Freezing Cybook

fleaaaaaa · 10-05-2008, 01:10 PM

Does anyone else find their Cybook Gen3 freezes? Do I just need to load up some new software? I've been finding when I've turned it on its frozen a few times at the first screen though when I press the reset button on the back it works after I turn it on again.

Just wondering if anyone else knows about this and whether I should send it back, which I really don't want to or whether there's already a "fix" available for this problem.

Thanks

Sparrow · 10-05-2008, 01:22 PM

Mine has started freezing like that; but I only get it when I turn it on the first time after charging.
I did recently update the firmware; the unit didn't freeze before that - but whether the freezing is the result of the upgarde, I'm not sure.
It's not a big deal, since the reset gets it going again - as long as it doesn't presage anything more serious.

(P.S. just remember - whatever it is - the warranty won't cover it. )

Over · 10-05-2008, 03:42 PM

Never happened to me. Were you trying to upload a large PDF file or something that the Cybook can't handle?

Peridot · 10-05-2008, 04:29 PM

My mum has recently got a cybook and hers keeps freezing on the first screen. Only done it once for me so far but i wondered if anyone else on here had had this problem. A reset normally sorts it out but even so it could become a bigger problem.

ErwinOtten · 10-06-2008, 02:26 AM

All I can tell you is that I had a couple off freezes in the old firmware version on PDF's he couldn't handle.
But now with the latest firmware PDF handling is much better and I haven't had a freeze since the update (which is exactly 1 month ago).
I must say that for 95% of the time I only read mobi-files and the mobi-reader on the cybook is very stable (as is the dictionary support).

So no complaints from me (knock on wood).

HarryT · 10-06-2008, 02:26 AM

Perhaps worth doing a "chkdsk" on both the internal and SD card (if you're using one) file systems to see if they've become corrupted.

fleaaaaaa · 10-06-2008, 04:22 AM

It seems to always be the first time I turn it on for the day, then after that it works fine..........

No idea what you mean Harry, chdsk? How do you do that now?

Gaurnim · 10-06-2008, 04:30 AM

I had quite a number of freezes with the previous version of the firmware (708), and I wasn't the only one in this situation.
After updating to the current version (796), I've had only one freeze at boot, just after the update.

fleaaaaaa, you might want to check your firmware version (Menu button on the library, then Advanced, then About, and check what's written under "Boo Reader")?
Sparrow, when you say that you recently updated the firmware, was it 708 or 796 ?

Slite · 10-06-2008, 04:32 AM

Quote:

Originally Posted by fleaaaaaa

It seems to always be the first time I turn it on for the day, then after that it works fine..........

No idea what you mean Harry, chdsk? How do you do that now?

Attach the Cybook to your computer, and if you have Windows XP:

Check which drive units your Cybook and SD-card has been assigned? Forinstance, F and G which mine usallay is named, once you figured that out open a command prompt, by clicking start and select run, and enter cmd in the run prompt.

Inte tha scary "black hole" that opens, you type in chkdsk X: where you replace X with the drive letters for your Cybook, so for instance, chkdsk F:

fleaaaaaa · 10-06-2008, 05:06 AM

I've checked the disks they're fine and uploaded the new software I'll see how I go on tonight.

Snowman · 10-06-2008, 05:18 AM

I too have experienced a system freeze during the boot-up initial screen. I re-seated the sd card and reset, then all was ok for a week or two, after which the same symptom started recurring.

As an experiment, I removed the sd card completely a couple of months ago, and since then I have had no recurrence.

Fortunately I have the 512MB version, with plenty of space remaining.

I have also taped over the empty slot to avoid too much dust entry.

EowynCarter · 12-04-2008, 09:21 AM

Yeah, i also have frezzing at boot every now and then.

Hope it's not the internal SD card messing up... I don't uses any external so.

mbovenka · 12-04-2008, 09:32 AM

Quote:

Originally Posted by EowynCarter

Yeah, i also have frezzing at boot every now and then.

Hope it's not the internal SD card messing up... I don't uses any external so.

I had my Cybook hanging at the second boot screen a number of times, and ended up reflashing with the '796fmt' version (which reformats the internal flash during the upgrade, which the standard version does not) and reformatting my SD card.

It seems to have helped; it hasn't done it since.

pthwaite · 12-04-2008, 11:10 AM

The only time mine freezes up is when using an old, slow SD card (it came with a camera in about 2005). It would also be reluctant to find the card on boot-up. changed the card to a new one & no problems

petermillard · 12-04-2008, 02:56 PM

Interesting thread. Mine is absolutely fine - bought June this year direct from Bookeen, never freezes - but my wife's (September this year from WHSmith) freezes a lot; as others have said, a simple reset does the job, but it shouldn't be necessary really, should it?

As an aside, are firmware updates really worth the effort? Never bothered with mine, and with the wife's at least we know how to resolve the issue...

Cheers, Pete.

