Aura H2O Can't connect to wifi

ScalyFreak · 04-05-2017, 12:16 PM

My precious can't sync anymore.

Background: The Aura H2O has been connecting to wifi and syncing just fine since I first set it up in the evening of my birthday a couple of years ago. However, it no longer has the ability to connect to the home wifi that used to work just fine.

I've removed all network information, restarted the e-reader and scanned for networks. Found the one that used to work, entered all the relevant information - nothing. (Yes, the wifi network is working. My laptop and all the other devices connect just fine.)

I took the Aura in to work where we have an open guest wifi for visitors to use, and attempted to connect there. Same issue, the reader can't connect. I did a soft reset with a paperclip I found at my desk, but it made no difference.

I'm assuming next step is a factory reset?

If that fails, what is the next step after that? To accept that there is a hardware issue and learn to live without the sync between reader and phone app? The warranty is long since over, so Kobo won't be able to help me.

AnemicOak · 04-05-2017, 12:24 PM

Quote:

Originally Posted by ScalyFreak

If that fails, what is the next step after that? To accept that there is a hardware issue and learn to live without the sync between reader and phone app?

Could you install the desktop app and would it sync with the devices via USB which would then get the info to Kobo for syncing with the phone app? I don't know the answer, just throwing it out there as a last ditch, much less convenient, idea.

PeterT · 04-05-2017, 12:57 PM

See if https://www.mobileread.com/forums/sh...d.php?t=247678 helps

Sent from my Nexus 7 using Tapatalk

ScalyFreak · 04-05-2017, 02:16 PM

That looks very promising! I will try that tonight when I get home.

ScalyFreak · 04-05-2017, 11:03 PM

Quote:

Originally Posted by PeterT

See if https://www.mobileread.com/forums/sh...d.php?t=247678 helps

It did not.

Somewhat unnervingly, after rebooting the Aura H2O the file I added per the directions in that thread, is gone.

PeterT · 04-05-2017, 11:06 PM

The file is processed by Kobo, and after being installed it's deleted.

ScalyFreak · 04-05-2017, 11:31 PM

That makes sense. Sadly, it does not seem to have worked.

Factory reset next?

ScalyFreak · 04-06-2017, 01:12 PM

Factory reset had no effect. Resigned to this being a hardware problem.

ScalyFreak · 04-07-2017, 01:50 AM

Quote:

Originally Posted by AnemicOak

Could you install the desktop app and would it sync with the devices via USB which would then get the info to Kobo for syncing with the phone app? I don't know the answer, just throwing it out there as a last ditch, much less convenient, idea.

I did a factory reset, and then connected to my computer to set it up that way... which worked,sort of.

I still don't have wifi.

I do have the new home screen, with firmware 4.3.8945. And it is atrocious, ugly, and completely lacking in any useful functionality at all.

So, since I still don't have wifi... how do I roll this back to something that's not an idiot's version of Marketing to The Stupid Ones?

JSWolf · 04-07-2017, 01:24 PM

Quote:

Originally Posted by ScalyFreak

I did a factory reset, and then connected to my computer to set it up that way... which worked,sort of.

I still don't have wifi.

I do have the new home screen, with firmware 4.3.8945. And it is atrocious, ugly, and completely lacking in any useful functionality at all.

So, since I still don't have wifi... how do I roll this back to something that's not an idiot's version of Marketing to The Stupid Ones?

Install 4.3.8966 and if you still have the new home screen, use the patches to go back to the old home screen.

BobC · 04-07-2017, 01:48 PM

I had a similar problem a couple of weeks back with both my Glo and Glo HD.

They could both see the Wi-Fi AP but not connect to it despite all sorts of fiddling with the Kobos. Eventually sorted by restarting my ADSL Router/Wi-Fi AP.

Could be worth a try.

BobC

ScalyFreak · 04-07-2017, 08:26 PM

Quote:

Originally Posted by JSWolf

Install 4.3.8966 and if you still have the new home screen, use the patches to go back to the old home screen.

