Issue with covers on the desktop app and the Ereader device

heagma · 11-06-2019, 11:26 AM

I am having some weird issue with the covers of the books I purchased on Kobo.com since yesterday. Of all the 30 books I have bought, there are like 20 that stopped displaying the cover. The thing is that this happens in my Ereader and also in the desktop app so I do not have any idea about the cause.

What I tried so far?: I repaired my account, deleted and downloaded the books again, did a full factory reset to the Ereader, etc. But as you see the problem persist in the desktop app as well. I tried also using the phone app and IT WORKS properly on it. Also, if I go to the website and go to my account I can see my books with the cover without any problem.

Just to clarify, this only happens with most of the books I purchased on Kobo, but the ones I get from somewhere else works as expected, so this must be something to do with Kobo.

This is the first time I experience this issue and it all started when yesterday I bought a book and the cover was missing on my Ereader, then I sign out and sign in to check and now were even more books with the issue.

Any ideas will be appreciated.

davidfor · 11-06-2019, 10:07 PM

That sounds like a problem on the server. Or possibly your ISP. The covers images come from Akamai servers rather than directly from Kobo. If there has been a problem with those servers, or the feed from Kobo to the servers, you could see this. If you can try using another ISP or connection, it might work.

11-06-2019, 11:26 AM	#1
heagma Junior Member Posts: 1 Karma: 10 Join Date: Nov 2019 Device: Kobo Clara HD	Issue with covers on the desktop app and the Ereader device I am having some weird issue with the covers of the books I purchased on Kobo.com since yesterday. Of all the 30 books I have bought, there are like 20 that stopped displaying the cover. The thing is that this happens in my Ereader and also in the desktop app so I do not have any idea about the cause. What I tried so far?: I repaired my account, deleted and downloaded the books again, did a full factory reset to the Ereader, etc. But as you see the problem persist in the desktop app as well. I tried also using the phone app and IT WORKS properly on it. Also, if I go to the website and go to my account I can see my books with the cover without any problem. Just to clarify, this only happens with most of the books I purchased on Kobo, but the ones I get from somewhere else works as expected, so this must be something to do with Kobo. This is the first time I experience this issue and it all started when yesterday I bought a book and the cover was missing on my Ereader, then I sign out and sign in to check and now were even more books with the issue. Any ideas will be appreciated.

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11-06-2019, 10:07 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	That sounds like a problem on the server. Or possibly your ISP. The covers images come from Akamai servers rather than directly from Kobo. If there has been a problem with those servers, or the feed from Kobo to the servers, you could see this. If you can try using another ISP or connection, it might work.

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