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Old 06-29-2017, 04:31 AM   #1
Cyberseeker
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Kobo Checkout Problem
I've joined Kobo and trying to buy a few books. My account has my credit card and address details, and I'm logged in, and selected 4 books.

However, when I click checkout, I seem to be treated as a stranger. I'm asked for all my details again, even my country. My financial details are not there as they were before going to checkout.

Why is this happening?
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Old 08-01-2017, 11:17 AM   #2
Dr. Drib
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Apparently, you're not logged into your account through the country you live in.

You need to check on which Kobo.[which country] you logged into when you first registered.

(As an example with Amazon, when I look at an ebook on Amazon.UK, I'm not logged in because I have no account with them. If I foolishly attempt to buy an ebook from them, there are no details of my account.)
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Old 08-01-2017, 12:44 PM   #3
AnemicOak
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Quote:
Originally Posted by Dr. Drib View Post
Apparently, you're not logged into your account through the country you live in.

You need to check on which Kobo.[which country] you logged into when you first registered.

(As an example with Amazon, when I look at an ebook on Amazon.UK, I'm not logged in because I have no account with them. If I foolishly attempt to buy an ebook from them, there are no details of my account.)
There is no Kobo UK vs Kobo US vs Kobo AU, etc. It's one Kobo account no matter where you are (although you can go into the account and change where Kobo "thinks" you are).
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Old 08-01-2017, 01:42 PM   #4
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Quote:
Originally Posted by Cyberseeker View Post
I've joined Kobo and trying to buy a few books. My account has my credit card and address details, and I'm logged in, and selected 4 books.

However, when I click checkout, I seem to be treated as a stranger. I'm asked for all my details again, even my country. My financial details are not there as they were before going to checkout.

Why is this happening?
Did you log in on the customer or author side?
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