Return Kobo Book

KyBunnies · 09-04-2014, 09:59 PM

How do I return a book to Kobo for a refund.

I have searched there help section and could not find any help. Suggestion turning around for emails is 48-60 hours. They suggest people call them but I cannot find a phone number.

pidgeon92 · 09-04-2014, 10:08 PM

1-800-368-5390

KyBunnies · 09-04-2014, 10:09 PM

Thank You Pidgeon!!!!

crich70 · 09-05-2014, 01:22 AM

You might also try: help@kobobooks.com
It does sometimes take a day or so to get things sorted out, especially if you have problems on the weekend or a holiday but they do get things sorted.

KyBunnies · 09-05-2014, 01:43 AM

Thanks crich70

I called and they fixed the problem right away. I could not find anything except the option to contact them by a form.

crich70 · 09-05-2014, 06:06 AM

Quote:

Originally Posted by KyBunnies

Thanks crich70

I called and they fixed the problem right away. I could not find anything except the option to contact them by a form.

Well I had contacted them via the form before about a problem with a book purchase and when I had a 2nd problem I just emailed a reply to the addy and it did reach them. Of course you have to remember to include the title of the book that is giving the trouble (something I forgot to include at 1st), but direct email does work. I know that from experience as they issued me store credit for the book that I couldn't get and it was applied when I bought my next book from them.

Dr. Drib · 09-05-2014, 06:51 AM

This is the GENERAL DISCUSSION forum, for "General discussions about e-book reading not specific to a device, software or format."

Please post responsibly.

Your thread has been moved to the Kobo Forum.

Don
(Moderator)

09-04-2014, 09:59 PM	#1
KyBunnies Book & Bunny Crazy Posts: 1,291 Karma: 6468095 Join Date: Aug 2013 Location: USA Device: K3 (x2), Fire HD 7-inch (x2), Fire HDX 8.9, Acer Android Tablet	Return Kobo Book How do I return a book to Kobo for a refund. I have searched there help section and could not find any help. Suggestion turning around for emails is 48-60 hours. They suggest people call them but I cannot find a phone number.

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09-04-2014, 10:08 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	1-800-368-5390

09-04-2014, 10:09 PM	#3
KyBunnies Book & Bunny Crazy Posts: 1,291 Karma: 6468095 Join Date: Aug 2013 Location: USA Device: K3 (x2), Fire HD 7-inch (x2), Fire HDX 8.9, Acer Android Tablet	Thank You Pidgeon!!!!

09-05-2014, 01:22 AM	#4
crich70 Grand Sorcerer Posts: 11,310 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	You might also try: help@kobobooks.com It does sometimes take a day or so to get things sorted out, especially if you have problems on the weekend or a holiday but they do get things sorted.

09-05-2014, 01:43 AM	#5
KyBunnies Book & Bunny Crazy Posts: 1,291 Karma: 6468095 Join Date: Aug 2013 Location: USA Device: K3 (x2), Fire HD 7-inch (x2), Fire HDX 8.9, Acer Android Tablet	Thanks crich70 I called and they fixed the problem right away. I could not find anything except the option to contact them by a form.

09-05-2014, 06:51 AM	#7
Dr. Drib Grand Sorcerer Posts: 45,385 Karma: 59504381 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	This is the GENERAL DISCUSSION forum, for "General discussions about e-book reading not specific to a device, software or format." Please post responsibly. Your thread has been moved to the Kobo Forum. Don (Moderator)

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