How to find a the SN on a dead kindle 3

maskman · 03-02-2011, 12:03 PM

Hi,

My kindle has a dead display. When I try to return it to Amazon. They tell me they need the SN to complete the return process. However, I bought it from staples and I have thrown away the receipt and case when I move to my new apartment. I always use USB to transfer files to this device and never register this device on amazon.

Because the display is not working, I wonder if I could use USB cable to find it out. More specifically, which file has the SN on record?

Thank you very much! I really appreciate your help.

NiLuJe · 03-02-2011, 01:21 PM

AFAIR, it's exported in the appropriate place per the USB protocol (iSerial field in the device descriptor). I have zero experience with Windows/OS X's USB stack, so I can't tell you how to find it on these OS, but under Linux, it's a piece of cake (lsusb -v among other things).

Sir Alex · 03-02-2011, 01:52 PM

@maskman
You can find serial in Device Manager. Connect Kindle and open device manager, search for "USB controllers" group, and than find "USB mass storage" or like it. Open it and go to third tab. You can now select USB parameters and view it values. Look for first value like "USB\VID_1949..." at the end of this string you'll find Serial number.

See screenshoot, it's in Russian, but I think it will help you:
http://clip2net.com/s/O2Om

03-02-2011, 12:03 PM	#1
maskman Junior Member Posts: 1 Karma: 10 Join Date: Mar 2011 Device: Kindle 3 wifi+3G	How to find a the SN on a dead kindle 3 Hi, My kindle has a dead display. When I try to return it to Amazon. They tell me they need the SN to complete the return process. However, I bought it from staples and I have thrown away the receipt and case when I move to my new apartment. I always use USB to transfer files to this device and never register this device on amazon. Because the display is not working, I wonder if I could use USB cable to find it out. More specifically, which file has the SN on record? Thank you very much! I really appreciate your help.

03-02-2011, 01:52 PM	#3
Sir Alex Groupie Posts: 157 Karma: 1777 Join Date: Sep 2010 Location: Minsk, Belarus Device: Kindle 4	@maskman You can find serial in Device Manager. Connect Kindle and open device manager, search for "USB controllers" group, and than find "USB mass storage" or like it. Open it and go to third tab. You can now select USB parameters and view it values. Look for first value like "USB\VID_1949..." at the end of this string you'll find Serial number. See screenshoot, it's in Russian, but I think it will help you: http://clip2net.com/s/O2Om Last edited by Sir Alex; 03-02-2011 at 02:03 PM. Reason: added screenshoot

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Dead Kindle	TallMomof2	Amazon Kindle	37	11-22-2011 11:25 AM
HELP! My Kindle DX Dead	hata1234	Amazon Kindle	1	08-30-2010 01:55 PM
Kindle 2 dead	twister	Amazon Kindle	10	04-07-2010 02:57 AM
Is my Kindle DX dead?!?!	Over	Amazon Kindle	5	01-28-2010 03:45 PM
Dead Kindle, not quite DOA	polygonhell	Amazon Kindle	1	04-24-2008 07:58 PM

03-02-2011, 01:21 PM	#2
NiLuJe BLAM! Posts: 13,506 Karma: 26047202 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	AFAIR, it's exported in the appropriate place per the USB protocol (iSerial field in the device descriptor). I have zero experience with Windows/OS X's USB stack, so I can't tell you how to find it on these OS, but under Linux, it's a piece of cake (lsusb -v among other things).

Advert