PRS-350 Please help, my prs-350 won't turn on

mafeci · 10-03-2011, 07:59 AM

please, can anyone help me, when i turn on the screen reamins blank and only a flashing amber light is on. It worked ok last night.

Analogus · 10-03-2011, 08:19 AM

1) Eventually charge the reader (to be on the save side). Connect the reader with the PC. What happens? After (at least) a couple of minutes "something" should appear on the screen.

2) Try switching on once more

3) Make a hard reset with the pinhole. After pushing with something like a tooth stick switch on the reader like you would do normally

A.

mafeci · 10-03-2011, 08:38 AM

Thank you, for the quick reply. The reader has been charging over two hours with the ac adptor until the red light went off. When I connect the reader to the pc remains the same, blinking yellow light, screen blank and is not recognized by the pc. I tried reset it but nothing happens. Any ideas?

Analogus · 10-03-2011, 09:50 AM

Sorry, I have to give up...

Concerning "reset":
When you reset the reader, nothing seems to happen. That's normal. Man has to switch it on after pushing the reset-button (pinhole). But for me, after your description, the reader seems to be dead.

Last thing is a "factory restore":
http://www.factory-reset.com/wiki/PRS-350

A.

Live2Read · 11-25-2011, 07:34 PM

I have this exact issue with my prs-350.

It was fully charged on Tuesday, worked fine on Wednesday, I did not use it on Thursday, and on Friday (today), the screen is blank, the amber light is flashing, and the computer does not see it when connected.

I was able to fully charge it again with an AC adapter - I got it to go to a steady red light by pressing the reset pinhole and plugging in the AC. The light turned off after about an hour. Tried a regular reset again; after I press the reset pinhole for 5 seconds and turn on the power, the amber light blinks but the screen never comes on. With no display, I can't do a factory reset either.

The up side is it is still under warranty and eligible for an exchange. I really want to erase the contents before sending it away, though I don't see how that's possible if the computer won't recognize it.

Any ideas/suggestions?

Thanks!

elcreative · 11-25-2011, 09:10 PM

Before you try anything like resets, connecting to computers etc, you should ensure a full charge by charging for at least 4-6 hours, preferably with an AC power unit... even under normal circumstances the red light goes off at 80% charge so it doesn't hurt to ensure a full charge before trying soft and hard resets... flashing amber indicates reader is accessing file system internally... good luck.

Live2Read · 11-25-2011, 10:03 PM

Thanks elcreative, I'll plug it into the AC charger & leave it overnight, maybe better luck tomorrow.

Meanwhile, I'm off to Best Buy to get myself an early Christmas present (prs-t1, woot!) so I can at least finish my current book. :-P

Live2Read · 11-26-2011, 02:38 PM

Sadly, no change after charging all night on AC.

If the amber flashing light means it's accessing the file system then it's accessing it quite a lot. I think I'll let it keep doing that until the battery completely discharges & try again.

10-03-2011, 07:59 AM	#1
mafeci Junior Member Posts: 2 Karma: 10 Join Date: Mar 2008 Location: spain Device: prs-505, prs-350	Please help, my prs-350 won't turn on please, can anyone help me, when i turn on the screen reamins blank and only a flashing amber light is on. It worked ok last night.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
PRS-350 and PRS-650 micro-USB cables compatible?	Magnetic Visions	Sony Reader	3	06-23-2011 05:11 AM
Page turn: Faster on 350?	brewt	Sony Reader	4	01-19-2011 07:22 PM
are offical prs-350 cases (with light) compatible with the prs-300?	theguru1	Sony Reader	2	12-21-2010 04:53 PM
Do Kobo books need tweaking before loading to a PRS-350 or PRS-650?	stodge	Sony Reader	9	11-07-2010 02:30 PM
PRS-650 PRS-350 Please report eventual fading under direct sunlight of new models	sigmax	Sony Reader	11	09-26-2010 12:50 AM

10-03-2011, 08:19 AM	#2
Analogus Fanatic Posts: 568 Karma: 2170348 Join Date: Apr 2011 Device: 2x Sony PRS-350; PRS-300 (†), Paperwhite (†), Voyage	1) Eventually charge the reader (to be on the save side). Connect the reader with the PC. What happens? After (at least) a couple of minutes "something" should appear on the screen. 2) Try switching on once more 3) Make a hard reset with the pinhole. After pushing with something like a tooth stick switch on the reader like you would do normally A.

10-03-2011, 08:38 AM	#3
mafeci Junior Member Posts: 2 Karma: 10 Join Date: Mar 2008 Location: spain Device: prs-505, prs-350	Thank you, for the quick reply. The reader has been charging over two hours with the ac adptor until the red light went off. When I connect the reader to the pc remains the same, blinking yellow light, screen blank and is not recognized by the pc. I tried reset it but nothing happens. Any ideas?

10-03-2011, 09:50 AM	#4
Analogus Fanatic Posts: 568 Karma: 2170348 Join Date: Apr 2011 Device: 2x Sony PRS-350; PRS-300 (†), Paperwhite (†), Voyage	Sorry, I have to give up... Concerning "reset": When you reset the reader, nothing seems to happen. That's normal. Man has to switch it on after pushing the reset-button (pinhole). But for me, after your description, the reader seems to be dead. Last thing is a "factory restore": http://www.factory-reset.com/wiki/PRS-350 A.

11-25-2011, 07:34 PM	#5
Live2Read Member Posts: 12 Karma: 5810 Join Date: Nov 2011 Device: Rooted Sony PRS-T1 w/ Alternate Home Screen; iPhone 4s (Audiobooks)	I have this exact issue with my prs-350. It was fully charged on Tuesday, worked fine on Wednesday, I did not use it on Thursday, and on Friday (today), the screen is blank, the amber light is flashing, and the computer does not see it when connected. I was able to fully charge it again with an AC adapter - I got it to go to a steady red light by pressing the reset pinhole and plugging in the AC. The light turned off after about an hour. Tried a regular reset again; after I press the reset pinhole for 5 seconds and turn on the power, the amber light blinks but the screen never comes on. With no display, I can't do a factory reset either. The up side is it is still under warranty and eligible for an exchange. I really want to erase the contents before sending it away, though I don't see how that's possible if the computer won't recognize it. Any ideas/suggestions? Thanks!

11-25-2011, 09:10 PM	#6
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	Before you try anything like resets, connecting to computers etc, you should ensure a full charge by charging for at least 4-6 hours, preferably with an AC power unit... even under normal circumstances the red light goes off at 80% charge so it doesn't hurt to ensure a full charge before trying soft and hard resets... flashing amber indicates reader is accessing file system internally... good luck.

11-25-2011, 10:03 PM	#7
Live2Read Member Posts: 12 Karma: 5810 Join Date: Nov 2011 Device: Rooted Sony PRS-T1 w/ Alternate Home Screen; iPhone 4s (Audiobooks)	Thanks elcreative, I'll plug it into the AC charger & leave it overnight, maybe better luck tomorrow. Meanwhile, I'm off to Best Buy to get myself an early Christmas present (prs-t1, woot!) so I can at least finish my current book. :-P

11-26-2011, 02:38 PM	#8
Live2Read Member Posts: 12 Karma: 5810 Join Date: Nov 2011 Device: Rooted Sony PRS-T1 w/ Alternate Home Screen; iPhone 4s (Audiobooks)	Sadly, no change after charging all night on AC. If the amber flashing light means it's accessing the file system then it's accessing it quite a lot. I think I'll let it keep doing that until the battery completely discharges & try again.

Advert

Advert