So my PW2 did a strange thing...

Forbid · 10-18-2013, 09:53 PM

So I've had my new PW2 since Oct. 1st and I love it. But today I turned it on and there was an odd scratch/crack in the screen. The Kindle still works so I don't think the actual eInk screen was damaged, and the touch screen still feels smooth... so somehow a layer in the middle seems to have split or something. Thankfully Amazon is sending me a new one.

Has anyone seen anything like this before? What could have caused a layer in the middle to suddenly crack?

sirmaru · 10-18-2013, 10:08 PM

Call Amazon Customer Support and request a replacement. Obviously, it is defective.

JSWolf · 10-18-2013, 10:43 PM

Looks like a blonde trying to correct an error in the eBook using whiteout on screen.

Forbid · 10-18-2013, 10:59 PM

Quote:

Originally Posted by sirmaru

Call Amazon Customer Support and request a replacement. Obviously, it is defective.

As I said, I already contacted Amazon and they're sending me a replacement. I'm just wondering if this is common.

I'm disappointed because I've heard there can be a lot of issues with the screens and I thought mine looked great before this. I'm really hoping I don't get a new one that is loaded with all kinds of pinholes or other lighting issues.

sparklemotion · 10-19-2013, 12:36 PM

I have never seen anything like that suddenly appear on the PW's, so I think it's pretty uncommon. That's a shame. Good luck with your new one.

dordale · 10-19-2013, 12:43 PM

Like sparklemotion, I have never heard/seen anything like that with the PWs--I do know quite a few Nook Glowlight owners were complaining of "tears" and "holes" suddenly appearing in their screen. Hope you get a good replacement!

jswinden · 10-19-2013, 12:43 PM

Wow, that is very strange. I've seen photos of Kindles with broken substrates, but never anything like that. It almost looks like a cat scratched it, which of course didn't happen since it is in a subsurface area. Good thing Amazon Kindle CS is good!

Antoinekamel · 10-19-2013, 02:14 PM

A Jedi was on his way.

Forbid · 10-19-2013, 05:16 PM

It really does look like a cat scratch, or maybe something else is trying to come through?

I'm really glad to hear this is rare because Amazon said I was within my 30 day warranty, but if it were to happen again then I won't be and I don't want to be stuck with a "torn" screen. Not to mention that I've heard a lot of horror stories from people about these PW screens... I guess I'll just have to wait and see how it goes when the replacement arrives on Tuesday.

Snorkledorf · 10-21-2013, 01:10 AM

It's one of those cracks in time. Call the Doctor.

Josieb1 · 10-21-2013, 07:39 AM

Quote:

Originally Posted by Forbid

It really does look like a cat scratch, or maybe something else is trying to come through?

I'm really glad to hear this is rare because Amazon said I was within my 30 day warranty, but if it were to happen again then I won't be and I don't want to be stuck with a "torn" screen. Not to mention that I've heard a lot of horror stories from people about these PW screens... I guess I'll just have to wait and see how it goes when the replacement arrives on Tuesday.

As far as I'm concerned this is a fault and you should be covered for the first year. Normally Amazon is fine at replacing faulty screens within the first year, but if your worried and plan to keep your PW2 it's probably a good idea if you buy the extended warranty insurance with square trade, but I think even they would expect Amazon to cover this in the first year, especially if the surface screen isn't damaged and its the sub layer that is.

HarryT · 10-21-2013, 09:20 AM

Quote:

Originally Posted by Forbid

I'm really glad to hear this is rare because Amazon said I was within my 30 day warranty

The warranty is a year, not 30 days. The return period is 30 days, but that's something entirely different.

mewmartigan · 10-21-2013, 12:09 PM

I looks like maybe there was pressure applied to a part of the screen...no joke, I have two cats in my house and they are not afraid to walk all over everything. Do you have an animal that could have walked across it? Or a child to drop a toy on it?

Damage like that certainly shouldn't just appear out of nowhere, haha.

xendula · 10-21-2013, 07:45 PM

I've never seen this happen before and hope this is not a sign of things to come, similar to the issues the Nook Glowlight had.

soulfuldog · 10-22-2013, 07:28 AM

I don't think that is anything like the problems the Nook Glowlight suffered from. That was clear damage to the top layer of the screen from scratches/contact with things like keys. The OP has said there doesn't appear to be any damage to the screen because its still smooth to touch?

