Backup Notes Error

Sevenlives · 12-08-2020, 07:37 AM

After I upgraded to 3.0 on my NovaPro, I decided to do a full refresh on my tablet to start fresh. I find out now that I'm unable to backup my .zip to the cloud now. Halfway through the upload process it restarts several times only to end up in an error.

However I'm still able to sync my nots and push just fine. To eliminate any poaaibilities, I even unbound my phone and email and restarted with a new email...but still same issue.

Anyone have a solution? I've contacted Onyx but so far it's pretty silent. I'm sure they're busy with updates and all.

james_ · 12-08-2020, 03:07 PM

The good thing about the backup is that you do have a local option, which means you can backup locally and then copy that zip file to Google drive or wherever you like. When I upgraded devices I just backed up to a local zip on my old Note and uploaded the backup to the new one, then restored. Worked just fine. (I have this problem with other software on my phone not being able to backup to cloud and this works around that.)

Care to share what the error is? that might give us some clues where to look? You might well want to attempt the backup when the internet is 'off peak' in your part of the world..

Sevenlives · 12-09-2020, 03:28 PM

After several days, I finally fixed it. I had to unbind all, bind it to a different email. Then I again restored android to default and then unbound that and bound it back to my old account with the phone/email combo.

I honestly don't know what fixed it exactly, but I don't ever want to go down that trail of inception.

Sevenlives · 12-10-2020, 08:05 AM

Quote:

Originally Posted by james_

The good thing about the backup is that you do have a local option, which means you can backup locally and then copy that zip file to Google drive or wherever you like. When I upgraded devices I just backed up to a local zip on my old Note and uploaded the backup to the new one, then restored. Worked just fine. (I have this problem with other software on my phone not being able to backup to cloud and this works around that.)

Care to share what the error is? that might give us some clues where to look? You might well want to attempt the backup when the internet is 'off peak' in your part of the world..

Thank you by the way

12-08-2020, 07:37 AM	#1
Sevenlives Enthusiast Posts: 28 Karma: 20698 Join Date: Oct 2020 Device: Nova Pro	Backup Notes Error After I upgraded to 3.0 on my NovaPro, I decided to do a full refresh on my tablet to start fresh. I find out now that I'm unable to backup my .zip to the cloud now. Halfway through the upload process it restarts several times only to end up in an error. However I'm still able to sync my nots and push just fine. To eliminate any poaaibilities, I even unbound my phone and email and restarted with a new email...but still same issue. Anyone have a solution? I've contacted Onyx but so far it's pretty silent. I'm sure they're busy with updates and all.

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12-08-2020, 03:07 PM	#2
james_ Connoisseur Posts: 97 Karma: 2165552 Join Date: Dec 2012 Device: Kindle 3,Oasis, YotaPhone 2, Boox Note2, Mi Pad 4+, Kobo Mini & Forma	The good thing about the backup is that you do have a local option, which means you can backup locally and then copy that zip file to Google drive or wherever you like. When I upgraded devices I just backed up to a local zip on my old Note and uploaded the backup to the new one, then restored. Worked just fine. (I have this problem with other software on my phone not being able to backup to cloud and this works around that.) Care to share what the error is? that might give us some clues where to look? You might well want to attempt the backup when the internet is 'off peak' in your part of the world..

12-09-2020, 03:28 PM	#3
Sevenlives Enthusiast Posts: 28 Karma: 20698 Join Date: Oct 2020 Device: Nova Pro	After several days, I finally fixed it. I had to unbind all, bind it to a different email. Then I again restored android to default and then unbound that and bound it back to my old account with the phone/email combo. I honestly don't know what fixed it exactly, but I don't ever want to go down that trail of inception.

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