Aura One loose USB

tschucha · 08-30-2018, 06:38 PM

Having problems with my Aura One. When plugging in the charger to recharge the battery it doesn't like to stay connected. I suspect a worn out usb port as it happens no matter what cable I use.

I have heard rumors that Kobo will be releasing a new 7.8" reader later this year and if that is going to be the case I'll hold on until this is available. In the mean time I'd like to know if anyone else has had a similar USB problem and if they were able to resolve it.

Cootey · 08-30-2018, 07:26 PM

I just posted about this very same problem in another thread. Getting it repaired locally would cost $79.99. If it was *my* KA1, I'd plunk down the change, but it's for my daughter. I have no guarantee she won't just break it again. Or at least I thought she broke it. Maybe it's a design flaw. The tech who appraised her KA1 said that the USB port was loose.

tschucha · 08-30-2018, 07:43 PM

Quote:

Originally Posted by Cootey

I just posted about this very same problem in another thread. Getting it repaired locally would cost $79.99. If it was *my* KA1, I'd plunk down the change, but it's for my daughter. I have no guarantee she won't just break it again. Or at least I thought she broke it. Maybe it's a design flaw. The tech who appraised her KA1 said that the USB port was loose.

Thanks Cootey. I can jiggle the thing back and forth and eventually get it to connect. For $80 I'll hold on till the next version comes out or it craps out completely.

higgs · 09-03-2018, 06:25 AM

Quote:

Originally Posted by tschucha

Thanks Cootey. I can jiggle the thing back and forth and eventually get it to connect. For $80 I'll hold on till the next version comes out or it craps out completely.

Try cleaning the micro usb port on the device. I had the same issue with a phone and this helped.

Do a google search for how to clean a micro usb port.

crankypants · 09-06-2018, 01:16 PM

1. You might have a dirty pin on the micro-USB port. Try cleaning it very carefully.
2. You might have a damaged pin on the micro-USB port.
3. The micro-USB port might have disconnected a pin from the circuit board. I had this happen once to a powerbank with a USB A port.

TuxGirl · 09-07-2018, 10:38 AM

Have you tried a brand new usb cord?

I have issues transferring books to my Kobo, and most of the cords seem to wiggle like crazy when I plug them in. I did not have a single cord that worked correctly with the Kobo... (And I had around 20 cords I tried, all of which worked fine with other devices).

Well, I decided to get a brand new cord... Never been used in anything... and what do you know... The brand new cord fits snugly and works perfectly. And has now been marked as the "Kobo cord", to only be used with the Kobo, and nobody can touch it for anything else...

Readirect · 09-08-2018, 11:36 AM

I had the same problem with my KA1 but I've also had it with a Kindle Voyage as well.

USB connections seem inherently fragile

stumped · 09-08-2018, 02:13 PM

Quote:

Originally Posted by TuxGirl

Have you tried a brand new usb cord?

I have issues transferring books to my Kobo, and most of the cords seem to wiggle like crazy when I plug them in. I did not have a single cord that worked correctly with the Kobo... (And I had around 20 cords I tried, all of which worked fine with other devices).

Well, I decided to get a brand new cord... Never been used in anything... and what do you know... The brand new cord fits snugly and works perfectly. And has now been marked as the "Kobo cord", to only be used with the Kobo, and nobody can touch it for anything else...

I second that. Not all usb cables have the same thickness at the actual bit that s!ots into the device. So for a given device, one cable can be loose and a different one can be snug. Not a kobo specific issue either. I don't buy super expensive cables so I bin anything that seems unreliable. As well as the thickness issue there is sometimes an issue of how far into the port will the cable go. I once had a kobo tablet which did not play nice with some cables because they would not slide in deeply enough

I can't speak to specific brands as no cable makers seem to actually print any branding onto the cable. So once you have a drawer full it is hard to know the origin of each one. Amazon sell allegedly fast cables to Go with their fast chargers, but it is a plain black sheath. No go fast stripes or clues as to it being super fast and super expensive, and I strongly suspect it's a marketing con

08-30-2018, 06:38 PM	#1
tschucha Zealot Posts: 147 Karma: 52546 Join Date: Oct 2010 Device: Kobo Sage	Aura One loose USB Having problems with my Aura One. When plugging in the charger to recharge the battery it doesn't like to stay connected. I suspect a worn out usb port as it happens no matter what cable I use. I have heard rumors that Kobo will be releasing a new 7.8" reader later this year and if that is going to be the case I'll hold on until this is available. In the mean time I'd like to know if anyone else has had a similar USB problem and if they were able to resolve it.

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08-30-2018, 07:26 PM	#2
Cootey Absentminded Reader Posts: 1,315 Karma: 7387565 Join Date: Apr 2017 Device: Kobo Mini, Libra Colour & Elipsa; Kindle Paperwhite 3 & 4; iOS apps	I just posted about this very same problem in another thread. Getting it repaired locally would cost $79.99. If it was my KA1, I'd plunk down the change, but it's for my daughter. I have no guarantee she won't just break it again. Or at least I thought she broke it. Maybe it's a design flaw. The tech who appraised her KA1 said that the USB port was loose.

09-06-2018, 01:16 PM	#5
crankypants Hmm. Posts: 124 Karma: 2016606 Join Date: Oct 2015 Device: Android 4.2 Google Play Reader	1. You might have a dirty pin on the micro-USB port. Try cleaning it very carefully. 2. You might have a damaged pin on the micro-USB port. 3. The micro-USB port might have disconnected a pin from the circuit board. I had this happen once to a powerbank with a USB A port.

09-07-2018, 10:38 AM	#6
TuxGirl Groupie Posts: 179 Karma: 141378 Join Date: Sep 2009 Device: kindle	Have you tried a brand new usb cord? I have issues transferring books to my Kobo, and most of the cords seem to wiggle like crazy when I plug them in. I did not have a single cord that worked correctly with the Kobo... (And I had around 20 cords I tried, all of which worked fine with other devices). Well, I decided to get a brand new cord... Never been used in anything... and what do you know... The brand new cord fits snugly and works perfectly. And has now been marked as the "Kobo cord", to only be used with the Kobo, and nobody can touch it for anything else...

09-08-2018, 11:36 AM	#7
Readirect Zealot Posts: 134 Karma: 20456 Join Date: Apr 2014 Device: KPW1	I had the same problem with my KA1 but I've also had it with a Kindle Voyage as well. USB connections seem inherently fragile

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