PRS-300 Syncing freezes after a few titles

penorwood · 02-04-2010, 03:55 PM

Hello,

I have noticed that when I plug my prs-300 into my laptop and sync content that it will only add new additions but stop syncing anything older. It just runs until I cancel the sync. This happened before and I was able to solve the issue by doing a soft reset. It worked for a few days. Now the problem is happening again and even a soft reset won't solve it.

If I sync on another computer it works just fine but the computer it has troubles on is my primary computer and I'd sure like to get it working.

I guess I should add that the software is the Sony Reader software.

Any ideas? It is not a major problem since it will add new additions but won't sync older one.

Ladylynn · 02-04-2010, 10:33 PM

This may not help, but I thought I'd throw this out there. I had a somewhat similar situation with my 600, where it would hang up during sync. I found a solution somewhere on this forum (I don't remember where, so I can't credit the angel who solved my problem) that fixed my problem. Maybe it'll work for you. Here's what I did.

I opened my Sony Reader Library software without my eReader connected. In the left-side panel, I clicked "Books" under "Library" so that the books I've imported showed in the right-side panel. This next part might take a while if you have a lot of books -- I double clicked each book I have to preview them (or right-clicked and clicked preview), until I came to a book the software couldn't find. I deleted that book, re-connected my eReader, and everything synced up just fine. Afterward, I re-added the book I deleted and synced again. I haven't had a problem since.

I have a friend who recently got a 300 (I think) who had the same issue. The fix worked for her, too.

Good luck!

penorwood · 02-04-2010, 11:06 PM

Quote:

Originally Posted by Ladylynn

I opened my Sony Reader Library software without my eReader connected. In the left-side panel, I clicked "Books" under "Library" so that the books I've imported showed in the right-side panel. This next part might take a while if you have a lot of books -- I double clicked each book I have to preview them (or right-clicked and clicked preview), until I came to a book the software couldn't find. I deleted that book, re-connected my eReader, and everything synced up just fine. Afterward, I re-added the book I deleted and synced again. I haven't had a problem since.

Thanks for the suggestion. I previewed every book in my library (both on my computer and the reader) and the problem still seems to persist.

Any other suggestions anyone?

penorwood · 02-04-2010, 11:09 PM

UPDATE: I noticed it seems to stop syncing on the same title so I deleted the title thinking it might work ... no dice.

mikemck · 02-05-2010, 02:23 AM

The exact same thing happened to me when I first started using my 300, and it seems like a common occurrence with Sony software. I don't even use the sync function. I just drag books from my library onto the reader. Honestly, I wouldn't sweat it too much.

Paul58 · 02-05-2010, 08:16 AM

Have you guys tried Calibre? I use it almost exclusively now and have had no problems!

Ladylynn · 02-05-2010, 09:48 AM

Quote:

Originally Posted by penorwood

UPDATE: I noticed it seems to stop syncing on the same title so I deleted the title thinking it might work ... no dice.

When I had my problem, I tried that too. It turned out the book it was hanging on was not the one causing the problem. I know you said your preview feature had no trouble finding all your books, but I wanted to comment on this anyway.

Sorry the fix didn't work!

penorwood · 02-05-2010, 11:47 AM

Quote:

Originally Posted by Paul58

Have you guys tried Calibre? I use it almost exclusively now and have had no problems!

I have used calibre and it works good. But if I want to use the Sony store I need to use the Sony Reader software. Can calibre be used to import drm files to the reader?

penorwood · 02-05-2010, 11:50 AM

Quote:

Originally Posted by Ladylynn

Sorry the fix didn't work!

It was a good suggestion and it might help someone else!

I am just wondering why it works well on one computer but not the other?

I wonder if I delete all the files on one computer and re-sync if this will fix the problem ... hmmm

penorwood · 02-05-2010, 12:10 PM

UPDATE: I solved the problem. I deleted all the titles from the computer then re-transferred them from my reader to the computer and now sync works perfectly. There must have been a corrupt file somewhere that was causing the hangup. It would be nice if Sony would have some sort of log where you can see what exactly is going on ...

Paul58 · 02-05-2010, 02:46 PM

Quote:

Originally Posted by penorwood

I have used calibre and it works good. But if I want to use the Sony store I need to use the Sony Reader software. Can calibre be used to import drm files to the reader?

I just use the sony software to connect to the Sony store and download ebooks. I then import them into Calibre using the Add Book button (furthest left hand button).

Calibre has no problem handing the transfer of DRM ebooks, you just can't convert them to a different format.

02-04-2010, 03:55 PM	#1
penorwood Junior Member Posts: 6 Karma: 10 Join Date: Jan 2010 Device: PRS-300	Syncing freezes after a few titles Hello, I have noticed that when I plug my prs-300 into my laptop and sync content that it will only add new additions but stop syncing anything older. It just runs until I cancel the sync. This happened before and I was able to solve the issue by doing a soft reset. It worked for a few days. Now the problem is happening again and even a soft reset won't solve it. If I sync on another computer it works just fine but the computer it has troubles on is my primary computer and I'd sure like to get it working. I guess I should add that the software is the Sony Reader software. Any ideas? It is not a major problem since it will add new additions but won't sync older one.

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02-04-2010, 10:33 PM	#2
Ladylynn Shoulda known better... Posts: 25 Karma: 32 Join Date: Jan 2010 Device: Sony PRS-600	This may not help, but I thought I'd throw this out there. I had a somewhat similar situation with my 600, where it would hang up during sync. I found a solution somewhere on this forum (I don't remember where, so I can't credit the angel who solved my problem) that fixed my problem. Maybe it'll work for you. Here's what I did. I opened my Sony Reader Library software without my eReader connected. In the left-side panel, I clicked "Books" under "Library" so that the books I've imported showed in the right-side panel. This next part might take a while if you have a lot of books -- I double clicked each book I have to preview them (or right-clicked and clicked preview), until I came to a book the software couldn't find. I deleted that book, re-connected my eReader, and everything synced up just fine. Afterward, I re-added the book I deleted and synced again. I haven't had a problem since. I have a friend who recently got a 300 (I think) who had the same issue. The fix worked for her, too. Good luck!

02-04-2010, 11:09 PM	#4
penorwood Junior Member Posts: 6 Karma: 10 Join Date: Jan 2010 Device: PRS-300	UPDATE: I noticed it seems to stop syncing on the same title so I deleted the title thinking it might work ... no dice.

02-05-2010, 02:23 AM	#5
mikemck Enthusiast Posts: 27 Karma: 112976 Join Date: Jan 2010 Location: British Columbia, Canada Device: Kindle, Sony PRS 300, IPod Touch (Stanza)	The exact same thing happened to me when I first started using my 300, and it seems like a common occurrence with Sony software. I don't even use the sync function. I just drag books from my library onto the reader. Honestly, I wouldn't sweat it too much.

02-05-2010, 08:16 AM	#6
Paul58 A Reader with no Reader.. Posts: 56 Karma: 88 Join Date: Dec 2009 Location: Atlanta, GA Device: Sony Pocket Edition, B&N Nook	Have you guys tried Calibre? I use it almost exclusively now and have had no problems!

02-05-2010, 12:10 PM	#10
penorwood Junior Member Posts: 6 Karma: 10 Join Date: Jan 2010 Device: PRS-300	UPDATE: I solved the problem. I deleted all the titles from the computer then re-transferred them from my reader to the computer and now sync works perfectly. There must have been a corrupt file somewhere that was causing the hangup. It would be nice if Sony would have some sort of log where you can see what exactly is going on ...

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