Touch Error in setup - Wait you are using two different accounts

kiwipippa · 10-03-2011, 01:58 AM

My son bought a brand new kobo touch today - with pocket money he has been saving up for months. I already have one and have used it for months successfully, and have factory reset numerous times so I do claim some level of knowledge (in other words - I'm not completely thick!)

When he connected it to the PC (as instructed), the latest version of the kobo desktop told him:

"Wait, you are using 2 different accounts. Kobo desktop signed in as email address1, kobo ereader logged in as email address1".

But there is only one account and email address1 was the same anyway - ie the message quoted the same email address twice - ie one account.

It gave him the option to overwrite the reader - which was brand new anyway so he selected this. But it still didn't work and got stuck in a loop. Nothing either of us did could get it sync'ing. We ejected and tried connecting to wifi - another error, couldn't get it to connect. It would connect for a second or so then simply drop out. So no way to sync wirelessly.

We factory reset twice, uninstalled and reinstalled the desktop, signed in and out - no luck. It is fine however with ADE.

I phoned kobo and their only suggestion was to return the device. Very disappointing, at age 11 when you save up your pocket money it's a tough blow when you get a dud!

Anyone got any advice before we give up and take it back?

Thanks

Geco · 10-03-2011, 04:04 AM

I've seen the same message on colleague's Kobo Desktop but it was actually two accounts: his (Kobo Desktop Application) and mine (KT), so I just used to add my account to his Kobo desktop application (Kobo Desktop doesn't connect on my work laptop... see my thread).

Recently I've tried to connect again using his Kobo Desktop but it seems the message appears no more and his Kobo Desktop was trying to reset my KT! Never connected again...

JD Gumby · 10-03-2011, 07:17 AM

Probably have to log out first, then sign in as the account you want and attach the proper ereader...

Martin Upsdell · 04-07-2014, 08:10 AM

I got the same message when I plugged my eReader into the computer.
However if I disconnected the eReader from the computer, I found I could purchase a book and download it to my computer.
If I then connected my eReader and pressed the sync icon it transferred the book to the eReader.

10-03-2011, 01:58 AM	#1
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	Error in setup - Wait you are using two different accounts My son bought a brand new kobo touch today - with pocket money he has been saving up for months. I already have one and have used it for months successfully, and have factory reset numerous times so I do claim some level of knowledge (in other words - I'm not completely thick!) When he connected it to the PC (as instructed), the latest version of the kobo desktop told him: "Wait, you are using 2 different accounts. Kobo desktop signed in as email address1, kobo ereader logged in as email address1". But there is only one account and email address1 was the same anyway - ie the message quoted the same email address twice - ie one account. It gave him the option to overwrite the reader - which was brand new anyway so he selected this. But it still didn't work and got stuck in a loop. Nothing either of us did could get it sync'ing. We ejected and tried connecting to wifi - another error, couldn't get it to connect. It would connect for a second or so then simply drop out. So no way to sync wirelessly. We factory reset twice, uninstalled and reinstalled the desktop, signed in and out - no luck. It is fine however with ADE. I phoned kobo and their only suggestion was to return the device. Very disappointing, at age 11 when you save up your pocket money it's a tough blow when you get a dud! Anyone got any advice before we give up and take it back? Thanks

04-07-2014, 08:10 AM	#4
Martin Upsdell Junior Member Posts: 1 Karma: 10 Join Date: Apr 2014 Device: Kobo Wireless eReader	It's a 2 step process I got the same message when I plugged my eReader into the computer. However if I disconnected the eReader from the computer, I found I could purchase a book and download it to my computer. If I then connected my eReader and pressed the sync icon it transferred the book to the eReader.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
amazon still banning accounts?	bZkindle	Amazon Kindle	74	01-24-2013 01:30 AM
calibre, version 0.8.8 ERROR: Error: Error communicating with device no such column:	e-bookuser	Devices	1	07-03-2011 04:09 PM
Two Accounts	ijbrewst	Amazon Kindle	3	01-14-2011 10:24 PM
Google Accounts in eDGe?	D4N14L	enTourage Archive	6	09-07-2010 10:09 PM
Amazon US & UK accounts	SpeckledJim	Amazon Kindle	12	09-02-2010 07:38 AM

10-03-2011, 04:04 AM	#2
Geco Zealot Posts: 112 Karma: 100 Join Date: Aug 2011 Device: Touch, Aura	I've seen the same message on colleague's Kobo Desktop but it was actually two accounts: his (Kobo Desktop Application) and mine (KT), so I just used to add my account to his Kobo desktop application (Kobo Desktop doesn't connect on my work laptop... see my thread). Recently I've tried to connect again using his Kobo Desktop but it seems the message appears no more and his Kobo Desktop was trying to reset my KT! Never connected again...

10-03-2011, 07:17 AM	#3
JD Gumby Cynical Old Curmudgeon Posts: 1,085 Karma: 8495696 Join Date: Jul 2011 Location: Halifax, Canada Device: Kobo Mini, Kobo Arc, HTC Desire C	Probably have to log out first, then sign in as the account you want and attach the proper ereader...

Advert