Not Detecting Fire HD in Windows 7

[ljgoesmoo]

I'm running windows 7, which detects the device fine. I have the newest version of Calibre, updated yesterday I believe. These are the specs. TIA!

calibre 0.9.15 isfrozen: True is64bit: False
Windows-7-6.1.7601-SP1 Windows ('32bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.3
Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
USB devices on system:
[u'usb\\root_hub&vid1002&pid4398&rev0000',
u'usb\\root_hub&vid1002&pid4397&rev0000',
u'usb\\root_hub&vid1002&pid4398&rev0000',
u'usb\\root_hub&vid1002&pid4397&rev0000',
u'usb\\root_hub20&vid1002&pid4396&rev0000',
u'usb\\root_hub20&vid1002&pid4396&rev0000',
u'usb\\vid_090c&pid_137b&rev_0304',
u'usb\\vid_090c&pid_137b&rev_0304&mi_00',
u'usb\\vid_1949&pid_0007&rev_0216']
Traceback (most recent call last):
File "site-packages\calibre\devices\scanner.py", line 85, in __call__
DriveError: No removable drives found
Drives detected:

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0007#d025a0a0247203q7#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0007#d025a0a0247203q7#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Kindle',
'protocol': u'MTP: 1.00',
'serial_number': u'D025A0A0247203Q7',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices...

Devices possibly connected: None

[kovidgoyal]

Reboot your computer and your Fire HD.

[ljgoesmoo]

Thanks! I am not sure what is different about today. I did try the reboot the other day, but it didn't do it. Today - works like a charm :-) Hope everything on your side of the world is going well today. Mumbai is a beautiful city.

[ljgoesmoo]

okay, so it isn't working again - nothing has changed

[kovidgoyal]

So reboot your computer and your fire again.

[ljgoesmoo]

I did - still doesn't detect it. Sorry, I guess I should have been more specific on that point.

[kovidgoyal]

Try different usb cable/usb port. That is an error communicating with the device, there isn't anything that can be done about it at the calibre level.