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Old 05-01-2011, 02:34 AM   #1
icewaters
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something wrong with my kindle3's keys!
the problem like this:
when you press the HOME key to back to the home screen, the inputbox appears,show "5tdz", and you can not back! and any time you press the key T,D,Z, whatever you are doing with kindle3,it will back to the home screen!
in a word, the function of key HOME is raplaced by key T,D or Z, vice versa.
what can i do?
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Old 05-01-2011, 03:05 AM   #2
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Sounds like a hardware problem. Contact Kindle customer service.
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Old 05-01-2011, 10:59 AM   #3
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ths!!
thank you guys！i accepted your advisement and contacted the cs！
i hope that i am lucky enough not to have a hardware problem, or it would be troublesome to return the kindle.
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Old 05-01-2011, 05:28 PM   #4
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They probably will just replace your Kindle, as they usually do. Did you install any software modifications to your Kindle? If so, which ones?
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Old 05-02-2011, 01:24 AM   #5
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well, i didn't installed any software!
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They probably will just replace your Kindle, as they usually do. Did you install any software modifications to your Kindle? If so, which ones?
my kindle3 got this problem when i received it!
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Old 05-03-2011, 05:19 AM   #6
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thank you guys！i accepted your advisement and contacted the cs！
i hope that i am lucky enough not to have a hardware problem, or it would be troublesome to return the kindle.
Kindle replacement has to be the easiest thing yet. They actually mail you a new kindle w/ a box to mail back the old kindle. You're never w/out a kindle this way, and all your books are ready to re-download from the archive.
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Old 05-03-2011, 05:37 AM   #7
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Originally Posted by djulian View Post
Kindle replacement has to be the easiest thing yet. They actually mail you a new kindle w/ a box to mail back the old kindle. You're never w/out a kindle this way, and all your books are ready to re-download from the archive.
The OP may live in a place where the Kindle isn't officially sold.
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Old 05-03-2011, 08:21 AM   #8
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Thanks!
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Originally Posted by djulian View Post
Kindle replacement has to be the easiest thing yet. They actually mail you a new kindle w/ a box to mail back the old kindle. You're never w/out a kindle this way, and all your books are ready to re-download from the archive.
I've contacted CS with e-mail but they insisted in direct phone contact. What should I tell to them?
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Old 05-03-2011, 08:26 AM   #9
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What's OP? Please tell me more about that, thanks!
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The OP may live in a place where the Kindle isn't officially sold.
What's OP? Please tell me more about that, thanks!
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Old 05-03-2011, 09:04 AM   #10
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"original poster".
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Old 05-03-2011, 12:14 PM   #11
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Cool yes
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I've contacted CS with e-mail but they insisted in direct phone contact. What should I tell to them?
tell them yes
--
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Old 05-03-2011, 01:32 PM   #12
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The OP may live in a place where the Kindle isn't officially sold.
Ah. Apologies.
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Old 05-04-2011, 01:10 AM   #13
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Yes!
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The OP may live in a place where the Kindle isn't officially sold.
Unfortunately , you are right! I live in china . It is hard for me to imagine that something like replacement will happen in Amazon, company win its good reputation in china by products with high quality.
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Old 05-04-2011, 04:02 PM   #14
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Try restarting the Kindle, by either

-- going through the menu (Menu button -> Settings -> Menu button - Restart)
-- holding the slider switch for 15 - 40+ seconds until the Kindle reboots.
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Old 05-05-2011, 12:33 AM   #15
icewaters
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Thanks! I tried, but it doesn't work.
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Originally Posted by pidgeon92 View Post
Try restarting the Kindle, by either

-- going through the menu (Menu button -> Settings -> Menu button - Restart)
-- holding the slider switch for 15 - 40 seconds until the Kindle reboots.
And one more problem : I"ve updated the system to 3.1, but even reseted to factory defaults , the system never come back to the early version in the brand-new kindle3. Why?
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