Touch Kobo Desktop problem (WinXP / Win7)?

Geco · 09-13-2011, 04:16 AM

Hi all,
I think I have some HW (possibly power) USB problem on my PC at home (Win7, normal user) so that when I connect the KT, the connection dialog appears on the KT screen but immediately disappears and I cannot click on "Connect".
Anyway, Kobo Desktop application works perfectly; logged in, library sync, buy, ...

So, I'm trying to connect the KT to my office laptop (WinXP, admin user); it works perfectly: when I connect the USB the device shows the connection dialog, it remains and I can click "Connect". I can see the USB disk in Windows Explorer and can copy files in there.
So I went to kobosetup.com, downloaded the PC version of the application, installed, rebooted, ran... and since the KT was connected it told me the KT was already configured to gave me an "Ignore" button that bring me on the "Account Login" or "Buy New Books" window (see attachment, sorry for the Italian). Since I'm in office, I've used Ctrl+Alt+P to activate proxy. The fact is that clicking on any of these two buttons performs no action. Nothing happens.

Any idea? At home, probably due to HW USB power (I also have to use external power supply for my USB HD) I cannot connect KT. At office, don't know why, I cannot use Kobo Desktop... I also have an Eee PC that perfectly connects to KT but since it is the original Xandros Linux I don't have the Kobo Desktop application.

Any idea? Any help?

Geco · 09-14-2011, 09:02 AM

No one with this problem?

Latch · 09-14-2011, 02:28 PM

Have you tried uninstalling Kobo Desktop and then reinstalling with your Kobo unplugged?

Geco · 09-15-2011, 03:00 AM

Tried that, tried to uninstall, reboot, reinstall, reboot, use. Tried also the same with registry cleaning. I've tried also by copying colleague installation (his works...) and having time today I'll try by copying his documents and settings\user\...\kobo preferences directory...

PeterT · 09-15-2011, 07:55 AM

Have you been in touch with the official Kobo Support lines:

eMail: help@kobobooks.com

http://www.kobobooks.com/help
http://getsatisfaction.com/kobo
http://kobo.zendesk.com/home

Latch · 09-15-2011, 08:55 AM

Don't forget to also check & clean out areas like \Users\%username%\AppData as Kobo Desktop may leave some config files around after an uninstall.

ScalyFreak · 09-15-2011, 01:25 PM

Try uninstalling with Revo if you're not sure you've managed to find everything. It runs a deep-scan and removes all registry entries as well as all folders a program might leave behind.

Geco · 09-15-2011, 03:30 PM

Kept in touch with official support, waiting for an answer.
Cleared all areas, together with registry... same result. I've also tried using users\... things of my colleague (his works) but doesn't work.

Tomorrow (in office) I'll try again with Revo. Thanks.

SameerH · 09-16-2011, 12:04 AM

Can you please try installing MS DebugView and run it at the same time as the Desktop application? Please send me whatever appears in the DebugView when you try and click on the buttons. It can be downloaded here:
http://technet.microsoft.com/en-us/s...rnals/bb896647

Geco · 09-16-2011, 03:36 AM

Quote:

Originally Posted by SameerH

Can you please try installing MS DebugView and run it at the same time as the Desktop application? Please send me whatever appears in the DebugView when you try and click on the buttons. It can be downloaded here:
http://technet.microsoft.com/en-us/s...rnals/bb896647

Thanks! Didn't know this tool: cool! Results attached. It seems, briefly, that even if proxy is configured, connection does not work. Is there a way to specify proxy somewhere?

Line 5, I've started the application.

00000005 7.87510777 [3428] ApplicationBase::switchTranslator::loading locale: ":/translations/trans_it_IT"

Line 14, I've clicked the button.

00000014 14.00071621 [3428] BTMMHOOK 16.09.2011 09:31:04 Thread<1AF4> Hook DLL loaded

Nothing happens, after a while (see the timing, 40 secs) there is a timeout... but nothing can be seen on the screen.

00000019 56.32960510 [3428] NetworkReplyObserver:

nError 99
00000020 56.32971191 [3428] WebResponseInflater::webRequestFinished FAILED 99 "Connection timed out"

Geco · 09-16-2011, 03:41 AM

Quote:

Originally Posted by SameerH

Can you please try installing MS DebugView and run it at the same time as the Desktop application? Please send me whatever appears in the DebugView when you try and click on the buttons. It can be downloaded here:
http://technet.microsoft.com/en-us/s...rnals/bb896647

Thank you!!! Got it!!! I've modified IE proxy configuration to use a specific IP instead of the script we have... and it worked!!!
Well, at least now I can see the main screen. It still tells me it cannot connect but now I have the whole thing working.
Now I can uninstall and configure it properly.