10-18-2013, 09:53 PM	#1
Forbid Probably Procrastinating Posts: 20 Karma: 10 Join Date: Feb 2011 Location: Vermont, United States Device: Kindle PW2	So my PW2 did a strange thing... So I've had my new PW2 since Oct. 1st and I love it. But today I turned it on and there was an odd scratch/crack in the screen. The Kindle still works so I don't think the actual eInk screen was damaged, and the touch screen still feels smooth... so somehow a layer in the middle seems to have split or something. Thankfully Amazon is sending me a new one. Has anyone seen anything like this before? What could have caused a layer in the middle to suddenly crack? Attached Thumbnails

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
A Strange Thing ...	carpetmojo	General Discussions	2	08-21-2011 04:05 AM
IQ Another strange iq memory thing	musicman2523	PocketBook	7	07-18-2011 09:22 AM
Strange thing about Market and two devices	mariel9898	Nook Developer's Corner	1	03-03-2011 08:37 PM
Strange thing with Kindle using Calibre Server and Godaddy Domain	TonytheBookworm	Calibre	0	12-17-2010 10:10 PM
Strange thing in metadata	unvisigoth	Calibre	2	09-11-2010 02:09 PM

10-18-2013, 10:08 PM	#2
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Call Amazon Customer Support and request a replacement. Obviously, it is defective.

10-18-2013, 10:43 PM	#3
JSWolf Resident Curmudgeon Posts: 79,752 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Looks like a blonde trying to correct an error in the eBook using whiteout on screen.

10-19-2013, 12:36 PM	#5
sparklemotion dangerous when cornered Posts: 1,855 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kindle Paperwhite	I have never seen anything like that suddenly appear on the PW's, so I think it's pretty uncommon. That's a shame. Good luck with your new one.

10-19-2013, 12:43 PM	#6
dordale Wizard Posts: 1,731 Karma: 3472866 Join Date: Apr 2008 Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma	Like sparklemotion, I have never heard/seen anything like that with the PWs--I do know quite a few Nook Glowlight owners were complaining of "tears" and "holes" suddenly appearing in their screen. Hope you get a good replacement!

10-19-2013, 12:43 PM	#7
jswinden Nameless Being	Wow, that is very strange. I've seen photos of Kindles with broken substrates, but never anything like that. It almost looks like a cat scratched it, which of course didn't happen since it is in a subsurface area. Good thing Amazon Kindle CS is good!

10-19-2013, 02:14 PM	#8
Antoinekamel Addict Posts: 278 Karma: 2511467 Join Date: Feb 2012 Device: ABC W p2	A Jedi was on his way.

10-19-2013, 05:16 PM	#9
Forbid Probably Procrastinating Posts: 20 Karma: 10 Join Date: Feb 2011 Location: Vermont, United States Device: Kindle PW2	It really does look like a cat scratch, or maybe something else is trying to come through? I'm really glad to hear this is rare because Amazon said I was within my 30 day warranty, but if it were to happen again then I won't be and I don't want to be stuck with a "torn" screen. Not to mention that I've heard a lot of horror stories from people about these PW screens... I guess I'll just have to wait and see how it goes when the replacement arrives on Tuesday.

10-21-2013, 01:10 AM	#10
Snorkledorf Blue. Not sad...just blue Posts: 218 Karma: 1267018 Join Date: Oct 2009 Location: Japan Device: Ridibooks Paper Pro	It's one of those cracks in time. Call the Doctor.

10-21-2013, 12:09 PM	#13
mewmartigan Guru Posts: 852 Karma: 8242060 Join Date: Aug 2009 Device: Kindle Oasis (2019)	I looks like maybe there was pressure applied to a part of the screen...no joke, I have two cats in my house and they are not afraid to walk all over everything. Do you have an animal that could have walked across it? Or a child to drop a toy on it? Damage like that certainly shouldn't just appear out of nowhere, haha.

10-21-2013, 07:45 PM	#14
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	I've never seen this happen before and hope this is not a sign of things to come, similar to the issues the Nook Glowlight had.

Advert

Advert

10-22-2013, 07:28 AM	#15
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	I don't think that is anything like the problems the Nook Glowlight suffered from. That was clear damage to the top layer of the screen from scratches/contact with things like keys. The OP has said there doesn't appear to be any damage to the screen because its still smooth to touch?