Unable to "set-up" my new Pocket Edge...

elliebean · 11-09-2010, 01:04 PM

I received my pocket edge yesterday and made sure to fully charged up the battery before turning it on to begin the set-up/ register phase, but I cannot get past step 5 of 11! It will connect with my wifi and then has me select timezone, but when it comes to the update piece it takes HOURS -- four hours the last time I tried -- to go through the downloading of the updates, and then right when I think we can get on to step 6, it will reboot on it's own and we go through the whole process again!?! To think, I have high-speed broadband internet access too! I'm getting ready to fling this thing against a wall!!! Has anyone experienced this or did I just get a lemon?

borisb · 11-09-2010, 01:07 PM

If you've inserted a micro SD card in the slot, I recommend you remove it, as well anything plugged into the USB port and try again.

I'm guessing these two probably don't apply, in which case you can contact Tech Support to get immediate assistance.

elliebean · 11-09-2010, 05:38 PM

I wanted to post back on this thread just in case someone else has run into this issue. I did get an email from entourage support, and they recommended that I download the updates onto a usb drive, connect it to my pocket edge, and then power up. It worked like a charm! I was able to finally update and complete my set-up process.

borisb · 11-09-2010, 05:49 PM

Thanks for posting the follow up. Knowing this will help me help the next person

enTourage has used this manual update process in the past for problem situations.

borisb · 11-10-2010, 02:45 PM

enTourage has posted a comprehensive knowledgebase article on Pocket eDGe set up problems: http://www.entourageedge.com/support...barticleid=197.

anuskaeg · 12-15-2010, 06:01 PM

Hi,

I have the same problem, ¿where can I download the updates? I can't find them.

Thanks

borisb · 12-15-2010, 06:24 PM

Use the "Update" app in your list of applications (drag the "X" symbol at the bottom of the LCD screen upwards and scroll through the list to find it).

kveroneau · 12-18-2010, 08:27 PM

Manual update instructions for those who need it:
https://www.entourageedge.com/suppor...barticleid=236

This page contains a link to the latest update.zip for each device and instructions on how to use them.

11-09-2010, 01:04 PM	#1
elliebean Edge User	Unable to "set-up" my new Pocket Edge... I received my pocket edge yesterday and made sure to fully charged up the battery before turning it on to begin the set-up/ register phase, but I cannot get past step 5 of 11! It will connect with my wifi and then has me select timezone, but when it comes to the update piece it takes HOURS -- four hours the last time I tried -- to go through the downloading of the updates, and then right when I think we can get on to step 6, it will reboot on it's own and we go through the whole process again!?! To think, I have high-speed broadband internet access too! I'm getting ready to fling this thing against a wall!!! Has anyone experienced this or did I just get a lemon?

11-09-2010, 05:38 PM	#3
elliebean Edge User	Finally -- set-up is done! I wanted to post back on this thread just in case someone else has run into this issue. I did get an email from entourage support, and they recommended that I download the updates onto a usb drive, connect it to my pocket edge, and then power up. It worked like a charm! I was able to finally update and complete my set-up process.

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11-09-2010, 01:07 PM	#2
borisb Edge User	If you've inserted a micro SD card in the slot, I recommend you remove it, as well anything plugged into the USB port and try again. I'm guessing these two probably don't apply, in which case you can contact Tech Support to get immediate assistance.

11-09-2010, 05:49 PM	#4
borisb Edge User	Thanks for posting the follow up. Knowing this will help me help the next person enTourage has used this manual update process in the past for problem situations.

11-10-2010, 02:45 PM	#5
borisb Edge User	enTourage has posted a comprehensive knowledgebase article on Pocket eDGe set up problems: http://www.entourageedge.com/support...barticleid=197.

12-15-2010, 06:01 PM	#6
anuskaeg Edge User	Hi, I have the same problem, ¿where can I download the updates? I can't find them. Thanks

12-15-2010, 06:24 PM	#7
borisb Edge User	Use the "Update" app in your list of applications (drag the "X" symbol at the bottom of the LCD screen upwards and scroll through the list to find it).

12-18-2010, 08:27 PM	#8
kveroneau Edge User	Manual update instructions for those who need it: https://www.entourageedge.com/suppor...barticleid=236 This page contains a link to the latest update.zip for each device and instructions on how to use them.

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