device: Kobo Sage & Libra 2	It has happened to my Oasis a few times. I'm not on the latest firmware, though. No idea what causes it. All my books are sideloaded.

11-01-2021, 01:56 PM	#3
tomsem Grand Sorcerer Posts: 6,499 Karma: 26425959 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	Not having this issue on PW4.

08-10-2022, 09:28 PM	#4
LDB Baker Street Irregular Posts: 445 Karma: 9920853 Join Date: Aug 2008 Location: Houston suburb Device: Oasis 3, PaperWhite 5, Aura One, Glowlight Plus, Scribe, Sage	Still having this problem. I did a full reset a few days ago. Today when it wouldn't highlight I tried the power off trick but that didn't work. I did a menu restart and finally could highlight again. Am on 5.14.3.0.1 update. About ready to give up on Kindle if I can learn how to get my 5,500 Kindle books into a Kobo.

08-10-2022, 10:59 PM	#6
DNSB Bibliophagist Posts: 36,316 Karma: 145735552 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	I've seen that behaviour 3 times on my PW4. Considering how little I actually use it, I would have thought it was more common that it seems to be.

08-11-2022, 07:47 PM	#7
hleo12 Guru Posts: 632 Karma: 5078890 Join Date: Feb 2014 Device: Kobo Glo (deceased), Kindle 4th, Kindle Basic 10th Generation	This happened to me a few times on a basic. But I just chalked it up to the basic being, well, basic.

08-12-2022, 08:55 AM	#10
LDB Baker Street Irregular Posts: 445 Karma: 9920853 Join Date: Aug 2008 Location: Houston suburb Device: Oasis 3, PaperWhite 5, Aura One, Glowlight Plus, Scribe, Sage	Mine is the latest Oasis, a 3 I believe it is. I guess I'll start hunting for the correct phone number to call Amazon and see what can be done.

08-12-2022, 12:00 PM	#12
LDB Baker Street Irregular Posts: 445 Karma: 9920853 Join Date: Aug 2008 Location: Houston suburb Device: Oasis 3, PaperWhite 5, Aura One, Glowlight Plus, Scribe, Sage	Yes, firm pressure and only lift after two or three unwanted page turns. Reflexes aren't as fast as they once were. Of course, when it works correctly, lift would get dictionary definition and swipe gets whatever all text you want highlighted.

08-14-2022, 02:45 PM	#13
BionicGecko Addict Posts: 206 Karma: 1500001 Join Date: Aug 2016 Location: Czech Republic Device: Kindle Voyage, Oasis 3 and Scribe	For what it's worth, I confirm having this issue as well, and quite frequently too, on my Oasis 3. Just pressing the power button off and on (no need to actually restart the kindle) "fixes" this until the next time. I think it happens as well on my Voyage but I'm not 100% sure. I've experienced this for years now, it's not something new.

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