New H2O - Format Disc error with Calibre

Josieb1 · 10-13-2014, 09:19 AM

Hi

I just got my replacement H20 and as soon as I conect it to Calibre its says I need to Format the Disc.

Anyone know what this means?

All i've done so far is a first sync where it loaded a handful of books.

Josieb1 · 10-13-2014, 10:35 AM

Just to say the Kobo Desktop gives the same error message too. I'm on the latest version for both that and Calibre.

I rang Kobo and they suggested a factory reset which hasn't changed anything so they told me to get a replacement.

cybmole · 10-13-2014, 10:37 AM

as you know a replacement is there for the taking, you could indulge your curiosity and see what happens if you accept the suggestion & tell windows to format the disc

Josieb1 · 10-13-2014, 10:44 AM

Quote:

Originally Posted by cybmole

as you know a replacement is there for the taking, you could indulge your curiosity and see what happens if you accept the suggestion & tell windows to format the disc

I'm not sure that's a good idea if would wipe everything off the device.

I was tempted to try and install the latest firmware but I didn't want to bugger up my chances of getting a replacement or refund from Argos so I figured I'd be better off asking for a replacement than mucking around myself and voiding my right to a refund/replacement.

mr_nihilism · 10-13-2014, 11:00 AM

If you install the latest firmware and are still out of luck, you need only do a factory reset to return it to it's original state. There should be no risk.

Lyn2012 · 10-13-2014, 11:11 AM

Have you seen this thread? I haven't read it all but remembered I had seen someone with the same (or similar problem).
https://www.mobileread.com/forums/sho...d.php?t=227463

Josieb1 · 10-13-2014, 11:12 AM

Actually I just realised I can't as I would need to be able to click into the Kobo folder in order to add the new update. And I can't as the moment I click on the folder I get the format disc message. Right now I can't do a thing with it other than download books I've bought via kobo via wifi. I've no access at all via Pc.

Josieb1 · 10-13-2014, 11:15 AM

Quote:

Originally Posted by Lyn2012

Have you seen this thread? I haven't read it all but remembered I had seen someone with the same (or similar problem).
https://www.mobileread.com/forums/sho...d.php?t=227463

I did Lyn, but thanks, I think the answer would be more technical than I can manage, Davidfor talks about getting an 'image', I don't understand that.

Right now I can't access the kobo drive at all using my pc, and I need to be able to to add the update if I wanted to load 3.8.

booklover6 · 10-13-2014, 11:15 AM

That is terrible. Yes you will need to have it replaced. Can you take it in today and exchange it? Third time's bound to be good, right?

Josieb1 · 10-13-2014, 11:19 AM

Quote:

Originally Posted by booklover6

That is terrible. Yes you will need to have it replaced. Can you take it in today and exchange it? Third time's bound to be good, right?

Hopefully I will get two people at my door tomorrow, one to collect and one to give me a new one.

It's a lovely screen though...........

davidfor · 10-13-2014, 06:47 PM

I would suggest doing a factory reset. There can be occasions where the device seems OK, the PC sees the drive as corrupt and needs it formatted. A factory reset will usually fix this. But, if it doesn't, it probably means a problem with the internal memory and you should get the device replaced.

DNSB · 10-13-2014, 09:35 PM

Quote:

Originally Posted by Josieb1

Hopefully I will get two people at my door tomorrow, one to collect and one to give me a new one.

It's a lovely screen though...........

I ran into one Glo where it kept giving a format needed error on several computers. Since it was new, we finally did the requested format without the quick format option so the whole partition was overwritten. After that completed, we disconnect and did a factory reset to restore the contents of the partition. Been a while now and still working okay.

Josieb1 · 10-13-2014, 11:50 PM

Quote:

Originally Posted by davidfor

I would suggest doing a factory reset. There can be occasions where the device seems OK, the PC sees the drive as corrupt and needs it formatted. A factory reset will usually fix this. But, if it doesn't, it probably means a problem with the internal memory and you should get the device replaced.

I've done a factory reset three times. Kobo got me to do one while on the phone with them and I tried it again afterwards. I wish it would fix the problem but it didn't.

Josieb1 · 10-13-2014, 11:57 PM

Quote:

Originally Posted by DNSB

I ran into one Glo where it kept giving a format needed error on several computers. Since it was new, we finally did the requested format without the quick format option so the whole partition was overwritten. After that completed, we disconnect and did a factory reset to restore the contents of the partition. Been a while now and still working okay.

