Calibre not recognizing Kindle Fire HD 7 (2019 generation)

[bunkie68]

I got a new Kindle recently - Fire HD 7 (2019 generation). I also installed Calibre on a new computer. I was able to connect my old Kindle (from 2012) just fine, so I figured getting the new one hooked up would be a breeze. Not so. I went through all the steps in the "device not detected" thread. Nothing helped there - my computer recognizes the Kindle, the plugin is installed, I'm not using Linux. So I ran the device debug, and here is the output:

Spoiler:

calibre 3.44 embedded-python: True is64bit: False
Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.18362')
Python 2.7.15+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 6, 3)
USB devices on system:
(USBDevice(vendor_id=0xa5c product_id=0x5800 bcd=0x101 devid=usb\vid_0a5c&pid_5800&rev_0101&mi_01 devinst=1),
USBDevice(vendor_id=0xa5c product_id=0x5800 bcd=0x101 devid=usb\vid_0a5c&pid_5800&rev_0101&mi_00 devinst=2),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=3),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c26&rev0004 devinst=4),
USBDevice(vendor_id=0xa5c product_id=0x5800 bcd=0x101 devid=usb\vid_0a5c&pid_5800&rev_0101 devinst=5),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c2d&rev0004 devinst=6),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=7),
USBDevice(vendor_id=0x413c product_id=0x8187 bcd=0x517 devid=usb\vid_413c&pid_8187&rev_0517 devinst=8),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0c31&rev_???? devinst=9))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0c31#g0w116089176f25r#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0c31#g0w116089176f25r#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W116089176F25R',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{7545F38D-7DE4-11E9-9950-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}], '{877A4C3B-5C8F-436C-B963-4E3985AD4B36}': [{'broadcast': u'192.168.1.108', 'netmask': u'255.255.255.255', 'addr': u'192.168.1.108'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Thanks for any help!

[Bookstooge]

What kind of device did you set it up to be recognized as in windows?

[kovidgoyal]

That device is reporting it has no storage available, which is why calibre refuses to connect to it.
2 This can usually be fixed by rebooting both the device and the computer. Also sometimes faulty/failing
3 SD cards cause it. If you have an SD card in the device, try removing it.

[bunkie68]

Originally Posted by kovidgoyal

That device is reporting it has no storage available, which is why calibre refuses to connect to it.
2 This can usually be fixed by rebooting both the device and the computer. Also sometimes faulty/failing
3 SD cards cause it. If you have an SD card in the device, try removing it.

I don't yet have an SD card in the device, but I can try rebooting it. I did reboot the computer, to no avail. I'll reboot my Kindle when I'm home and see if that helps. Thanks!

[bunkie68]

Originally Posted by Bookstooge

What kind of device did you set it up to be recognized as in windows?

It shows up on my list of devices as Fire.

[Barbara1955]

When you plug it in to the PC do you get Any messages on the Fire?

Also look in Your Hardware on your PC Is there a yellow triangle beside the kindle ...in the Control Panel?

[theducks]

Originally Posted by bunkie68

It shows up on my list of devices as Fire.

The name will just be the first device that USED that driver

You is good to go