Troubleshooting PW2 light does not turn on after waking up.

guven · 07-11-2016, 09:34 AM

Hi there,

My PW2 does it every once in a while and I suppose it started after updating 5.6.x.

Basically, I wake it up, book I am reading comes on the screen but backlight is off. So I send it to sleep and wake up again to sort it out. Is it normal?

Cinisajoy · 07-11-2016, 09:54 AM

When is the last time you charged it?

Though you might try a restart. Either go to the menu and click restart or hold the power button about 40 seconds.
That usually helps.
Oh cover or no cover?

pendragginp · 07-11-2016, 09:56 AM

My P3 does that once in awhile. I just figured it was the normal infrequent glitchiness we can expect from things. Does your P2 do that often?

IFixKindles · 07-11-2016, 09:58 AM

Quote:

Originally Posted by guven

Basically, I wake it up, book I am reading comes on the screen but backlight is off. So I send it to sleep and wake up again to sort it out. Is it normal?

I've got a PW1 that has been doing the same thing. I just hit brightness up to a higher level which switches light on then reset it where I want it.

Mine is in a magnetic leather cover.

Running 5.6.1.1

I'll monitor it better to see if there is any pattern to when it wakes with light on vs light off.

guven · 07-11-2016, 11:55 AM

Quote:

Originally Posted by Cinisajoy

When is the last time you charged it?

Though you might try a restart. Either go to the menu and click restart or hold the power button about 40 seconds.
That usually helps.
Oh cover or no cover?

I updated firmware couple of times after noticing it, I am using a magnetic cover as well.

I am reading everyday, around 3 times a day, it happens maybe once a fortnight. I tried pushing sleep/wake up button many times if I can catch it when it happens to no avail. So there is no pattern

At least I am not the only one, perhaps it has always been this way but I did not notice since I had kept light lower.

Cinisajoy · 07-11-2016, 03:44 PM

Restart. That might help.

melovesflying · 07-11-2016, 07:02 PM

Happens to my PW3 as well. Often when I open my sleep cover. It's either the light stays on (I take a peek without lifting the cover) or the light won't turn on.

Gronk · 07-11-2016, 07:21 PM

My PW2 does it daily. I'll try a restart.

dordale · 07-11-2016, 07:49 PM

Happens to me on my PW2 as well. At first I was very concerned, but either closing and reopening the sleep cover or as IFixKindles posted--adjusting the brightness will turn the light on as well. It's happened ever since I bought my PW2--which was quite a few years ago now. Only happens once in a while, but seems to happen more when I have my Kindle in cheaper covers (as opposed to the official Amazon cover).

I'm pretty sure I've had this happen with my Voyage once or twice as well--no where near the frequency of the PW2, though.

HarryT · 07-12-2016, 04:58 PM

It happened occasionally with my PW2. It's never happened with my Voyage. When it does happen, a restart will sort it out.

NullNix · 07-13-2016, 08:50 AM

Quote:

Originally Posted by HarryT

It happened occasionally with my PW2. It's never happened with my Voyage. When it does happen, a restart will sort it out.

It happened with my PW1 fairly routinely (usually losing track of the light state on turning it off or closing the cover, whereupon only a reboot would turn the light off in future, but sometimes failing in the other direction) until I upgraded to firmware 5.6.x. It looks like they fixed it to me.

barryem · 07-13-2016, 06:48 PM

I have all 3 models of the Paperwhite and a Voyage and they all do that every now and then. Not very often. Not even every week. I'm not sure it's even once a month. But it happens to all of them.

I mostly use them with covers so most of the time it happens when I open the cover. Usually I can just close the cover and open it again and it's fine. Sometimes I have to use the button to put it to sleep and wake it up and that fixes it.

I think it's happened a time or two when I wasn't using the cover and just woke them up. I don't remember for sure that's happened but I think it has. I've used them a lot without covers in the past so if it did happen it was very rare.

Barry

07-11-2016, 09:34 AM	#1
guven Junior Member Posts: 3 Karma: 2462 Join Date: Jul 2014 Device: KPW2	PW2 light does not turn on after waking up. Hi there, My PW2 does it every once in a while and I suppose it started after updating 5.6.x. Basically, I wake it up, book I am reading comes on the screen but backlight is off. So I send it to sleep and wake up again to sort it out. Is it normal?

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07-11-2016, 09:54 AM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	When is the last time you charged it? Though you might try a restart. Either go to the menu and click restart or hold the power button about 40 seconds. That usually helps. Oh cover or no cover?

07-11-2016, 09:56 AM	#3
pendragginp Guru Posts: 985 Karma: 4567263 Join Date: May 2009 Location: The End Of The Earth Device: Several	My P3 does that once in awhile. I just figured it was the normal infrequent glitchiness we can expect from things. Does your P2 do that often?

07-11-2016, 03:44 PM	#6
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Restart. That might help.

07-11-2016, 07:02 PM	#7
melovesflying Groupie Posts: 186 Karma: 13138 Join Date: Jun 2014 Device: Kindle Paperwhite 3, Kobo Aura, Kobo Glo HD	Happens to my PW3 as well. Often when I open my sleep cover. It's either the light stays on (I take a peek without lifting the cover) or the light won't turn on.

07-11-2016, 07:21 PM	#8
Gronk Zealot Posts: 106 Karma: 500356 Join Date: Apr 2011 Device: Oasis, Voyage, PW2, Sony PRS 950, 350	My PW2 does it daily. I'll try a restart.

07-11-2016, 07:49 PM	#9
dordale Wizard Posts: 1,731 Karma: 3472866 Join Date: Apr 2008 Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma	Happens to me on my PW2 as well. At first I was very concerned, but either closing and reopening the sleep cover or as IFixKindles posted--adjusting the brightness will turn the light on as well. It's happened ever since I bought my PW2--which was quite a few years ago now. Only happens once in a while, but seems to happen more when I have my Kindle in cheaper covers (as opposed to the official Amazon cover). I'm pretty sure I've had this happen with my Voyage once or twice as well--no where near the frequency of the PW2, though.

07-12-2016, 04:58 PM	#10
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It happened occasionally with my PW2. It's never happened with my Voyage. When it does happen, a restart will sort it out.

07-13-2016, 06:48 PM	#12
barryem Wizard Posts: 2,459 Karma: 68781975 Join Date: Oct 2012 Location: Arkansas Device: Paperwhite 4	I have all 3 models of the Paperwhite and a Voyage and they all do that every now and then. Not very often. Not even every week. I'm not sure it's even once a month. But it happens to all of them. I mostly use them with covers so most of the time it happens when I open the cover. Usually I can just close the cover and open it again and it's fine. Sometimes I have to use the button to put it to sleep and wake it up and that fixes it. I think it's happened a time or two when I wasn't using the cover and just woke them up. I don't remember for sure that's happened but I think it has. I've used them a lot without covers in the past so if it did happen it was very rare. Barry

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