Can't Complete Buying Book

sean1966 · 05-18-2020, 11:17 AM

When I try to buy a book from the Kobo site the website won't fully load the page that allows me to pay for it. It seems to only happen on my home PC. I contacted Kobo and they seem a little stumped, but say they can fix it they just need about an hour to do it and they were in the middle of heavy call volume when I had them on the phone. I was wondering if anyone on here had an easier fix. I was going to re-install the Kobo desktop but now I don't think that will do it.

Calenorn · 05-18-2020, 11:29 AM

Heavy call volume might indicate that the problem is on their end and affecting lots of customers.

Shopaholic · 05-18-2020, 09:25 PM

Everything has high call volumes now. With more people staying home they’re doing more things at home. Buying readers or books would be one of those things.

I don’t think the high call volume is at all indicative that it’s a Kobo problem.

ps67 · 05-19-2020, 12:25 AM

What happens if You try to buy the book from Your Kobo device?

05-18-2020, 11:17 AM	#1
sean1966 Junior Member Posts: 2 Karma: 10 Join Date: Mar 2017 Device: kobo	Can't Complete Buying Book When I try to buy a book from the Kobo site the website won't fully load the page that allows me to pay for it. It seems to only happen on my home PC. I contacted Kobo and they seem a little stumped, but say they can fix it they just need about an hour to do it and they were in the middle of heavy call volume when I had them on the phone. I was wondering if anyone on here had an easier fix. I was going to re-install the Kobo desktop but now I don't think that will do it.

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05-18-2020, 11:29 AM	#2
Calenorn Brash Fumbler Posts: 1,203 Karma: 9224939 Join Date: May 2013 Device: NST, Kobo Mini	Heavy call volume might indicate that the problem is on their end and affecting lots of customers.

05-18-2020, 09:25 PM	#3
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1812695 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	Everything has high call volumes now. With more people staying home they’re doing more things at home. Buying readers or books would be one of those things. I don’t think the high call volume is at all indicative that it’s a Kobo problem.

05-19-2020, 12:25 AM	#4
ps67 Guru Posts: 755 Karma: 7025494 Join Date: Aug 2017 Location: Italy Device: Kindle Paperwhite, Kobo Elipsa, Pocketbook Inkpad 4, Inkpad Color	What happens if You try to buy the book from Your Kobo device?

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