Aura Wifi signal strength very weak

JurassicMatt · 01-01-2019, 10:42 PM

Wondering if anyone might be able to help me out here.

For whatever reason my 1st gen Aura has stopped connecting to the wifi. It's not that it CAN'T connect, it just seems like it's not picking up the signal? The signal strength is extremely weak? I really don't know.

The only way I can get it to pick up my wifi signal is to literally lean the device against the router - it will then detect the wifi, although VERY faintly (just the very bottom dot of the wifi symbol is highlighted). I can then connect and do wifi-related things but the signal is extremely weak. This was how I synced the device and updated to the latest firmware.

I've tried factory resetting the e-reader and setting it up through my PC but the issue still exists. Everything else on the e-reader is working fine, it just can't seem to pick up my wifi signal. There's nothing wrong with my internet - I have a multitude of other devices that can find and connect to the wifi no problem, and as stated before, the Kobo WILL faintly connect and work fine if right up against the router.

Anyone know what may be causing this or how to fix it?

ps67 · 01-02-2019, 01:22 PM

I had a problem with the wi fi of my KA1 but now seems almost solved with the firmware 4.12.12111. And the problem was not exactly like yours, it saw the wi fii but simply wanted the password every time, and sometimes it refused the connection anyway. Also, when I needed to make a factory reset, after updating the firmware with the wi fii (then 4.10 or 4.11 and something) to latest version, my Kobo did not want to enter my account and I had to use Kobo desktop.

I really don't know which kind of problem on Your Kobo can cause that issue, may be an hardware problem? Or some strange software problem? I imagine my problem was a combination of both, wi fii sensor not very good and firmware not very good.

The only advice I can give you is to use Kobo Desktop and see if any firmware update will be useful in the future.

robko · 01-02-2019, 07:48 PM

That seems highly likely to be hardware issue. Are there any other nearby wifi networks that you can try to connect to (or at least see if they are showing at a higher strength, even if you can't try to connect)? If they are showing weak as well that would likely confirm a hardware issue.

01-01-2019, 10:42 PM	#1
JurassicMatt Junior Member Posts: 1 Karma: 10 Join Date: Jan 2019 Device: Kobo Aura	Wifi signal strength very weak Wondering if anyone might be able to help me out here. For whatever reason my 1st gen Aura has stopped connecting to the wifi. It's not that it CAN'T connect, it just seems like it's not picking up the signal? The signal strength is extremely weak? I really don't know. The only way I can get it to pick up my wifi signal is to literally lean the device against the router - it will then detect the wifi, although VERY faintly (just the very bottom dot of the wifi symbol is highlighted). I can then connect and do wifi-related things but the signal is extremely weak. This was how I synced the device and updated to the latest firmware. I've tried factory resetting the e-reader and setting it up through my PC but the issue still exists. Everything else on the e-reader is working fine, it just can't seem to pick up my wifi signal. There's nothing wrong with my internet - I have a multitude of other devices that can find and connect to the wifi no problem, and as stated before, the Kobo WILL faintly connect and work fine if right up against the router. Anyone know what may be causing this or how to fix it?

01-02-2019, 01:22 PM	#2
ps67 Guru Posts: 755 Karma: 7025494 Join Date: Aug 2017 Location: Italy Device: Kindle Paperwhite, Kobo Elipsa, Pocketbook Inkpad 4, Inkpad Color	I had a problem with the wi fi of my KA1 but now seems almost solved with the firmware 4.12.12111. And the problem was not exactly like yours, it saw the wi fii but simply wanted the password every time, and sometimes it refused the connection anyway. Also, when I needed to make a factory reset, after updating the firmware with the wi fii (then 4.10 or 4.11 and something) to latest version, my Kobo did not want to enter my account and I had to use Kobo desktop. I really don't know which kind of problem on Your Kobo can cause that issue, may be an hardware problem? Or some strange software problem? I imagine my problem was a combination of both, wi fii sensor not very good and firmware not very good. The only advice I can give you is to use Kobo Desktop and see if any firmware update will be useful in the future. Last edited by ps67; 01-02-2019 at 06:00 PM.

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01-02-2019, 07:48 PM	#3
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	That seems highly likely to be hardware issue. Are there any other nearby wifi networks that you can try to connect to (or at least see if they are showing at a higher strength, even if you can't try to connect)? If they are showing weak as well that would likely confirm a hardware issue.

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