Classic Nook Resets by itself and lost My documnets files

skydive · 01-10-2011, 09:38 PM

Hi all!

Has this happend to anyone of you?

I turn on my Nook, try to enter the store to download a book, the the error message appear that I have to call customer service.

I proceed to deregister and register again, then the download star working.

I notice that the Nook comes up with the Nook logo, and I was downloaded some wall papers to it. All the wallpapers were gone.

I check my shelves and all gone.

I check My documents library and all gone!!!!

I did not loose the bookmarks and highloights

Ant thoughts on this?
Should i ask for warranty?

this only 3 months old....

jedifarfy · 01-11-2011, 12:27 AM

ACK! First, never call the 1-800 number. I don't know what kind of training they're getting (about as bad as some stores, but that's a long story),. If you're in the store, find someone who knows stuff and have THEM call the in-store support people. They're not much better, but we get paid to put up with their lameness and can filter out bad advice.

Second, I have some bad news. By deregistering, you've wiped the nook clean. It saved your notes and highlights from your BN library, which is synced and remembered. I popped up the default wallpaper, and your BN books will show up. Everything that is not from B&N is gone. I so so hope you have it saved somewhere. Library books will still be under Adobe Digital Editions. Everything else will have to be loaded again through your computer.

01-10-2011, 09:38 PM	#1
skydive Addict Posts: 285 Karma: 9696 Join Date: Dec 2010 Location: Puerto Rico Device: Pocketbook 902 Ver 2.1.3, Virgin Nook STR & Rooted Nook Color CM7	Nook Resets by itself and lost My documnets files Hi all! Has this happend to anyone of you? I turn on my Nook, try to enter the store to download a book, the the error message appear that I have to call customer service. I proceed to deregister and register again, then the download star working. I notice that the Nook comes up with the Nook logo, and I was downloaded some wall papers to it. All the wallpapers were gone. I check my shelves and all gone. I check My documents library and all gone!!!! I did not loose the bookmarks and highloights Ant thoughts on this? Should i ask for warranty? this only 3 months old....

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01-11-2011, 12:27 AM	#2
jedifarfy Zealot Posts: 135 Karma: 100 Join Date: Jul 2010 Device: rooted nook color, nook wifi 1st edition	ACK! First, never call the 1-800 number. I don't know what kind of training they're getting (about as bad as some stores, but that's a long story),. If you're in the store, find someone who knows stuff and have THEM call the in-store support people. They're not much better, but we get paid to put up with their lameness and can filter out bad advice. Second, I have some bad news. By deregistering, you've wiped the nook clean. It saved your notes and highlights from your BN library, which is synced and remembered. I popped up the default wallpaper, and your BN books will show up. Everything that is not from B&N is gone. I so so hope you have it saved somewhere. Library books will still be under Adobe Digital Editions. Everything else will have to be loaded again through your computer.

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