Nook color just reset itself

jedifarfy · 04-27-2011, 03:07 PM

So I was playing with the new 1.2 update today and decided to change my background. Hooked up the nook to my computer and nook immediately wiped the data and reset it self back to stock.

Not good.

Since I had an SD card with my important stuff, I wasn't worried. Tried re-registering and kept getting an error. A call to my store revealed that something has gone wrong in the nook network land. Maybe it was a crash, no one knows yet.

Now the nook won't register because of a 'lost network connection'. So just an FYI out there if anyone has a nook that just reset itself: they're trying to figure out what happened, no need to panic yet.

Steven Lyle Jordan · 04-27-2011, 03:11 PM

Yes, thanks... mine is doing the same thing as we speak... er, type. It's presently stuck on the WiFi selection screen (and the continue button is greyed out, so you can't move past it).

Nice to know that... well, they know there's a problem...

DanielleV · 04-27-2011, 03:21 PM

Mine is doing the same thing. Reset by itself and won't allow me to re-register. It's stuck at the network connection and is saying that it's a network-related problem. Glad you posted this, I'm frustrated and vacillating back and forth between biting the bullet and going out to get an ipad. I'm a little disappointed with the software update as is.

MaggieScratch · 04-27-2011, 03:28 PM

Someone else posted at another forum that B&N support said they were performing "routine maintenance" on their servers. Apparently someone unplugged something they shouldn't oughta and all the Nook Colors (I think at least those attached to wifi) have reset. And since the servers are down, or maybe because everyone's trying to get in at once, we can't access the servers to set it up again. What a mess.

Support suggested give it an hour or so and try again.

Steven Lyle Jordan · 04-27-2011, 03:33 PM

So, when everyone tries to get in at once in an hour...

jedifarfy · 04-27-2011, 03:45 PM

Quote:

Originally Posted by MaggieScratch

Someone else posted at another forum that B&N support said they were performing "routine maintenance" on their servers. Apparently someone unplugged something they shouldn't oughta and all the Nook Colors (I think at least those attached to wifi) have reset. And since the servers are down, or maybe because everyone's trying to get in at once, we can't access the servers to set it up again. What a mess.

Support suggested give it an hour or so and try again.

Considering how this happens on the store level servers at least once a year (or for my store, ever 3 months, including yesterday), not shocked. They need to stop hitting the shiny buttons so much. :P

MaggieScratch · 04-27-2011, 03:45 PM

Yeah, this might take a while.

purple_feather22 · 04-27-2011, 04:29 PM

This has happened to me also. Does anyone know if this means all of my stuff has been deleted or is it just a reset and once its registered everything will be back to how it was before this little issue?

jedifarfy · 04-27-2011, 04:31 PM

No idea. My guess is, since it seems to have completely reset back to factory, shelves and log in info is gone. :/

SCION · 04-27-2011, 04:37 PM

Case in point: We should be able to automatically create and place books on shelves using a computer. The manual thing is not good. I'm sorry many will have to deal with recreating and populating their shelves.

jedifarfy · 04-27-2011, 05:48 PM

Quote:

Originally Posted by SCION

Case in point: We should be able to automatically create and place books on shelves using a computer. The manual thing is not good. I'm sorry many will have to deal with recreating and populating their shelves.

Agreed. The reason they don't is they want each nook to have it's own set of shelves in case there are multiple nooks on one account. I see no reason why they can't allow access to the nooks individually through nookPC or Mac. Give them names, make it the same password protection if they have that, and allow users to make shelves off the nook. That would be SO much easier.

DanielleV · 04-27-2011, 06:19 PM

Anybody back up yet?

jedifarfy · 04-27-2011, 06:38 PM

Not yet. Tried it about 10 minutes ago. I've been checking every half hour or so.

purple_feather22 · 04-27-2011, 06:39 PM

Nope still down. From what I've read on other forums it could be up to 24 hours before we get our nooks back. Its going to suck having to put all of my books back on. I had already started using some of the apps and if it truly reset I lost a lot of notes and things I put in the calendar just last night.

DanielleV · 04-27-2011, 06:43 PM

Very annoying. 24 hours would not bode well for B&N. So I guess none of us will be reading our books tonight?

