I WON'T be buying from Best Buy!

GlenBarrington · 05-18-2015, 10:47 AM

I found out This Big Box Store in the USA (Springfield, Illinois store) carries the Kindle devices in store. The Paperwhite display device was locked up while the Voyage was not. The clerk (an Adult, not a teenager) refused to try and reset the PW, telling me instead that the Voyage was the exact same thing, "only newer".

I played with the Voyage a bit, but I was so pissed off, I couldn't really absorb anything. So I left in disgust.

This is EXACTLY why I won't buy cameras from Best Buy, They make stuff up and try to BS the customer into buying whatever display device is working at the moment rather than trying to learn the products they sell and TRY to make sure the display devices actually work. They know nothing about the products they sell and seem proud of that fact.

cvkemp · 05-18-2015, 11:45 AM

It is also their way to get you to buy the most expensive devices. There are a few Best Buys that have good salesman that are willing to give you the truth about the products. I have also found that if a device is not functioning on display it is because they are either out of stock are the stock they have will take them some time and work to get to. I find most salesman to be lazy and just want the make the easy sale.

HarryT · 05-18-2015, 12:32 PM

There's no shortage of Kindle retailers. Buy elsewhere.

GlenBarrington · 05-18-2015, 12:35 PM

Quote:

Originally Posted by HarryT

There's no shortage of Kindle retailers. Buy elsewhere.

Not where I live, I'll have to buy from Amazon itself. Not that there will likely be any difference in price! BB sold the things for the same price as Amazon.

Josieb1 · 05-18-2015, 12:53 PM

But with Amazon you can send it back within 30 days if you don't like it. No problem.

DuncanWatson · 05-18-2015, 01:08 PM

I bought mine a week ago from Amazon. I didn't even hesitate. I also have issues with Electronic Retailers and their practices.

Rizla · 05-18-2015, 03:16 PM

you pay peanuts, you get monkeys.

Fbone · 05-18-2015, 04:21 PM

Quote:

Originally Posted by GlenBarrington

Not where I live, I'll have to buy from Amazon itself. Not that there will likely be any difference in price! BB sold the things for the same price as Amazon.

Same with me. Best Buy or Amazon. All other retailers stopped selling Kindles.

Barbara1955 · 05-18-2015, 04:39 PM

I asked them for months to move the PW display out from under those ceiling windows a total of 3 feet! There was even a banner in the area where I suggested. I wanted was to see how the PW worked in the simi Dark instead of Bright lights! Nope they never did it. BUT once the Voyage came out they moved ALL the kindles displays to a dark area BUT wont display a Voyage nor the PW... Just the Basic with No Light!

barryem · 05-18-2015, 05:19 PM

Quote:

Originally Posted by GlenBarrington

I found out This Big Box Store in the USA (Springfield, Illinois store) carries the Kindle devices in store. The Paperwhite display device was locked up while the Voyage was not. The clerk (an Adult, not a teenager) refused to try and reset the PW, telling me instead that the Voyage was the exact same thing, "only newer".

I played with the Voyage a bit, but I was so pissed off, I couldn't really absorb anything. So I left in disgust.

This is EXACTLY why I won't buy cameras from Best Buy, They make stuff up and try to BS the customer into buying whatever display device is working at the moment rather than trying to learn the products they sell and TRY to make sure the display devices actually work. They know nothing about the products they sell and seem proud of that fact.

I don't mind buying from Best Buy. I've bought a few things from them over the years and I've had good results from them. I think the secret is not to expect too much. Their clerks get training in sales and very little training in the products they sell.

Once, decades ago, while between jobs I took a job in a computer store. I had been working as a programmer for several years and I just wanted something simple to do for a while. I was one of the only people in the store, and, in fact, in the entire company, who could actually do anything with a computer. And the thing is that nobody cared. They had no interest in learning to use, demonstrate, etc. a computer. They're there for the customer who listens and as long as big enough words are being used, are impressed. Those big words very rarely made any sense and nobody cared.

Best Buy is like that. The clerk probably didn't know how to reset the Paperwhite or even what that means and he didn't know you or know that what you were doing was safe. Of course I'm just guessing but I'd be surprised if I was wrong.

If you want to avoid idiotic salesmen avoid salesmen altogether and buy online. Or just get what you can from the stores and don't believe anything you hear. Very few electronic stores have knowledgeable staffs.

Barry

rcentros · 05-18-2015, 05:19 PM

My local Best Buy had all three current Kindle models on display -- all up and working, so I could test them all. I was pleasantry surprised. First time I've seen that. But I live in the Dallas/Fort Worth area and (I believe) Amazon hires a rep to go from Best Buy to Best Buy in our area to make sure the displays are kept up. (At least I've met the Amazon rep there once or twice.)

AnemicOak · 05-18-2015, 07:06 PM

Quote:

Originally Posted by GlenBarrington

Not where I live, I'll have to buy from Amazon itself. Not that there will likely be any difference in price! BB sold the things for the same price as Amazon.

