Sage Sage bricked

bearymore · 12-01-2023, 09:14 AM

My Sage is bricked. I opened the sleep cover and rather than seeing my book open, I saw the book cover with a series of fine black lines crisscrossing it. I tried turning the Sage off and rebooting with the power button; I tried the manual reset procedure; I charged it overnight and tried the manual reset procedure again several times with no luck. On occasion, the back light will come on or the little white LED will blink. At one point about 1/3 of the screen was overwritten with plain white, but with some lines still in it. There is no sign of physical damage and the Sage was in the Kobo sleep cover on my bed. The only thing I can think is that someone laid on it and broke something internally, but this has happened many times before with no damage. Is there anything I can do or is it a write of?

Quoth · 12-01-2023, 09:48 AM

Sounds like back (substrate) of the eink panel is cracked. Unlike an LCD phone or small LCD tablet it's not worth trying to replace the panel.

Cootey · 12-02-2023, 02:57 AM

Quote:

Originally Posted by bearymore

My Sage is bricked. I opened the sleep cover and rather than seeing my book open, I saw the book cover with a series of fine black lines crisscrossing it. I tried turning the Sage off and rebooting with the power button; I tried the manual reset procedure; I charged it overnight and tried the manual reset procedure again several times with no luck. On occasion, the back light will come on or the little white LED will blink. At one point about 1/3 of the screen was overwritten with plain white, but with some lines still in it. There is no sign of physical damage and the Sage was in the Kobo sleep cover on my bed. The only thing I can think is that someone laid on it and broke something internally, but this has happened many times before with no damage. Is there anything I can do or is it a write of?

People lay on your electronics regularly? 😱

I agree with Quoth. It sounds like the eInk display is damaged. If you’re crafty, you could look for a bricked Sage with a good screen on eBay and try to repair your unit, but these devices are mass assembled in a way that makes repair work incredibly difficult.

bearymore · 12-02-2023, 12:25 PM

That's what I thought. Now my quandary is whether just to revert to my old Aura One and wait to see what new Kobos are in store, get a new Sage, or look into color ereaders. I'm inclined to go back to the Aura One, but the screen seems so much less responsive than the Sage's.

Aleron Ives · 12-02-2023, 04:19 PM

Kobo filed paperwork for a new model, but we don't know if it's going to be a Sage 2E, Nia 2E, or something else. Since you have an Aura to use in the meantime, I'd wait until the product announcement before deciding, if I were you.

bearymore · 12-02-2023, 05:08 PM

Quote:

Originally Posted by Aleron Ives

Kobo filed paperwork for a new model, but we don't know if it's going to be a Sage 2E, Nia 2E, or something else. Since you have an Aura to use in the meantime, I'd wait until the product announcement before deciding, if I were you.

Good to know. I think I'll stick with my Aura for now.

HarryEngineer · 12-11-2023, 07:31 PM

Is it definitely a hardware problem? bricking usually implies a irreversible software change.
if its software, it may not be bricked. maybe repairable

DNSB · 12-11-2023, 08:08 PM

Quote:

Originally Posted by HarryEngineer

Is it definitely a hardware problem? bricking usually implies a irreversible software change.
if its software, it may not be bricked. maybe repairable

The issue with the Sage is that unlike most of Kobo ereaders, the internal storage is fixed so you can't re-image it.

LDB · 12-30-2023, 01:34 PM

Be sure to not leave it on the bed in the future? And the new Kobo will be a Sage update/upgrade. I know this because I just ordered a Sage Thursday.

bearymore · 12-30-2023, 05:24 PM

Quote:

Originally Posted by LDB

Be sure to not leave it on the bed in the future? And the new Kobo will be a Sage update/upgrade. I know this because I just ordered a Sage Thursday.

What has been updated?

Sirtel · 12-30-2023, 05:28 PM

Quote:

Originally Posted by bearymore

What has been updated?

No one knows, as it has not been released yet. And of course it may not be a new Sage, but another model.

