Glo HD GloHD won't connect to internet

wherahiko · 09-08-2023, 03:30 AM

As of this week, my GloHD has stopped being able to connect to the internet. When I try to connect, it asks for the password, and after I enter this (correctly), it 'thinks' for a while and then gives me an error message which reads:

Quote:

Unable to join "[network name]". Please try again.

Is anyone else experiencing this problem? (I'm not sure if it relates just to the GloHD or to other Kobo models too.) I have tried with both my home wifi and using my iPhone as a hotspot, but the result is the same.

Thank you for your help.

AtypicalReader · 12-20-2024, 04:01 AM

I've been experiencing this issue as well, before and after updating to the newest firmware revision for my device.

wherahiko · 12-27-2024, 04:17 PM

In the end, I factory reset my Kobo and then it was able to connect to the internet again. I wasn't keen to do it as I had to re-add all my sideloaded books (and lost all the reading stats), but it did solve the problem

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12-20-2024, 04:01 AM	#2
AtypicalReader Junior Member Posts: 4 Karma: 10 Join Date: Dec 2024 Location: Washington State Device: Kobo Glo HD N437	I've been experiencing this issue as well, before and after updating to the newest firmware revision for my device.

12-27-2024, 04:17 PM	#3
wherahiko Connoisseur Posts: 50 Karma: 290 Join Date: May 2018 Device: Kobo Glo HD, Kindle PW 3	In the end, I factory reset my Kobo and then it was able to connect to the internet again. I wasn't keen to do it as I had to re-add all my sideloaded books (and lost all the reading stats), but it did solve the problem

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