Staples carries Kindles, or at least did last time I checked. So if you're want to get hands on with one that might be a solution.

rcentros · 05-18-2015, 07:26 PM

Quote:

Originally Posted by AnemicOak

Staples carries Kindles, or at least did last time I checked. So if you're want to get hands on with one that might be a solution.

Staples and Office Depot -- but it's basically "good luck" getting a good display there also. Amazon kind of destroyed a good working relationship with their retailers when they advertised using retail stores as their "show room" a couple Christimas-es ago. That's when Target and (I believe) a few others dropped the Kindle line.

patrickt · 05-19-2015, 03:49 AM

I live in Mexico so I buy from Amazon. If I lived in the U.S., I'd buy from Amazon. My record here was my first Paperwhite. From ordering to my hand was two days. I do live a few blocks from the UPS terminal so I meet the truck and don't have to wait for delivery.

rcentros · 05-19-2015, 08:27 AM

Quote:

Originally Posted by patrickt

I live in Mexico so I buy from Amazon. If I lived in the U.S., I'd buy from Amazon. My record here was my first Paperwhite. From ordering to my hand was two days. I do live a few blocks from the UPS terminal so I meet the truck and don't have to wait for delivery.

I usually buy from Amazon, but -- should I ever want to replace a Kindle, or buy one for a gift at the last minute -- it would be nice to be able to go to Best Buy (or Staples or Office Depot) and be able to pick one up. I've got a Best Buy about three miles away.

05-18-2015, 10:47 AM	#1
GlenBarrington Cheese Whiz Posts: 1,986 Karma: 11677147 Join Date: Jan 2010 Location: Springfield, Illinois Device: Kindle PW, Samsung Tab A 10.1(2019), Pixel 6a.	I WON'T be buying from Best Buy! I found out This Big Box Store in the USA (Springfield, Illinois store) carries the Kindle devices in store. The Paperwhite display device was locked up while the Voyage was not. The clerk (an Adult, not a teenager) refused to try and reset the PW, telling me instead that the Voyage was the exact same thing, "only newer". I played with the Voyage a bit, but I was so pissed off, I couldn't really absorb anything. So I left in disgust. This is EXACTLY why I won't buy cameras from Best Buy, They make stuff up and try to BS the customer into buying whatever display device is working at the moment rather than trying to learn the products they sell and TRY to make sure the display devices actually work. They know nothing about the products they sell and seem proud of that fact.

05-18-2015, 05:19 PM	#11
rcentros eReader Wrangler Posts: 7,888 Karma: 52039845 Join Date: Mar 2013 Location: Boise, ID Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD	My local Best Buy had all three current Kindle models on display -- all up and working, so I could test them all. I was pleasantry surprised. First time I've seen that. But I live in the Dallas/Fort Worth area and (I believe) Amazon hires a rep to go from Best Buy to Best Buy in our area to make sure the displays are kept up. (At least I've met the Amazon rep there once or twice.) Last edited by rcentros; 05-18-2015 at 07:20 PM.

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05-18-2015, 11:45 AM	#2
cvkemp Loving life Posts: 1,430 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 6 SE, Fire HD8	It is also their way to get you to buy the most expensive devices. There are a few Best Buys that have good salesman that are willing to give you the truth about the products. I have also found that if a device is not functioning on display it is because they are either out of stock are the stock they have will take them some time and work to get to. I find most salesman to be lazy and just want the make the easy sale.

05-18-2015, 12:32 PM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	There's no shortage of Kindle retailers. Buy elsewhere.

05-18-2015, 12:53 PM	#5
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	But with Amazon you can send it back within 30 days if you don't like it. No problem.

05-18-2015, 01:08 PM	#6
DuncanWatson Kindle Convert Posts: 190 Karma: 62704 Join Date: Apr 2010 Location: Woodinville, WA, USA Device: Kindle Paperwhite, Nook (all)	I bought mine a week ago from Amazon. I didn't even hesitate. I also have issues with Electronic Retailers and their practices.

05-18-2015, 03:16 PM	#7
Rizla Member Retired Posts: 3,183 Karma: 11721895 Join Date: Nov 2010 Device: Nook STR (rooted) & Sony T2	you pay peanuts, you get monkeys.

05-18-2015, 04:39 PM	#9
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	I asked them for months to move the PW display out from under those ceiling windows a total of 3 feet! There was even a banner in the area where I suggested. I wanted was to see how the PW worked in the simi Dark instead of Bright lights! Nope they never did it. BUT once the Voyage came out they moved ALL the kindles displays to a dark area BUT wont display a Voyage nor the PW... Just the Basic with No Light!

05-19-2015, 03:49 AM	#14
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	I live in Mexico so I buy from Amazon. If I lived in the U.S., I'd buy from Amazon. My record here was my first Paperwhite. From ordering to my hand was two days. I do live a few blocks from the UPS terminal so I meet the truck and don't have to wait for delivery.

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