I debated about doing that but discussed it with DH, problem is if it causing issues later on will I have voided my chance if getting it replaced, especially as Kobo logged me as returning it it the store. They confirmed the call result by email.

It's a catch 22, whatever I do will be wrong.

cybmole · 10-14-2014, 01:34 AM

i agree with all the folk saying get it replaced.

but so that we understand. the area that windows says is corrupt is the area where kobo stores the books & the database stuff. the firmware is on a different partition? and is also in a protected area on the device from where it it restored at factory reset ?

so
1> formatting the drive followed by factory reset is a possible repair route, valid say for an out of warranty device. Sometimes when a drive is formatted and disc-checked, the bad sectors are flagged & the rest of the drive is useable.
2> it is likely that there IS drive corruption ( windows does not usually lie about these things) but its not yet affecting the part of the drive which Kobo is currently using, because the OP can still download & read books ?
3> any such drive shoudl be formatted to what - FAT32 ? or NTFS ?

10-13-2014, 09:19 AM	#1
Josieb1 Grand Sorcerer Posts: 5,084 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra Colour, Libra 2	New H2O - Format Disc error with Calibre Hi I just got my replacement H20 and as soon as I conect it to Calibre its says I need to Format the Disc. Anyone know what this means? All i've done so far is a first sync where it loaded a handful of books.

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10-13-2014, 10:35 AM	#2
Josieb1 Grand Sorcerer Posts: 5,084 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra Colour, Libra 2	Just to say the Kobo Desktop gives the same error message too. I'm on the latest version for both that and Calibre. I rang Kobo and they suggested a factory reset which hasn't changed anything so they told me to get a replacement.

10-13-2014, 10:37 AM	#3
cybmole Wizard Posts: 3,720 Karma: 1759970 Join Date: Sep 2010 Device: none	as you know a replacement is there for the taking, you could indulge your curiosity and see what happens if you accept the suggestion & tell windows to format the disc

10-13-2014, 11:00 AM	#5
mr_nihilism Always been the caretaker Posts: 479 Karma: 1406369 Join Date: Dec 2012 Location: Canada Device: Aura H2O, PW2	If you install the latest firmware and are still out of luck, you need only do a factory reset to return it to it's original state. There should be no risk.

10-13-2014, 11:11 AM	#6
Lyn2012 Addict Posts: 382 Karma: 1118562 Join Date: Sep 2010 Location: Middlesex, UK Device: Kobo Aura One, iPhone 8, iPad Pro	Have you seen this thread? I haven't read it all but remembered I had seen someone with the same (or similar problem). https://www.mobileread.com/forums/sho...d.php?t=227463

10-13-2014, 11:12 AM	#7
Josieb1 Grand Sorcerer Posts: 5,084 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra Colour, Libra 2	Actually I just realised I can't as I would need to be able to click into the Kobo folder in order to add the new update. And I can't as the moment I click on the folder I get the format disc message. Right now I can't do a thing with it other than download books I've bought via kobo via wifi. I've no access at all via Pc.

10-13-2014, 11:15 AM	#9
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	That is terrible. Yes you will need to have it replaced. Can you take it in today and exchange it? Third time's bound to be good, right?

10-13-2014, 06:47 PM	#11
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I would suggest doing a factory reset. There can be occasions where the device seems OK, the PC sees the drive as corrupt and needs it formatted. A factory reset will usually fix this. But, if it doesn't, it probably means a problem with the internal memory and you should get the device replaced.

10-14-2014, 01:34 AM	#15
cybmole Wizard Posts: 3,720 Karma: 1759970 Join Date: Sep 2010 Device: none	i agree with all the folk saying get it replaced. but so that we understand. the area that windows says is corrupt is the area where kobo stores the books & the database stuff. the firmware is on a different partition? and is also in a protected area on the device from where it it restored at factory reset ? so 1> formatting the drive followed by factory reset is a possible repair route, valid say for an out of warranty device. Sometimes when a drive is formatted and disc-checked, the bad sectors are flagged & the rest of the drive is useable. 2> it is likely that there IS drive corruption ( windows does not usually lie about these things) but its not yet affecting the part of the drive which Kobo is currently using, because the OP can still download & read books ? 3> any such drive shoudl be formatted to what - FAT32 ? or NTFS ?

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