04-27-2011, 03:07 PM	#1
jedifarfy Zealot Posts: 135 Karma: 100 Join Date: Jul 2010 Device: rooted nook color, nook wifi 1st edition	Nook color just reset itself So I was playing with the new 1.2 update today and decided to change my background. Hooked up the nook to my computer and nook immediately wiped the data and reset it self back to stock. Not good. Since I had an SD card with my important stuff, I wasn't worried. Tried re-registering and kept getting an error. A call to my store revealed that something has gone wrong in the nook network land. Maybe it was a crash, no one knows yet. Now the nook won't register because of a 'lost network connection'. So just an FYI out there if anyone has a nook that just reset itself: they're trying to figure out what happened, no need to panic yet.

04-27-2011, 03:21 PM	#3
DanielleV Junior Member Posts: 3 Karma: 10 Join Date: Apr 2011 Device: NookColor	Mine too. Mine is doing the same thing. Reset by itself and won't allow me to re-register. It's stuck at the network connection and is saying that it's a network-related problem. Glad you posted this, I'm frustrated and vacillating back and forth between biting the bullet and going out to get an ipad. I'm a little disappointed with the software update as is.

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04-27-2011, 03:11 PM	#2
Steven Lyle Jordan Grand Sorcerer Posts: 8,478 Karma: 5171130 Join Date: Jan 2006 Device: none	Yes, thanks... mine is doing the same thing as we speak... er, type. It's presently stuck on the WiFi selection screen (and the continue button is greyed out, so you can't move past it). Nice to know that... well, they know there's a problem...

04-27-2011, 03:28 PM	#4
MaggieScratch Has got to the black veil Posts: 542 Karma: 2144168 Join Date: Aug 2007 Location: Southeastern Pennsylvania Device: Kobo Aura One, Kindle Paperwhite 2	Someone else posted at another forum that B&N support said they were performing "routine maintenance" on their servers. Apparently someone unplugged something they shouldn't oughta and all the Nook Colors (I think at least those attached to wifi) have reset. And since the servers are down, or maybe because everyone's trying to get in at once, we can't access the servers to set it up again. What a mess. Support suggested give it an hour or so and try again.

04-27-2011, 03:33 PM	#5
Steven Lyle Jordan Grand Sorcerer Posts: 8,478 Karma: 5171130 Join Date: Jan 2006 Device: none	So, when everyone tries to get in at once in an hour...

04-27-2011, 03:45 PM	#7
MaggieScratch Has got to the black veil Posts: 542 Karma: 2144168 Join Date: Aug 2007 Location: Southeastern Pennsylvania Device: Kobo Aura One, Kindle Paperwhite 2	Yeah, this might take a while.

04-27-2011, 04:29 PM	#8
purple_feather22 Junior Member Posts: 5 Karma: 10 Join Date: Apr 2011 Device: Nook Color	This has happened to me also. Does anyone know if this means all of my stuff has been deleted or is it just a reset and once its registered everything will be back to how it was before this little issue?

04-27-2011, 04:31 PM	#9
jedifarfy Zealot Posts: 135 Karma: 100 Join Date: Jul 2010 Device: rooted nook color, nook wifi 1st edition	No idea. My guess is, since it seems to have completely reset back to factory, shelves and log in info is gone. :/

04-27-2011, 04:37 PM	#10
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	Case in point: We should be able to automatically create and place books on shelves using a computer. The manual thing is not good. I'm sorry many will have to deal with recreating and populating their shelves.

04-27-2011, 06:19 PM	#12
DanielleV Junior Member Posts: 3 Karma: 10 Join Date: Apr 2011 Device: NookColor	Anybody back up yet?

04-27-2011, 06:38 PM	#13
jedifarfy Zealot Posts: 135 Karma: 100 Join Date: Jul 2010 Device: rooted nook color, nook wifi 1st edition	Not yet. Tried it about 10 minutes ago. I've been checking every half hour or so.

04-27-2011, 06:39 PM	#14
purple_feather22 Junior Member Posts: 5 Karma: 10 Join Date: Apr 2011 Device: Nook Color	Nope still down. From what I've read on other forums it could be up to 24 hours before we get our nooks back. Its going to suck having to put all of my books back on. I had already started using some of the apps and if it truly reset I lost a lot of notes and things I put in the calendar just last night.

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04-27-2011, 06:43 PM	#15
DanielleV Junior Member Posts: 3 Karma: 10 Join Date: Apr 2011 Device: NookColor	Very annoying. 24 hours would not bode well for B&N. So I guess none of us will be reading our books tonight?