PRS-300 Screen stuck with strange shapes

Kryzn · 09-08-2011, 06:04 AM

help:

Hello everyone. I hope this is the right forum to post this. My Sony PRS300 suddenly started acting up a few days ago. When I switched it on, I got strange lines and the screen is now stuck on it. I have attached an image of the screen in its current state.

I have tried recharging it (through USB) over night, and I tried to reset it, both to no avail. Is my reader shot? Or am I missing something? Any pointers/help is appreciated.

Thank you.

pdurrant · 09-08-2011, 06:09 AM

Quote:

Originally Posted by Kryzn

When I switched it on, I got strange lines and the screen is now stuck on it. I have attached an image of the screen in its current state.

No image attached, but it does sound like a broken substrate. When you upload the picture a more definite diagnosis will be possible.

Kryzn · 09-08-2011, 06:11 AM

Thank you for the fast response. I think the screenshot should work now.

pdurrant · 09-08-2011, 06:29 AM

Quote:

Originally Posted by Kryzn

Thank you for the fast response. I think the screenshot should work now.

Yes, that's a broken substrate. Underneath the eInk screen material is a glass substrate that has the electronics that control the displayed pixels on it. Something has pressed on the screen and it has shattered.

You'll need to contact Sony and see if they will replace it or repair it or give some kind of discount on a new ereader.

If you're really lucky they might do something for you free of charge, but I suspect not.

Kryzn · 09-08-2011, 06:31 AM

Thank you. Since I bought the reader refurbished and it is more than a year old, I doubt Sony will be very lenient. Sigh, I guess its time to look for an upgrade.

pdurrant · 09-08-2011, 07:12 AM

Quote:

Originally Posted by Kryzn

Thank you. Since I bought the reader refurbished and it is more than a year old, I doubt Sony will be very lenient. Sigh, I guess its time to look for an upgrade.

It's worth a try! At least give Sony's customer service a change to say "tough luck!" before you give up on that route. You never know....

09-08-2011, 06:04 AM	#1
Kryzn Junior Member Posts: 3 Karma: 10 Join Date: Sep 2011 Device: Sony Reader Pocket Edition	Screen stuck with strange shapes help: Hello everyone. I hope this is the right forum to post this. My Sony PRS300 suddenly started acting up a few days ago. When I switched it on, I got strange lines and the screen is now stuck on it. I have attached an image of the screen in its current state. I have tried recharging it (through USB) over night, and I tried to reset it, both to no avail. Is my reader shot? Or am I missing something? Any pointers/help is appreciated. Thank you. Attached Thumbnails Last edited by Kryzn; 09-08-2011 at 06:10 AM. Reason: Attach picture

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09-08-2011, 06:11 AM	#3
Kryzn Junior Member Posts: 3 Karma: 10 Join Date: Sep 2011 Device: Sony Reader Pocket Edition	Thank you for the fast response. I think the screenshot should work now.

09-08-2011, 06:31 AM	#5
Kryzn Junior Member Posts: 3 Karma: 10 Join Date: Sep 2011 Device: Sony Reader Pocket Edition	Thank you. Since I bought the reader refurbished and it is more than a year old, I doubt Sony will be very lenient. Sigh, I guess its time to look for an upgrade.

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