Pen problems: Can you'all try this?

valkyriesound · 03-09-2009, 03:42 AM

So I'm having consistent problems with the pen function on my DR.

Try this:
1.Running on battery: use your touchscreen/pen= works, right?
2. Now with the unit still ON pug it into a charger or computer
with USB (as I do when I'm running low on battery)
3. Say "No" to the transferring file to your computer dialog box
4. Try using your pen/touchscreen to continue working= it stops
working completely on my unit EVERY time consistently. My buttons
still work for basic navigation but the touchscreen stops and
will not start working without a reboot.

Anyone else have this problem? I've got the latest firmware.
I really hate this bug... I run out of power and want to hook
up but then it stops the touchscreen!

??
Ms. Valky

RobbieClarken · 03-09-2009, 04:53 AM

Hi Valky,

My pen often does stop responding but not after plugging the DR1000S in like you described. My pen stops working after the reader wakes up from sleep mode.

I usually find navigating to Settings|Personal Preferences, switching the stylus off, selecting "Save & Close" and then switching the stylus on again will fix this problem. Unfortunately if you have switched the buttons off there is no way to navigate so a reset is the only option.

DavidP · 03-09-2009, 04:59 AM

I have performed the tests as described. Test 2 was performed with the DR1000 connected to my PC via usb and also with it plugged into a charger.

The pen worked fine in all cases, I was able to activate buttons and write on an Xournal pad.

However, my device was almost fully charged and this could have a bearing on the test. I will let the device discharge its battery and repeat the tests but this will take a couple of days.

I am on version 1.5 of the firmware.

pthwaite · 03-09-2009, 07:12 AM

My pen worked fine when plugged in and charging. In the early days it was frequently used like that. However, my DR1000 is now back at irex to sort out the pen not responding issue that became apparent after V1.5 adn I haven't got it back since.

You too may have a hardware problem, raise a ticket and see what they say.

Shaggy · 03-09-2009, 11:06 AM

Quote:

Originally Posted by valkyriesound

So I'm having consistent problems with the pen function on my DR.

Try this:
1.Running on battery: use your touchscreen/pen= works, right?
2. Now with the unit still ON pug it into a charger or computer
with USB (as I do when I'm running low on battery)
3. Say "No" to the transferring file to your computer dialog box
4. Try using your pen/touchscreen to continue working= it stops
working completely on my unit EVERY time consistently. My buttons
still work for basic navigation but the touchscreen stops and
will not start working without a reboot.

What charger are you using? There are several stand alone chargers out there (built for other devices) that cause some weird problems with the DR (buttons stop working, etc). The issue is that many portable devices these days are adopting USB as a form factor for their chargers, but they are not following the USB spec when it comes to the power they supply. If the charger in question is not adhering closely to the spec (lots of them do not), then it can cause some strange behavior.

valkyriesound · 03-19-2009, 11:59 PM

Quote:

Originally Posted by Shaggy

What charger are you using? There are several stand alone chargers out there (built for other devices) that cause some weird problems with the DR (buttons stop working, etc). The issue is that many portable devices these days are adopting USB as a form factor for their chargers, but they are not following the USB spec when it comes to the power they supply. If the charger in question is not adhering closely to the spec (lots of them do not), then it can cause some strange behavior.

I'm still having the problem and its getting worse...

My united died completely and would not boot when the AC adapter
was plugged in however it DID boot when I hooked it up to my laptop
USB/power.

Maybe it is the power adapter. I bought it along with my reader from e-reader
outfitters.

Can you suggest a really quality adapter to try?
I would have thought e-reader outfitters would sell a good one...maybe not?

Thanks!

Shaggy · 03-20-2009, 10:59 AM

Quote:

Originally Posted by valkyriesound

I would have thought e-reader outfitters would sell a good one...maybe not?

Actually, the one from e-reader outfitters is known to have problems. One user on the iRex forum said that they put a voltmeter on it and it was only putting out 2V (it is supposed to be 5V). They contacted e-reader outfitters and reported the problem. Supposedly they are looking into the issue, but I haven't heard an update yet.

Given the number of issues there have been with these chargers, I think it would be a good idea to start a wiki listing brands that people have tried, and what the results where (similar to the SD/CF memory compatibility wiki for the iLiad). I don't have time right now to work on it, but I might be able to start putting something together later, or someone else can take a shot at it.