Indeed, I'm wondering why my colleague still has such script... and his works!

Geco · 09-16-2011, 07:41 AM

Situation: now it connects and I can see the books and so but clicking on the login window it does not show any menu and does not allow me to enter user/password.
I think I probably have to check by connecting KT with USB cable, but today I don't have it...

SameerH · 09-16-2011, 08:10 PM

Do you see the same error log when you try clicking the login window?

Geco · 09-17-2011, 03:38 AM

Not sure... busy afternoon yesterday. Monday I'll check.

Geco · 09-20-2011, 06:09 AM

Still have to do the check...

Busy week.

09-13-2011, 04:16 AM	#1
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	Kobo Desktop problem (WinXP / Win7)? Hi all, I think I have some HW (possibly power) USB problem on my PC at home (Win7, normal user) so that when I connect the KT, the connection dialog appears on the KT screen but immediately disappears and I cannot click on "Connect". Anyway, Kobo Desktop application works perfectly; logged in, library sync, buy, ... So, I'm trying to connect the KT to my office laptop (WinXP, admin user); it works perfectly: when I connect the USB the device shows the connection dialog, it remains and I can click "Connect". I can see the USB disk in Windows Explorer and can copy files in there. So I went to kobosetup.com, downloaded the PC version of the application, installed, rebooted, ran... and since the KT was connected it told me the KT was already configured to gave me an "Ignore" button that bring me on the "Account Login" or "Buy New Books" window (see attachment, sorry for the Italian). Since I'm in office, I've used Ctrl+Alt+P to activate proxy. The fact is that clicking on any of these two buttons performs no action. Nothing happens. Any idea? At home, probably due to HW USB power (I also have to use external power supply for my USB HD) I cannot connect KT. At office, don't know why, I cannot use Kobo Desktop... I also have an Eee PC that perfectly connects to KT but since it is the original Xandros Linux I don't have the Kobo Desktop application. Any idea? Any help? Attached Thumbnails

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09-14-2011, 09:02 AM	#2
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	No one with this problem?

09-14-2011, 02:28 PM	#3
Latch Porcupine Tree fan Posts: 139 Karma: 357322 Join Date: Sep 2011 Location: Ottawa, Canada Device: Kobo Touch	Have you tried uninstalling Kobo Desktop and then reinstalling with your Kobo unplugged?

09-15-2011, 03:00 AM	#4
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	Tried that, tried to uninstall, reboot, reinstall, reboot, use. Tried also the same with registry cleaning. I've tried also by copying colleague installation (his works...) and having time today I'll try by copying his documents and settings\user\...\kobo preferences directory...

09-15-2011, 07:55 AM	#5
PeterT Grand Sorcerer Posts: 13,511 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Have you been in touch with the official Kobo Support lines: eMail: help@kobobooks.com http://www.kobobooks.com/help http://getsatisfaction.com/kobo http://kobo.zendesk.com/home

09-15-2011, 08:55 AM	#6
Latch Porcupine Tree fan Posts: 139 Karma: 357322 Join Date: Sep 2011 Location: Ottawa, Canada Device: Kobo Touch	Don't forget to also check & clean out areas like \Users\%username%\AppData as Kobo Desktop may leave some config files around after an uninstall.

09-15-2011, 01:25 PM	#7
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	Try uninstalling with Revo if you're not sure you've managed to find everything. It runs a deep-scan and removes all registry entries as well as all folders a program might leave behind.

09-15-2011, 03:30 PM	#8
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	Kept in touch with official support, waiting for an answer. Cleared all areas, together with registry... same result. I've also tried using users\... things of my colleague (his works) but doesn't work. Tomorrow (in office) I'll try again with Revo. Thanks.

09-16-2011, 12:04 AM	#9
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Can you please try installing MS DebugView and run it at the same time as the Desktop application? Please send me whatever appears in the DebugView when you try and click on the buttons. It can be downloaded here: http://technet.microsoft.com/en-us/s...rnals/bb896647

09-16-2011, 07:41 AM	#12
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	Situation: now it connects and I can see the books and so but clicking on the login window it does not show any menu and does not allow me to enter user/password. I think I probably have to check by connecting KT with USB cable, but today I don't have it...

09-16-2011, 08:10 PM	#13
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Do you see the same error log when you try clicking the login window?

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09-17-2011, 03:38 AM	#14
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	Not sure... busy afternoon yesterday. Monday I'll check.

09-20-2011, 06:09 AM	#15
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	Still have to do the check... Busy week.