Email converted ebook to Kindle failure

Colc · 09-20-2015, 06:20 PM

I have just converted an ebook in Calibre, emailed to my Paperwhite as usual, but received the following email from Amazon in return, I have downloaded about 15 books by this author without problems; any ideas why this has happened now?
This is my first post, if in the wrong area please let me know.

EDIT, just tried the same procedure on a BALDACCI book; failed also, Amazon interference??
Dear Customer,

The following document, sent at 09:45 PM on Sunday, September 20, 2015 GMT could not be delivered to the Kindle you specified:
* Stone Cold - C. J. Box.mobi

The Kindle Personal Document Service can convert and deliver the following types of documents:
Microsoft Word (.doc, .docx)
Rich Text Format (.rtf)
HTML (.htm, .html)
Text (.txt) documents
Archived documents (zip , x-zip) and compressed archived documents
Mobi book

Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png).
Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles.

crysania · 09-20-2015, 09:14 PM

Ran into the same thing today. I have been using Calibre to email to my Fire tablet for years and I've never had Amazon email me refusing to deliver. Hopefully a momentary glitch?

If anyone has any additional info it would be much appreciated!

bastah · 09-21-2015, 09:32 AM

I've been having the exact same problem since yesterday! I just tried again, but I didn't have any luck. I'm hoping it's just a server glitch that they'll be able to easily fix. I've used Calibre for this since 2011, and this is the first issue.

kovidgoyal · 09-21-2015, 10:47 AM

You should contact amazon and inform them of the problem.

markoz · 09-21-2015, 11:02 AM

The same issue.

crysania · 09-21-2015, 11:13 AM

Just chatted with Amazon's customer service and was provided the following response:

Amazon: I am really sorry to inform you that the issue which you are facing, it is a known issue and our technical team is working on it. It will be resolved soon. I would request you to please try it after few hours.

Hopefully we'll be up and running again soon

TeeJay · 09-21-2015, 06:27 PM

The same problem started happening to me today with The New York Times. The problem has not been fixed as of 6:24 p.m. EDST. The email worked fine yesterday.

copyrite · 09-21-2015, 06:32 PM

Send to Kindle ain't working either. And the Amazon representative in chat said:

This is a known issue and we have a master ticket for this.
We are working on that and it will be resolved in 2-3 business days.
All customers are facing the same issue

2-3 days? Seriously?

I sideloaded my MOBI doc.

Colc · 09-21-2015, 06:42 PM

Tried it again a few minutes ago; it worked.

09-20-2015, 06:20 PM	#1
Colc Enthusiast Posts: 38 Karma: 10 Join Date: Sep 2015 Location: Melbourne Device: Kindle Paperwhite	Email converted ebook to Kindle failure I have just converted an ebook in Calibre, emailed to my Paperwhite as usual, but received the following email from Amazon in return, I have downloaded about 15 books by this author without problems; any ideas why this has happened now? This is my first post, if in the wrong area please let me know. EDIT, just tried the same procedure on a BALDACCI book; failed also, Amazon interference?? Dear Customer, The following document, sent at 09:45 PM on Sunday, September 20, 2015 GMT could not be delivered to the Kindle you specified: * Stone Cold - C. J. Box.mobi The Kindle Personal Document Service can convert and deliver the following types of documents: Microsoft Word (.doc, .docx) Rich Text Format (.rtf) HTML (.htm, .html) Text (.txt) documents Archived documents (zip , x-zip) and compressed archived documents Mobi book Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png). Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles. Last edited by Colc; 09-20-2015 at 07:52 PM.

09-20-2015, 09:14 PM	#2
crysania Junior Member Posts: 3 Karma: 10 Join Date: Sep 2015 Device: Kindle Fire HD7	Same problem! Ran into the same thing today. I have been using Calibre to email to my Fire tablet for years and I've never had Amazon email me refusing to deliver. Hopefully a momentary glitch? If anyone has any additional info it would be much appreciated!

09-21-2015, 11:13 AM	#6
crysania Junior Member Posts: 3 Karma: 10 Join Date: Sep 2015 Device: Kindle Fire HD7	Update from Amazon Just chatted with Amazon's customer service and was provided the following response: Amazon: I am really sorry to inform you that the issue which you are facing, it is a known issue and our technical team is working on it. It will be resolved soon. I would request you to please try it after few hours. Hopefully we'll be up and running again soon

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09-21-2015, 09:32 AM	#3
bastah Junior Member Posts: 2 Karma: 10 Join Date: Sep 2015 Device: none	I've been having the exact same problem since yesterday! I just tried again, but I didn't have any luck. I'm hoping it's just a server glitch that they'll be able to easily fix. I've used Calibre for this since 2011, and this is the first issue.

09-21-2015, 10:47 AM	#4
kovidgoyal creator of calibre Posts: 45,324 Karma: 27182818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	You should contact amazon and inform them of the problem.

09-21-2015, 11:02 AM	#5
markoz Junior Member Posts: 6 Karma: 10 Join Date: Dec 2010 Device: none	The same issue.

09-21-2015, 06:27 PM	#7
TeeJay Junior Member Posts: 9 Karma: 10 Join Date: Dec 2010 Device: Kindle	The same problem started happening to me today with The New York Times. The problem has not been fixed as of 6:24 p.m. EDST. The email worked fine yesterday.

09-21-2015, 06:32 PM	#8
copyrite Wizard Posts: 1,837 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: Kindle	Send to Kindle ain't working either. And the Amazon representative in chat said: This is a known issue and we have a master ticket for this. We are working on that and it will be resolved in 2-3 business days. All customers are facing the same issue 2-3 days? Seriously? I sideloaded my MOBI doc.

09-21-2015, 06:42 PM	#9
Colc Enthusiast Posts: 38 Karma: 10 Join Date: Sep 2015 Location: Melbourne Device: Kindle Paperwhite	Tried it again a few minutes ago; it worked.

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