Grimulkan · 03-20-2009, 11:40 AM

Quote:

Originally Posted by valkyriesound

<snip>
Can you suggest a really quality adapter to try?

I've used the Tekkeon wall charger as well as the mobile battery pack without any problems. My experience with the battery pack is similar to previous discussions.

valkyriesound · 03-21-2009, 01:07 AM

Thanks for the info!

That makes more sense. I'll try the charger you all suggested.

You guys are great!

amgoforth · 03-21-2009, 04:07 PM

Quote:

Originally Posted by valkyriesound

I'm still having the problem and its getting worse...

My united died completely and would not boot when the AC adapter
was plugged in however it DID boot when I hooked it up to my laptop
USB/power.

Maybe it is the power adapter. I bought it along with my reader from e-reader
outfitters.

Can you suggest a really quality adapter to try?
I would have thought e-reader outfitters would sell a good one...maybe not?

Thanks!

My adapter that I also bought from ereader outfiters completely stopped working. I have read somewhere that the adapter they sell dosen't have enough power to charge the DR. I have not had my pen to stop working, at lest not that I remember, but I have had the lights come on and not go off until I reboot it. The device seems to be have plenty of bugs, but I can live with that. When I plug into a computer it usually does fine.

03-09-2009, 03:42 AM	#1
valkyriesound Connoisseur Posts: 61 Karma: 108 Join Date: Oct 2006 Location: LA,CA	Pen problems: Can you'all try this? So I'm having consistent problems with the pen function on my DR. Try this: 1.Running on battery: use your touchscreen/pen= works, right? 2. Now with the unit still ON pug it into a charger or computer with USB (as I do when I'm running low on battery) 3. Say "No" to the transferring file to your computer dialog box 4. Try using your pen/touchscreen to continue working= it stops working completely on my unit EVERY time consistently. My buttons still work for basic navigation but the touchscreen stops and will not start working without a reboot. Anyone else have this problem? I've got the latest firmware. I really hate this bug... I run out of power and want to hook up but then it stops the touchscreen! ?? Ms. Valky

03-09-2009, 04:59 AM	#3
DavidP Junior Member Posts: 6 Karma: 10 Join Date: Oct 2008 Device: iRex DR1000SW	First Test I have performed the tests as described. Test 2 was performed with the DR1000 connected to my PC via usb and also with it plugged into a charger. The pen worked fine in all cases, I was able to activate buttons and write on an Xournal pad. However, my device was almost fully charged and this could have a bearing on the test. I will let the device discharge its battery and repeat the tests but this will take a couple of days. I am on version 1.5 of the firmware.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Other pen	t-town	enTourage eDGe	4	09-10-2010 02:20 PM
Anybody else use a pen?	plumboz	Writers' Corner	28	03-02-2010 08:28 PM
Replacement Pen	da_jane	Sony Reader	17	04-08-2009 05:07 PM
without pen	kleykenb	iRex	1	03-18-2009 09:07 AM
Acessing the pen.	GregS	iRex	35	11-09-2007 08:06 AM

03-09-2009, 04:53 AM	#2
RobbieClarken Addict Posts: 371 Karma: 1002274 Join Date: Mar 2008 Location: Australia Device: Kindle	Hi Valky, My pen often does stop responding but not after plugging the DR1000S in like you described. My pen stops working after the reader wakes up from sleep mode. I usually find navigating to Settings\|Personal Preferences, switching the stylus off, selecting "Save & Close" and then switching the stylus on again will fix this problem. Unfortunately if you have switched the buttons off there is no way to navigate so a reset is the only option.

03-09-2009, 07:12 AM	#4
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	My pen worked fine when plugged in and charging. In the early days it was frequently used like that. However, my DR1000 is now back at irex to sort out the pen not responding issue that became apparent after V1.5 adn I haven't got it back since. You too may have a hardware problem, raise a ticket and see what they say.

03-21-2009, 01:07 AM	#9
valkyriesound Connoisseur Posts: 61 Karma: 108 Join Date: Oct 2006 Location: LA,CA	Thanks for the info! That makes more sense. I'll try the charger you all suggested. You guys are great!

Advert

Advert