Thank you!

I knew there was a way to do it, I just couldn't quite figure out what I was looking for.

The patches are linked in the developer forum, right?

JSWolf · 04-08-2017, 04:05 AM

Quote:

Originally Posted by ScalyFreak

Thank you!

I knew there was a way to do it, I just couldn't quite figure out what I was looking for.

The patches are linked in the developer forum, right?

Yes. For the latest firmware, the thread is stickied.

PeterT · 04-08-2017, 09:45 PM

I now find a similar issue on a Touch N905; the SSIDs I can see vary scan to scan, often omitting strong signals 5 feet away. It works find on earlier builds but not on 4.3.8967

ScalyFreak · 04-09-2017, 05:16 PM

Patching fixed the home screen!

It took a few days before I had time to sit down and actually read the instructions and download the required files (it seemed unwise to run a firmware patch while distracted and in a hurry), but the home screen is now back to actually being useful again. Still no wifi, but Calibre will help me work around that.

Thank you everyone who posted suggestions and advice! Karma to all!

04-05-2017, 12:16 PM	#1
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	Can't connect to wifi My precious can't sync anymore. Background: The Aura H2O has been connecting to wifi and syncing just fine since I first set it up in the evening of my birthday a couple of years ago. However, it no longer has the ability to connect to the home wifi that used to work just fine. I've removed all network information, restarted the e-reader and scanned for networks. Found the one that used to work, entered all the relevant information - nothing. (Yes, the wifi network is working. My laptop and all the other devices connect just fine.) I took the Aura in to work where we have an open guest wifi for visitors to use, and attempted to connect there. Same issue, the reader can't connect. I did a soft reset with a paperclip I found at my desk, but it made no difference. I'm assuming next step is a factory reset? If that fails, what is the next step after that? To accept that there is a hardware issue and learn to live without the sync between reader and phone app? The warranty is long since over, so Kobo won't be able to help me.

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04-05-2017, 12:57 PM	#3
PeterT Grand Sorcerer Posts: 13,522 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	See if https://www.mobileread.com/forums/sh...d.php?t=247678 helps Sent from my Nexus 7 using Tapatalk

04-05-2017, 02:16 PM	#4
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	That looks very promising! I will try that tonight when I get home.

04-05-2017, 11:06 PM	#6
PeterT Grand Sorcerer Posts: 13,522 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	The file is processed by Kobo, and after being installed it's deleted.

04-05-2017, 11:31 PM	#7
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	That makes sense. Sadly, it does not seem to have worked. Factory reset next?

04-06-2017, 01:12 PM	#8
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	Factory reset had no effect. Resigned to this being a hardware problem.

04-07-2017, 01:48 PM	#11
BobC Guru Posts: 691 Karma: 3026110 Join Date: Dec 2008 Location: Lancashire, U.K. Device: BeBook 1, BeBook Pure, Kobo Glo, (and HD),Energy Sistem EReader Pro +	I had a similar problem a couple of weeks back with both my Glo and Glo HD. They could both see the Wi-Fi AP but not connect to it despite all sorts of fiddling with the Kobos. Eventually sorted by restarting my ADSL Router/Wi-Fi AP. Could be worth a try. BobC

04-08-2017, 09:45 PM	#14
PeterT Grand Sorcerer Posts: 13,522 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I now find a similar issue on a Touch N905; the SSIDs I can see vary scan to scan, often omitting strong signals 5 feet away. It works find on earlier builds but not on 4.3.8967

04-09-2017, 05:16 PM	#15
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	Patching fixed the home screen! It took a few days before I had time to sit down and actually read the instructions and download the required files (it seemed unwise to run a firmware patch while distracted and in a hurry), but the home screen is now back to actually being useful again. Still no wifi, but Calibre will help me work around that. Thank you everyone who posted suggestions and advice! Karma to all!

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