10-05-2008, 01:10 PM	#1
fleaaaaaa Enthusiast Posts: 34 Karma: 10 Join Date: Sep 2008 Device: Sony PRS350	Freezing Cybook Does anyone else find their Cybook Gen3 freezes? Do I just need to load up some new software? I've been finding when I've turned it on its frozen a few times at the first screen though when I press the reset button on the back it works after I turn it on again. Just wondering if anyone else knows about this and whether I should send it back, which I really don't want to or whether there's already a "fix" available for this problem. Thanks

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10-05-2008, 01:22 PM	#2
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	Mine has started freezing like that; but I only get it when I turn it on the first time after charging. I did recently update the firmware; the unit didn't freeze before that - but whether the freezing is the result of the upgarde, I'm not sure. It's not a big deal, since the reset gets it going again - as long as it doesn't presage anything more serious. (P.S. just remember - whatever it is - the warranty won't cover it. )

10-05-2008, 03:42 PM	#3
Over Wizard Posts: 1,462 Karma: 6061516 Join Date: May 2008 Location: Cascais, Portugal Device: Kindle PW, Samsung Galaxy Note Pro 12.2", OnePlus 6	Never happened to me. Were you trying to upload a large PDF file or something that the Cybook can't handle?

10-05-2008, 04:29 PM	#4
Peridot Junior Member Posts: 4 Karma: 20 Join Date: Sep 2008 Device: Sony PRS505	My mum has recently got a cybook and hers keeps freezing on the first screen. Only done it once for me so far but i wondered if anyone else on here had had this problem. A reset normally sorts it out but even so it could become a bigger problem.

10-06-2008, 02:26 AM	#5
ErwinOtten Addict Posts: 338 Karma: 444 Join Date: Jul 2008 Location: The Netherlands Device: Cybook G3	All I can tell you is that I had a couple off freezes in the old firmware version on PDF's he couldn't handle. But now with the latest firmware PDF handling is much better and I haven't had a freeze since the update (which is exactly 1 month ago). I must say that for 95% of the time I only read mobi-files and the mobi-reader on the cybook is very stable (as is the dictionary support). So no complaints from me (knock on wood).

10-06-2008, 02:26 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Perhaps worth doing a "chkdsk" on both the internal and SD card (if you're using one) file systems to see if they've become corrupted.

10-06-2008, 04:22 AM	#7
fleaaaaaa Enthusiast Posts: 34 Karma: 10 Join Date: Sep 2008 Device: Sony PRS350	It seems to always be the first time I turn it on for the day, then after that it works fine.......... No idea what you mean Harry, chdsk? How do you do that now?

10-06-2008, 04:30 AM	#8
Gaurnim Final Five n°42 Posts: 789 Karma: 3599 Join Date: Feb 2008 Location: Lyon, France Device: Cybook Gen3	I had quite a number of freezes with the previous version of the firmware (708), and I wasn't the only one in this situation. After updating to the current version (796), I've had only one freeze at boot, just after the update. fleaaaaaa, you might want to check your firmware version (Menu button on the library, then Advanced, then About, and check what's written under "Boo Reader")? Sparrow, when you say that you recently updated the firmware, was it 708 or 796 ?

10-06-2008, 05:06 AM	#10
fleaaaaaa Enthusiast Posts: 34 Karma: 10 Join Date: Sep 2008 Device: Sony PRS350	I've checked the disks they're fine and uploaded the new software I'll see how I go on tonight.

10-06-2008, 05:18 AM	#11
Snowman Zealot Posts: 106 Karma: 3566 Join Date: Aug 2008 Location: London UK Device: iPhone 5, Kindle K3, Kindle Voyage	I too have experienced a system freeze during the boot-up initial screen. I re-seated the sd card and reset, then all was ok for a week or two, after which the same symptom started recurring. As an experiment, I removed the sd card completely a couple of months ago, and since then I have had no recurrence. Fortunately I have the 512MB version, with plenty of space remaining. I have also taped over the empty slot to avoid too much dust entry.

12-04-2008, 09:21 AM	#12
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Yeah, i also have frezzing at boot every now and then. Hope it's not the internal SD card messing up... I don't uses any external so.

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12-04-2008, 11:10 AM	#14
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	The only time mine freezes up is when using an old, slow SD card (it came with a camera in about 2005). It would also be reluctant to find the card on boot-up. changed the card to a new one & no problems

12-04-2008, 02:56 PM	#15
petermillard Evangelist Posts: 496 Karma: 2384998 Join Date: Aug 2007 Location: London, UK Device: iPad, iPhone, K3 & Amazon - between them they cover my needs.	Interesting thread. Mine is absolutely fine - bought June this year direct from Bookeen, never freezes - but my wife's (September this year from WHSmith) freezes a lot; as others have said, a simple reset does the job, but it shouldn't be necessary really, should it? As an aside, are firmware updates really worth the effort? Never bothered with mine, and with the wife's at least we know how to resolve the issue... Cheers, Pete.