John F · 12-30-2023, 05:43 PM

Quote:

Originally Posted by LDB

Be sure to not leave it on the bed in the future? And the new Kobo will be a Sage update/upgrade. I know this because I just ordered a Sage Thursday.

Quote:

Originally Posted by bearymore

What has been updated?

Cue ZodWallop for a meme.

Quoth · 12-30-2023, 06:04 PM

Quote:

Originally Posted by LDB

Be sure to not leave it on the bed in the future? And the new Kobo will be a Sage update/upgrade. I know this because I just ordered a Sage Thursday.

Fortunately the Universe doesn't work like that, even if sometimes it seems so.

LDB · 12-30-2023, 06:43 PM

Quote:

Originally Posted by bearymore

What has been updated?

No clue. I just figure if there is a new one that's what it will be a few weeks after I bought mine.

kyrilson · 12-30-2023, 08:17 PM

I’m hoping for a new Sage. I’ve wanted a Sage for awhile, but the horror stories about battery life and terrible buttons has kept me from getting it. Hoping a newer one will have those bugs worked out.

12-01-2023, 09:14 AM	#1
bearymore Zealot Posts: 103 Karma: 39270 Join Date: May 2010 Device: Kobo Aura One	Sage bricked My Sage is bricked. I opened the sleep cover and rather than seeing my book open, I saw the book cover with a series of fine black lines crisscrossing it. I tried turning the Sage off and rebooting with the power button; I tried the manual reset procedure; I charged it overnight and tried the manual reset procedure again several times with no luck. On occasion, the back light will come on or the little white LED will blink. At one point about 1/3 of the screen was overwritten with plain white, but with some lines still in it. There is no sign of physical damage and the Sage was in the Kobo sleep cover on my bed. The only thing I can think is that someone laid on it and broke something internally, but this has happened many times before with no damage. Is there anything I can do or is it a write of?

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12-01-2023, 09:48 AM	#2
Quoth the rook, bossing Never. Posts: 11,532 Karma: 87454321 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper11	Sounds like back (substrate) of the eink panel is cracked. Unlike an LCD phone or small LCD tablet it's not worth trying to replace the panel.

12-02-2023, 12:25 PM	#4
bearymore Zealot Posts: 103 Karma: 39270 Join Date: May 2010 Device: Kobo Aura One	That's what I thought. Now my quandary is whether just to revert to my old Aura One and wait to see what new Kobos are in store, get a new Sage, or look into color ereaders. I'm inclined to go back to the Aura One, but the screen seems so much less responsive than the Sage's.

12-02-2023, 04:19 PM	#5
Aleron Ives Wizard Posts: 1,142 Karma: 13621998 Join Date: Sep 2022 Device: Kobo Libra 2	Kobo filed paperwork for a new model, but we don't know if it's going to be a Sage 2E, Nia 2E, or something else. Since you have an Aura to use in the meantime, I'd wait until the product announcement before deciding, if I were you.

12-11-2023, 07:31 PM	#7
HarryEngineer Enthusiast Posts: 28 Karma: 9144 Join Date: Dec 2023 Device: supernote	Is it definitely a hardware problem? bricking usually implies a irreversible software change. if its software, it may not be bricked. maybe repairable

12-30-2023, 01:34 PM	#9
LDB Baker Street Irregular Posts: 445 Karma: 9920853 Join Date: Aug 2008 Location: Houston suburb Device: Oasis 3, PaperWhite 5, Aura One, Glowlight Plus, Scribe, Sage	Be sure to not leave it on the bed in the future? And the new Kobo will be a Sage update/upgrade. I know this because I just ordered a Sage Thursday.

12-30-2023, 08:17 PM	#15
kyrilson Fanatic Posts: 539 Karma: 13511506 Join Date: Apr 2013 Location: Cleveland, OH Device: Voyage, Oasis, Kobo Glo HD,iPad Pro, Sony 350 and T2	I’m hoping for a new Sage. I’ve wanted a Sage for awhile, but the horror stories about battery life and terrible buttons has kept me from getting it. Hoping a newer one will have those bugs worked out.

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