Aura H2O Insert disk into drive;;

karamasova · 01-03-2015, 03:49 AM

I have purchased in Dec 2014 but i don't use it a long time. Yesterday, I connected the h2o to my computer. My computer will recognize that a mass storage device has been installed but wont let me open it. Within the My Computer Window, it will show as "Removable Disk". When I double click on it, it states the following; "Insert disk into drive".

it show as "Kobo eReader-3.12.0 USB Device" for drive on Device Manager, but 3.17GB space "Unallocated" on Disk Management.

I have reset the eReader to factory settings. and change different USB cable, uninstall and reinstall the drive, testing other computer. but it same issue.

What should i do?

Happy new year, friends.

yayo · 01-03-2015, 08:04 AM

Try connecting it to another PC to see if it will recognize it. If it does it might be an USB drivers issue on your PC. What OS are you using?

karamasova · 01-03-2015, 08:27 AM

Quote:

Originally Posted by yayo

What OS are you using?

I use OS Windows 8.1 64bit.
It doesn't recognize on another PC.

yayo · 01-03-2015, 10:01 AM

You'll have to contact KOBO I'm afraid, there's a couple of threads about similiar problems...
https://www.mobileread.com/forums/sho...d.php?t=251586
https://www.mobileread.com/forums/sho...d.php?t=253478

01-03-2015, 03:49 AM	#1
karamasova Member Posts: 15 Karma: 10 Join Date: Oct 2014 Device: h2o	Insert disk into drive;; I have purchased in Dec 2014 but i don't use it a long time. Yesterday, I connected the h2o to my computer. My computer will recognize that a mass storage device has been installed but wont let me open it. Within the My Computer Window, it will show as "Removable Disk". When I double click on it, it states the following; "Insert disk into drive". it show as "Kobo eReader-3.12.0 USB Device" for drive on Device Manager, but 3.17GB space "Unallocated" on Disk Management. I have reset the eReader to factory settings. and change different USB cable, uninstall and reinstall the drive, testing other computer. but it same issue. What should i do? Happy new year, friends. Last edited by karamasova; 01-03-2015 at 09:46 AM.

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01-03-2015, 08:04 AM	#2
yayo Groupie Posts: 186 Karma: 239306 Join Date: Oct 2012 Location: Slovenia Device: Aura H2O 1st. gen. Libra 2	Try connecting it to another PC to see if it will recognize it. If it does it might be an USB drivers issue on your PC. What OS are you using?

01-03-2015, 10:01 AM	#4
yayo Groupie Posts: 186 Karma: 239306 Join Date: Oct 2012 Location: Slovenia Device: Aura H2O 1st. gen. Libra 2	You'll have to contact KOBO I'm afraid, there's a couple of threads about similiar problems... https://www.mobileread.com/forums/sho...d.php?t=251586 https://www.mobileread.com/forums/sho...d.php?t=253478

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