Issue with M90 - device stops reacting

bkammerer · 08-01-2011, 10:31 AM

Greetings,
I have a question concerning my boox M90. May be someone here can give me a good advice about it.
It happened four times already that my M90 stopped reacting while I was reading a book in a pdf format (approx 4 mb, no pictures, firmware: 1.5.1). I thought that the battery was empty, but the charge indicator shows that the battery is 80% full. Still, if I recharge the device for an hour it starts working again.
Once it happened when M90 was connected to the desktop and windows made a message "the system cannot recognize the usb device".

Any help or advice how to fix this problem is greatly appreciated

pidgeon92 · 08-01-2011, 12:13 PM

I can't help you, but I can tell you that this has also happened to me several times. I can't recall if it was a PDF or an ePub.

Generally, resetting it will make it function again. On rare occasions I have had to connect it to my Mac via USB to wake it back up.

bkammerer · 08-01-2011, 12:57 PM

Thanks mate,
I am glad to know I am not the only one had that issue

bkammerer · 08-02-2011, 02:52 AM

Here is the new chapter of the story. It just died: it shows the welcome screen, empty start bar and that is it.
I live in Netherlands and the device was bought in US. Does anybody know if it is possible by any chance to have it fixed somewhere in Europe?

Zetmolm · 08-02-2011, 07:06 AM

Digitest in Germany is the European service partner for Onyx. See digitest.de
(I had my Onyx Boox 60 repaired there; good service. They even gave me status updates in Dutch.)

bkammerer · 08-02-2011, 07:09 AM

Bedankt! I will contact them and ask them about the procedure. Thanks

Onyx Europe · 08-02-2011, 07:10 AM

Quote:

Originally Posted by Zetmolm

Digitest in Germany is the European service partner for Onyx. See digitest.de
(I had my Onyx Boox 60 repaired there; good service. They even gave me status updates in Dutch.)

before sending it to the repair center, please try to update to the new firmware which you can find here:
https://www.onyx-boox.com/onyx-boox-...x-m90-firmware

bkammerer · 08-02-2011, 08:22 AM

Thanks mate, I hope I will manage to start it for installing updates

pidgeon92 · 08-02-2011, 11:25 AM

Sounds like your battery died. Mine died yesterday as well. A few hours of charging on the wall charger should revive it.

bkammerer · 08-02-2011, 12:55 PM

Set for 3 hours charging. Will see what happens afterwards. Thanks for your help

Dulin's Books · 08-02-2011, 03:58 PM

leave it charge for 3-6 hours. just plug it in in the morning and walk away. come back to it after dinner.

jian1 · 08-02-2011, 07:33 PM

Quote:

Originally Posted by Onyx Europe

before sending it to the repair center, please try to update to the new firmware which you can find here:
https://www.onyx-boox.com/onyx-boox-...x-m90-firmware

The new firmware is broken linked. The file is empty.

Version 1.5.1 20110729

Dulin's Books · 08-02-2011, 09:25 PM

here is a link to the new update. I just got it myself less than half an hour ago

bkammerer · 08-03-2011, 02:44 AM

Well, it 'officially' died on my hands this morning. Does not react to anything. The seller (onyxboox.com) told me that the problem is in the firmware and I needed to install the new one (1.6.0) to fix all the bugs. But I can't start the whole update process when the device is dead. Hopefully Germans will fix it

Big thanks to everybody for your time and support

Onyx Europe · 08-03-2011, 03:36 AM

Quote:

Originally Posted by jian1

The new firmware is broken linked. The file is empty.

Version 1.5.1 20110729

Sorry, uploaded it again.

08-01-2011, 10:31 AM	#1
bkammerer Junior Member Posts: 8 Karma: 10 Join Date: Aug 2011 Location: Tilburg, Netherlands Device: Onyx Boox M90	Issue with M90 - device stops reacting Greetings, I have a question concerning my boox M90. May be someone here can give me a good advice about it. It happened four times already that my M90 stopped reacting while I was reading a book in a pdf format (approx 4 mb, no pictures, firmware: 1.5.1). I thought that the battery was empty, but the charge indicator shows that the battery is 80% full. Still, if I recharge the device for an hour it starts working again. Once it happened when M90 was connected to the desktop and windows made a message "the system cannot recognize the usb device". Any help or advice how to fix this problem is greatly appreciated

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08-01-2011, 12:13 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	I can't help you, but I can tell you that this has also happened to me several times. I can't recall if it was a PDF or an ePub. Generally, resetting it will make it function again. On rare occasions I have had to connect it to my Mac via USB to wake it back up.

08-01-2011, 12:57 PM	#3
bkammerer Junior Member Posts: 8 Karma: 10 Join Date: Aug 2011 Location: Tilburg, Netherlands Device: Onyx Boox M90	Thanks mate, I am glad to know I am not the only one had that issue

08-02-2011, 02:52 AM	#4
bkammerer Junior Member Posts: 8 Karma: 10 Join Date: Aug 2011 Location: Tilburg, Netherlands Device: Onyx Boox M90	Here is the new chapter of the story. It just died: it shows the welcome screen, empty start bar and that is it. I live in Netherlands and the device was bought in US. Does anybody know if it is possible by any chance to have it fixed somewhere in Europe?

08-02-2011, 07:06 AM	#5
Zetmolm Guru Posts: 615 Karma: 2362786 Join Date: Jan 2010 Device: PocketBook Verse Pro Colour	Digitest in Germany is the European service partner for Onyx. See digitest.de (I had my Onyx Boox 60 repaired there; good service. They even gave me status updates in Dutch.)

08-02-2011, 07:09 AM	#6
bkammerer Junior Member Posts: 8 Karma: 10 Join Date: Aug 2011 Location: Tilburg, Netherlands Device: Onyx Boox M90	Bedankt! I will contact them and ask them about the procedure. Thanks

08-02-2011, 08:22 AM	#8
bkammerer Junior Member Posts: 8 Karma: 10 Join Date: Aug 2011 Location: Tilburg, Netherlands Device: Onyx Boox M90	Thanks mate, I hope I will manage to start it for installing updates

08-02-2011, 11:25 AM	#9
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Sounds like your battery died. Mine died yesterday as well. A few hours of charging on the wall charger should revive it.

08-02-2011, 12:55 PM	#10
bkammerer Junior Member Posts: 8 Karma: 10 Join Date: Aug 2011 Location: Tilburg, Netherlands Device: Onyx Boox M90	Set for 3 hours charging. Will see what happens afterwards. Thanks for your help

08-02-2011, 03:58 PM	#11
Dulin's Books Wizard Posts: 2,806 Karma: 13500000 Join Date: Nov 2009 Location: Portland, OR Device: Boox PB360 etc etc etc	leave it charge for 3-6 hours. just plug it in in the morning and walk away. come back to it after dinner.

08-02-2011, 09:25 PM	#13
Dulin's Books Wizard Posts: 2,806 Karma: 13500000 Join Date: Nov 2009 Location: Portland, OR Device: Boox PB360 etc etc etc	here is a link to the new update. I just got it myself less than half an hour ago

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08-03-2011, 02:44 AM	#14
bkammerer Junior Member Posts: 8 Karma: 10 Join Date: Aug 2011 Location: Tilburg, Netherlands Device: Onyx Boox M90	Well, it 'officially' died on my hands this morning. Does not react to anything. The seller (onyxboox.com) told me that the problem is in the firmware and I needed to install the new one (1.6.0) to fix all the bugs. But I can't start the whole update process when the device is dead. Hopefully Germans will fix it Big thanks to everybody for your time and support