Problem with touch lux 5

Vergina1991 · 02-14-2022, 10:20 AM

Hello!
I have a brand new pocketbook touch lux 5. I loaded some stuff from send-to-pocketbook.
I took it my backpack, and when i took it out, the screen looks like this.
Even when I turn it off, this page still remains.
Any ideas what I can do?
I am desperate
https://ibb.co/6H97Ctr
https://ibb.co/7Xjj9c6

salamanderjuice · 02-14-2022, 11:42 AM

Replace the screen or the device. You cracked the glass substrate or it cracked itself (can happen from rapid temperature change) unfortunately. Basically there's a thin layer of glass that the eink particles sit on and it's now cracked. It's a pretty common way of breaking these devices unfortunately. Maybe you can contact Pocketbook and they will help you out since you just got it?

There's a few eInk devices that use a plastic substrate which is harder to break like the Kobo Forma and Boox Note but they're generally higher end and cost more. Small readers are basically all glass.

02-14-2022, 10:20 AM	#1
Vergina1991 Junior Member Posts: 2 Karma: 10 Join Date: Feb 2022 Device: Pocketbook Touch Lux 5	Problem with touch lux 5 Hello! I have a brand new pocketbook touch lux 5. I loaded some stuff from send-to-pocketbook. I took it my backpack, and when i took it out, the screen looks like this. Even when I turn it off, this page still remains. Any ideas what I can do? I am desperate https://ibb.co/6H97Ctr https://ibb.co/7Xjj9c6

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02-14-2022, 11:42 AM	#2
salamanderjuice Guru Posts: 969 Karma: 13558066 Join Date: Jul 2017 Device: Boox Nova 2	Replace the screen or the device. You cracked the glass substrate or it cracked itself (can happen from rapid temperature change) unfortunately. Basically there's a thin layer of glass that the eink particles sit on and it's now cracked. It's a pretty common way of breaking these devices unfortunately. Maybe you can contact Pocketbook and they will help you out since you just got it? There's a few eInk devices that use a plastic substrate which is harder to break like the Kobo Forma and Boox Note but they're generally higher end and cost more. Small readers are basically all glass.

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