Calibre not seeing Kobo Glo

[GerryBw]

I've run the debug and it confirms that Calibre is not detecting the device. Kaspersky sees it and asks if I want to debug it. Anyway, here is the debug file:

calibre 2.44.1 [64bit] isfrozen: True is64bit: True
Windows-8-6.2.9200 Windows ('64bit', 'WindowsPE')
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
USB devices on system:
[u'usb\\root_hub20&vid1022&pid7808&rev0039',
u'usb\\vid_0438&pid_7900&rev_0018',
u'usb\\vid_0438&pid_7900&rev_0018',
u'usb\\root_hub30&vid1022&pid7814&rev0011',
u'usb\\vid_04f2&pid_b40e&rev_6939&mi_00',
u'usb\\vid_04f2&pid_b40e&rev_6939',
u'usb\\vid_2237&pid_4223&rev_0110',
u'usb\\root_hub20&vid1022&pid7808&rev0039',
u'usb\\vid_093a&pid_2510&rev_0100']
Unable to get free space for drive: F
(87, 'GetDiskFreeSpaceEx', 'The parameter is incorrect.')
Drives detected:

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_kobo& prod_ereader-3.18.0&rev_0110#6&17a64f4&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{AEFD03A6-CFE2-4DF7-80F0-BA9BEC3EA66E}': [{'broadcast': '192.168.1.255', 'addr': '192.168.1.76', 'netmask': '255.255.255.0'}], '{1369C2EA-F983-49EC-997D-4D6EBB8FD9EF}': [{'addr': '169.254.54.99'}], '{E8A4A0AA-2EFC-46B3-8D25-749D81EDE6E3}': [{'addr': '169.254.42.146'}], '{1D9750D2-394C-11E5-9BC2-806E6F6E6963}': [{'broadcast': '127.255.255.255', 'addr': '127.0.0.1', 'netmask': '255.0.0.0'}]}
No device is connected

Looking for devices...
u'usb\\vid_2237&pid_4223&rev_0110'

Devices possibly connected: None

Gerry

[davidfor]

Originally Posted by GerryBw

I've run the debug and it confirms that Calibre is not detecting the device. Kaspersky sees it and asks if I want to debug it.

What do you mean by this? Or more to the point, what does Kapersky mean by this?

Anyway, here is the debug file:


u'usb\\vid_2237&pid_4223&rev_0110',
u'usb\\root_hub20&vid1022&pid7808&rev0039',
u'usb\\vid_093a&pid_2510&rev_0100']
Unable to get free space for drive: F
(87, 'GetDiskFreeSpaceEx', 'The parameter is incorrect.')
Drives detected:



Looking for devices...
u'usb\\vid_2237&pid_4223&rev_0110'

Devices possibly connected: None

Those lines suggest that the device hasn't been mounted properly. With the Kapersky message, my bet would be that it is blocking it for some reason. Try disabling Kapersky and connecting again.