K4 Mac or PC You have exceeded on the number of the devices that can read this item

jocampo · 04-10-2014, 11:23 AM

How can I checked which devices hold a copy of my Amazon ebook? I am 99.99% that I do not have this ebook anywhere, but if I can query or check that myself before calling Amazon, that would be awesome.

I can see my ebooks on Amazon's website, but it does not tell me where are they or which tablet or reader holds a copy.

jocampo · 04-10-2014, 11:54 AM

Wow, this is interesting ...

The book just disappear from Amazon :-( ... I called them and the customer service lady had some issues finding the order, which I made in 2012. She did a different search, looks like not via Amazon website and then she find it. But still, I can't download it.

It looks like that's the reason why I can't download the book. It appears to Amazon like I never bought it.

DiapDealer · 04-10-2014, 12:21 PM

I had some weird double-account thing happen one time, where none of my books/devices showed up whenever I logged in. The Amazon rep was able to get rid of the extra account and reset my password to something new on the existing one. Everything was golden after that.

I have no idea if that's at all relevant to your situation, but I thought I'd throw it out there.

jocampo · 04-10-2014, 12:36 PM

Once again, Amazon customer service rocks.

Something weird happened and that ordered got messed up, or the "counter" that keep track of the downloads for that ebook. So they gave me a refund and I downloaded it again.This time I bought the most recent version and I paid the difference. Now I have my SQL 2012 Reporting Services book again.

Weird!

poohbear_nc · 04-10-2014, 12:37 PM

Quote:

Originally Posted by jocampo

Wow, this is interesting ...

The book just disappear from Amazon :-( ... I called them and the customer service lady had some issues finding the order, which I made in 2012. She did a different search, looks like not via Amazon website and then she find it. But still, I can't download it.

It looks like that's the reason why I can't download the book. It appears to Amazon like I never bought it.

This happens when Amazon no longer carries the edition that you may have bought in the past - for instance, if the book was originally sold in Topaz format, and then was re-issued in mobi or azw - the original Topaz book is no longer on their website nor available for download.
Or when Amazon is notified that the book you purchased was an illegal copy, etc.

Yet another reason to store a copy of all your purchased ebooks on your own media.

jocampo · 04-10-2014, 12:39 PM

Quote:

Originally Posted by poohbear_nc

This happens when Amazon no longer carries the edition that you may have bought in the past - for instance, if the book was originally sold in Topaz format, and then was re-issued in mobi or azw - the original Topaz book is no longer on their website nor available for download.

Or when Amazon is notified that the book you purchased was an illegal copy, etc.

Yet another reason to store a copy of all your purchased ebooks on your own media.

Pooh,

I think that's the reason. You may be right.

04-10-2014, 11:23 AM	#1
jocampo Layback feline Posts: 3,034 Karma: 6980745 Join Date: Nov 2010 Location: USA Device: Oasis 2nd gen, Sony DPTS1, iPad Pro 10.5"	You have exceeded on the number of the devices that can read this item How can I checked which devices hold a copy of my Amazon ebook? I am 99.99% that I do not have this ebook anywhere, but if I can query or check that myself before calling Amazon, that would be awesome. I can see my ebooks on Amazon's website, but it does not tell me where are they or which tablet or reader holds a copy.

04-10-2014, 12:36 PM	#4
jocampo Layback feline Posts: 3,034 Karma: 6980745 Join Date: Nov 2010 Location: USA Device: Oasis 2nd gen, Sony DPTS1, iPad Pro 10.5"	You have exceeded on the number of the devices that can read this item Once again, Amazon customer service rocks. Something weird happened and that ordered got messed up, or the "counter" that keep track of the downloads for that ebook. So they gave me a refund and I downloaded it again.This time I bought the most recent version and I paid the difference. Now I have my SQL 2012 Reporting Services book again. Weird!

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04-10-2014, 11:54 AM	#2
jocampo Layback feline Posts: 3,034 Karma: 6980745 Join Date: Nov 2010 Location: USA Device: Oasis 2nd gen, Sony DPTS1, iPad Pro 10.5"	Wow, this is interesting ... The book just disappear from Amazon :-( ... I called them and the customer service lady had some issues finding the order, which I made in 2012. She did a different search, looks like not via Amazon website and then she find it. But still, I can't download it. It looks like that's the reason why I can't download the book. It appears to Amazon like I never bought it.

04-10-2014, 12:21 PM	#3
DiapDealer Grand Sorcerer Posts: 28,558 Karma: 204127028 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	I had some weird double-account thing happen one time, where none of my books/devices showed up whenever I logged in. The Amazon rep was able to get rid of the extra account and reset my password to something new on the existing one. Everything was golden after that. I have no idea if that's at all relevant to your situation, but I thought I'd throw it out there.

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